BikesDirect

I know many who know bikes will look at the component specs on these bikes and will not believe it. It is too good to be true, but the bikes do ship with the real parts and that just goes to show you how much bikes are marked up in the retail stores. This is the real deal. Solid frames, awesome parts, and fast delivery. The only thing is you need some basic knowledge of bikes to assemble them. Or just take it to your local bike shop.

I was skeptical about buying a bicycle unseen, but went for it. I placed the order then realized I wanted a different size. I emailed Bikes Direct at 10:30 pm and a woman named Karla replied the next day got me the right size ordered. I received the bicycle in a few days and it's been great ever since. I will not hesitate to order again from this company.

We purchased two bicycles and had them sent to our son and daughter-in-law as Christmas gifts. We ordered very close to Christmas and they still were able to make it there for the holiday in plenty of time. Our kids loved the bikes and reported to us that they were easy to assemble, well made, sturdy and fun to ride. There was a small issue with a tube from one of the tires. We emailed the company and Larry immediately responded, promising to send a replacement tube - which he did that very day. Larry followed up again and offered his help at any time in the future. I can't recall ever having such prompt and complete service. We are very grateful to Larry and will purchase from this extraordinary company in the future, for sure. Thank you, Larry and Bikes Direct. What a great American company!

Just wanted to say thanks to the folks at BikesDirect company and for their excellent customer service and excellent product! Shipping is very fast. Eric in support was super responsive and tracked down the small parts I needed. So, I highly advice it.

This site not only sells quality bikes for a bargain price but also they have a good customer service. I bought my bike and UPS kind of lost it and I picked it up after several days as they were showing incorrect delivery dates in tracking. However, upon contacting Bikesdirect they created a service request with UPS. Finally as I suffered a delay they surprised me with a great gift. Moreover they always got in touch with me. As it's a small business they may not have 24 hrs customer service phone number but they communicate with email always.