I'm always careful and I wrote to the company in advance asking what is the return policy on a wrong item or damaged item I always ask. They stated that if it's wrong or damage they make you right but either issuing you another one but if you don't want another one you get your refund and they take it back They supply the label nobody should be paying for items that are damaged back that's not agreed on sure enough I order metal decor it comes busted all over I even went to my friend who does metal work and he said it would cost you an arm and to fix all this because it's heavy metal The company offers me $40 off what is that gonna do for me of the 17 corners that are busted and it was busted right in the middle there's nothing you could do with it they write to me we filed the claim got denied so you have to pay for shipping excuse me Also because your claim got denied filed I don't know or whatever you did that's my problem do not buy from this company they don't follow their policies at all so if you buy something and it's damaged you're gonna be stuck sending it back and paying it out of your pocket or use a credit card so you could do a dispute like I'm going to
And they say please ensure that our products come perfect and everything is great and if something is not right we care about making you happy I'm using my own words and we will make sure that everything is done correctly some words I'm making up but they did nothing of the sort they put everything on me And they want their product back damaged at my I don't think so I tried to upload more pictures but it wasn't letting me I had over 15 pictures
The right thing to do was to give me a label and take back to merchandise that's what you're supposed to do when you send out bad merchandise it should never fall on the customer sending an item back when it's damaged it's not that I didn't like it it was damaged Not to mention my brother ordered this even without my permission and I'm still allowing to go through this whole process taking care of it I told him to pick something out nice yeah I could see he picked a good company all right
And they're nice too so you think like you know they're out for your best interest and I was honest with them I said this didn't happen in transit this happened at the manufacture you should take it up with them so because you couldn't get it covered by whatever insurance you use now it falls on the customer Excuse you I said anywhere else do research from another company or you're gonna get screwed like I did