**AVOID BLOSSOM FLOWER DELIVERY AT ALL COSTS** (it should have a ZERO star rating)

Sent floral arrangement to daughter to arrive on her birthday. (12/16) It did NOT arrive but tracking said it HAD arrived. Called the next morning (12/17) to Customer service. Placed on hold w/30 people in front of me so selected the call back feature. No one ever called. Called back again (still on 12/17) and stayed online (35 people in front of me). They also lie about their estimated hold time ("You are #17 in line and your estimated hold time is 15 seconds"? - not even :/) BlossomFlowerDelivery rep finally got online and took another duplicate order over phone. That order was delivered on 12/18 (not 17th as promised) and in no way looked like the quality, the flower selection and the colors of what I had ordered (Calming Comfort arrangement - blue vase arrangement as seen in 1st photo). I had also paid for the deluxe upgrade (additional flowers added) and they did NOT include those flowers. Emailed to Customer Service the pictures of the received arrangement (white flowers/clear vase 2nd photo) along with the photo from the website of what I THOUGHT had ordered. Called again to report the unsatisfactory service and spoke with another rep (eventually - after another interminable hold). Reported the issue and requested either a 2nd proper floral arrangement be delivered or a full refund. She said she would address - however today is 12/20 and no response has been received either via phone or email. Today (12/20) I have called in 3 times and they are not picking up - they either hang-up/disconnect after I've waited 30 minutes in the queue or they send me to VM once I get down to the last person in the queue - they SERIOUSLY did that. I also called the "place an order" line just to talk to a live person and they will NOT deal with your problem but instead send you to customer service line where you are again back at the bottom of the 30 person "Q". I also submitted service request through website - received one pre-programmed response but NO follow-up. Bottom line - no authentic communication (hours of frustration trying to connect), no authentic customer service, no replacement flowers received, and no refund issued. Simply pathetic (more like a scam) - Do NOT give them your business.