I recently purchased bitdefender total security 2016, After 2 mouths it would not update at all. L contacted the customer support team at *******024. When a representative came on I advised her that the product would not update at all. I also advised them that in the interface it shows it is the we have got this auto pilot mode.

She advised me that I would need to upgrade the version 2016 that I purchased from the store I bought it from and download it again from there central web site.

She then emailed me an uninstall toll and told me to follow the information. I asked her to stay on the line while I did this. I followed everything she said to do and downloaded the new 2017 from there site.

She then advised me that this should take care of my problems and that bitdefender would not update automatically care free. RIGHT

About 3 days later I noticed that my simple pass would not work, and that my fans on the computer would not stop running. I called them back and they then advised me to do a repair on the product from there central site.

I did what she said and while I was on the phone I advised her that while the repair was talking place that a Microsoft message was appearing warning me to be careful in allowing this vendor top make changes in my computer because it could be harmful to the hard drive. It also said that they did not recognize this publisher for having a valid licensed certificate. I asked her why?

She said to ignore it and run the repair anyway. She advised me that this was a problem with Microsoft and she did not now why they could not recognize them as being a certified publisher.

After I got done I advised her that my processor fans where burning up and would not shut off. I also told her that I was b=very concerned as with any anti-virus software the fans may run while a scam is being done but they turn back off when the scan is done.

I shut the computer off because I was afraid that the heat would break the computer.
Three days later I called again because my computer would not boot and the screen and fan ran constantly.

The rep advised me that they needed take remote access to my computer. I advised her that I was not going to keep the computer running while the fans where going so fast in full force and the heat was getting hotter on the compute. She told me she was email me another download to run a logging tool for me to run and then send the files to bitdefender via e-mail so they could see what was going on.

I run the tool and saved the files to my desktop and called them back. I was unable to open that log to see what files where being taken from my computer they where gathering.

I advised her that I would call HP to get a smart friend to try and help. They also told me to uninstall Malware bytes because I could not use this with bitdefender. I advised her that I have had several different anti-virus products that never conflicted with Maleware bytes and that it was just a free malware scanner not another ant-virus.

I had to call them every 3 days as the computer ran worse and worse. Finally after all of that going on for about 4 weeks I finally got HP smart friend who took remote access of the computer and advised me that the bitdefender was causing all of this and to take it to the store where I purchased it and have then remove it immediately.

The smart friend also opened that file log that bitdefenders log tool took of the files they wanted me to send to there company. The smart friend said that they took my personal work data files from my my computer that where proprietary files that had nothing to do with any thing about there product. He the destroyed that save zip file. And advised me never to allow or send any of my personal files to anyone.

I advised him I had no idea what bitdefender was trying to do.
The smart friend team tried to do a full system recovery bu phone 4 times it would not work. All of my files where lost during this process even though they tried to back them up on a flash drive. I then had to wait for them to mail me a recovery media flash drive to try and get the computer fixed, The computer would not even turn on anymore for them to be able to work remotely on it.

YEA BITDEFENDER. GREAT PRODUCT THAT WIPED OUT MY HARD DRIVE AND COMPLETELY DESTROYED MY WINDOWS OPERATION SYSTEM. I also got message from the hp recovery report that said this.

CKK err. BB. CMD Detect some error PININST_BBV
CKKerr. BB. CMD Check c:\system. Sav\logs\Burnboot warn.log
Critical error condition was detected at BBVI

Switch to 2ndcap's WinPE and show recovery manger incomplete dialog. Because RM'S dialog can't appear on start screen on WINS environment customer may not notice RM already shows error dialog

There might be unexpected reboot during BBV clean or last The process will cause panic.

I was told by the HP team that they hope that the recovery media would fix everything.

I took the recob=very media to the store where I purchased bitdefender and the store manager replace the ant-virus with another one. They also worked free of charge to run the recovery manager and to get my microsoft office reinstalled they had to reinstall windows 10. They also installed the new anti virus. And tried to get the recovery manager to open the flash drive to put back my backup files but it would not work. I am left now with nothing in the computer as it had to be replaced back to the original factory setting and have lost years of work files that where save to my flash drive. GO BITDEFNDER. THIS IS THE WORST PRODUCT ON THE MARKET. Please beware if you don't BITDEFENDER WIPEOUT

I hope and pray that anyone who reads this is takes this review very very seriously.

Bitdefender includes a product, SAFEPAY, that tries to interpose a Bitdefender specific browser for all banking transactions. This puts BitDefender in the position of being able to scarf up all of your bank passwords. SAFEPAY is not vetted. Google, Firefox, and Safari may security issues, but they are well know, well vetted programs from reputable venders. SAFEPAY may be perfectly safe, but it behaves like malware intent on capturing all of your banking information. Perhaps the authors intend to hold this information for a few years, then bank fraud theft on a grand scale.

Most worrisome, the ability to whitelist banks (e.g., chase.com) in SAFEPAY does not work. Additionally, the instruction "do not use SAFEPAY" does nothing in the BitDefender settings does nothing. SAFEPAY insists that it be used to communicate with your bank.

This is very worrisome. If someone wants secure browsing, the open source Firefox would be a good choice. That is what TOR uses.

I asked BitDefender software support how to disable safepay. Since I am using the paid version, they are supposed to respond promptly to this request. They never answered - also worrisome behavior.

I would strongly advise against using BitDefender until the company explains why they added their own proprietary, non-vetted, and highly intrusive browser for banking transactions, why SAFEPAY whitelisting fails, while disabling SAFEPAY in the settings does nothing, and why BitDefender will not answer emails about how to disable SAFEPAY.

If you want to verify my experience, just Google "Disable BitDefender SAFEPAY." You will find may accounts of user frustration over this. All the more reason to worry!