BikesDirect

Bought a Motobecane Omni strada Trail Gx from this website and have only had 1 problem with the bicycle. I received a flat rear wheel due to the shipping service slamming the box on the ground. Larry was so polite and helped me by sending me a replacement rear wheel and also a prepaid shipping label (included) to return the damaged wheel. Larry was quick and responsive with his emails (5mins) or so to reply. Best service ever, very happy and satisfied.

I took my Fixed gear Kilo TT pro for the maiden voyage today... I was all smiles. What a wonderful product. Thank you so much. It was lacking a spacer so the headset was wobbly until I went to a LBS and remedied the problem. The fork has a threadless 1 inch steerer tube so it can be a pain to find. Or I could have cut the fork tube too I guess. A small detail in the grand scheme of things, nothing a youtube video or your LBS can't fix. Still a 5-star in my book cause of all the value you get... The bike is night and day compared to my previous Steel fixie. Thank you guys! I will buy from you all again.

I ordered my bike from Bikes Direct and took it to the bike shop to have the wheels trued. The bike shop called me and said during their evaluation, they noticed the fork dropout was pinched and asked me to contact Bikes Direct to advise on a solution. I emailed Bikes Direct and within minutes I received a reply from a representative named Larry. Larry was very prompt, courteous and professional. He was very instrumental in helping to resolve my issue. My bike is now up and running and I'm very happy with my bike. This will not be the last bike I purchase from Bikes Direct. Thank you Larry at Bikes Direct for all your hard work! I'll be contacting you guys again when I'm ready to get another bike!

I purchased two bikes from Bikesdirect and one of the bikes came with a defective read brake caliper. I contacted the manufacturing company Tektro which manufactures the TRP line of brakes. Their customer service sucks. So I reached back out to Larry@ Bikesdirect and in 5 minutes I received a notification that a new caliper was on the way, and a prepaid label for a return of the defective part was shipped. I would buy from Bikesdirect again in a heartbeat, and I hope I never have to deal with Tektor again in my lifetime. Thanks Larry for the awesome customer service.

I bought a fat bike wheelset from BikesDirect for a fat bike build. The price was the best around for what I was looking for compared to other places. The wheels are great.

3 months later (took a while to get all the parts from different places) as I'm building my bike, I noticed there was a spacer missing on the front hub. I'm not sure if it was missing from the beginning or if I had lost it. I contacted BikesDirect and within 5 minutes (5 minutes!) I got an email back from Larry with a tracking number for a replacement spacer. Fastest customer service I have had from any company. Highly recommended.

My husband and I have bought six bikes with Bikes Direct now and have been pleased with everyone. We have gotten 2 commuter bikes, 2 road bikes, 1 mountain bike, and 1 gravel bike (yes we are obsessed with biking). Every bike has been in great condition and I have put about 10k+ miles on my carbon road bike (Motobecane Gigi Pro) and it has held up like a dream. We will continue to buy bikes from Bikes Direct because you can't beat the high quality bikes and affordable price.

Additionally, I've been very pleased with the service especially from Larry. I wanted to change my seat on my gravel bike to the one that came with my road bike because I liked the way it fit so I emailed their customer service email and Larry fixed me up!

Highly recommend getting a bike from Bikes Direct! You do have minimal assembly it when it comes in but that's a great opportunity to learn how your bike works but if you don't feel comfortable with it, any bike shop can help you put it together.

I hit a curb on my Gary Fisher Triton bending the frame. Couldn't afford an expensive replacement so I bought a Motobecane Messenger from Bikes Direct for just under half the price of the Triton. The bike shipped the day I ordered it and arrived ups ground five days later. The bike was well packed and arrived in perfect condition. I have assembled bikes in the past so putting it together wasn't a problem, but for someone with no experience might be challenging. The bike feels a little lighter than my Triton did and is fast, good paint too. I will have to see how this bike lasts but looks like a very good deal for the money. My experience with Bikes Direct was very good.

I bought a bike for my son Christmas 2016. It was delivered on time and as promised, a bit heavy though for a $700 27.5 inch mountain bike. Be sure to ask for weight. The problem came after the first year when my son noticed the frame was cracked near the back shock. BD was good here, said frame was covered by warranty. We sent the frame back, but BD replaced incorrectly with a 29 inch frame. BD apologized, sent new 27.5 frame but just told me they would not reimburse us for the $70 headset the bike shop just charged me for - not part of frame warranty. Basically we sent the headset back as part of original frame, didnt know this and now they will not reimburse. We have spent about $250 to repair this broken frame. Bad service BD.

I have now purchased 3 bikes (Le Champion CF, Night Train Ltd, Omni Strada Comp) and 2 wheel sets from Bikes Direct. The quality of their products is excellent, the value outstanding! I had a few issues with a recent order and contacted their service center via email; Larry responded very promptly and immediately set to resolve my issues. I was super impressed his courtesy and with the promptness, thoroughness, and speed in which he resolved my issues. 5 stars and 2 thumbs up for Bikes Direct, Larry, and the quality and ride off my 3 Motobecane bikes!

We bought the bike from this site because it said it would be easy to put together. The handle bars were shipped put together but upside down. The instructions did not match the bike I bought. I ended up going back to the website to figure out how things fit together by the picture of the bike. The bike was supposed to be shipped with a free kickstand, but it was not included. The front wheel is completely misshapen and when we contacted customer service we were told that this is not uncommon, so we should bring the wheel to a bike shop to get it fixed.

I first bought a bike for my daughter in 2013, because the wall store has nothing but grip shift on it's bikes and the same for sports & outdoors. Bike shops want an arm and a leg. Sorry, but I need those to ride. Her bike came in 4 days. Nothing was wrong with it, she loves it! So I decided to get me one of those 29ers. Took me a while to come up with the funds, so I thought I missed out on the bike I wanted. The website said there was 1 left in stock, but could not check out. So I called, and the lady was having the same problem, put me on hold, came back and took my order, 4days later, there it was. The rear brake (disk) was missing a pad. Sent an e-mail and received my pad 2 days later. The best bike outlet around, hands down! They deserve10 stars! Thanks BikesDirect!

I need to give a serious shout out to BikesDirect.com. I discovered a small crack in the lower bar non-drive side in my frame. I reached out to them about it. Mind you this is bike I purchased from them in 2015, and it wasn't even their high dollar one, it was the X7, I think a $600-$700. Anyways I had to provide them some pics, then they confirmed the crack via images. I had to send the bike back and pay for return shipping (which I've found is standard for frame replacements).
Today the new frame arrived (11 days after I sent it out I think). They even threw in a laser engraved flask as well:-). I just have to say Larry@ Bikesdirect I applaud you and your business, you were excellent to deal with and I would not hesitate to deal with you again. This is how its done and I wish all companies were this good at customer service.

Ordered this bike after reading about it. Received email with tracking number the next day. Bike arrived the following day. Unboxed and assembled pretty easily after watching a few videos on youtube. Took for test ride and it is super smooth. I am 5'10 and ordered a 15.5 inch and it fits perfectly. I am going to order another bike from this site for my wife. I would definitely recommend this site to anyone looking for a good bike / good price.

Great experience so far. I bought the Fantom Cross Ti bike with Ultegra components and Avid brakes and Ritchey bars, stem, post and seat. So, even though some will poo-poo the Taiwanese Ti frame (Even though it seems many Ti frames come from there) I don't think there is anything close to this deal for a NEW bike.
Mine did come with a scuffed fork which Larry at customer service took care of... with only slight arm twisting :) New fork on its way! I'm a bike mechanic so since I have yet to have a bike with newer generation components I will probably tear everything apart and put it together... just for fun.