Bluehost

Bluehost was great for quite a few years but this last year has been the biggest headache. Terrible customer service, i was given fake support emails and when i confronted the next agent they told me they don't exist. I have spent hours sitting on chats waiting for responses just to have the solution barely be solved even though it's been done before. This is on top of having my website deleted by someone as well as all the login issues I have daily.
I'm not one to complain but I have just felt so done with Bluehost lately and it is not the same as it used to be. I'll likely be going somewhere else when possible.

Bluehost has really gone down hill. It keeps sending me notices to update my address, but I can't do it because it won't accept my password. Somehow since the update I now have two "accounts" with one domain assigned to a different user. The password to get me into Bluehost will not work on the account screen. You decreased account capabilities for the average user because a few bad apples abused the unlimited policy. Nothing like trying to hide behind some lame excuse to increase prices on all. I guess all good things must come to an end.

I have been struggling to get my sites up. These are down for the whole day. They dont understand the technicality of the issue and do not let you talk to the technical person and just suspend the account. This is just hooliganism as i have already paid them in advance and can do nothing. I am shifting to another provider.

I contacted BlueHost Tech Support to get help with a slow loading and slow running website. The CSR agent was friendly, quick and helpful. Not only did he help optimize the site for me, but he gave me a link to an article written by BlueHost on how to help my website run at its best speed, including WP plug-in tools I can use do to this myself, in the future.

I can't login and your website keeps locking me out. I wasted 1 hour working on this issue with customer support. He/she sent me password reset 6 (SIX) times. Did not work. THis has happened way too many times. If this happens again, I am tranferring all my more than 20 domains to Godaddy. I have been a loyal customer for the last 7 years. I am very, very disappointed at your technical issues

Constantly being offered things when I just want to get directly to the portal. Arcane interface, very poor support and documentation. I'm far from a novice and, though I'm able to make it work for me and navigate I'm appalled at the UI

Bluehost has its limits on what they are willing to help me with and it seems to be getting less and less. I'm not a tech person so when I have a Wordpress question for a site Bluehost built, a simple offer to help would be nice. This person did help me do something very basic, but she wanted me to call a pay-per-hour line!

System breaks down quite often (Blue Host Customer Service) and the phone lines loop in error. No one seems to know the full product needs when we speak. Perhap all new staff or trainees, but not effective.

I hate these popups, they are everywhere, you keep asking for ratings when I have used a feature once or not at all, and I just want to work on my site. On top of that, even though I've already purchased things, I have to click through a full-page ad every day after login. I used this site only a few years back and it was great. I probably would have sought another service if I'd realized how unusable it had become. This is beyond aggravating!

I have been trying for a week to get a technical issue fixed. Multiple conversations with tech support has yielded no fix to date. This is utterly consistent with my experience of Bluehost for the last few years I've had to use it. We are moving our business to another platform before our next renewal.

I can only access my email through cPanel--it won't let me log in through android phone or browser. I spent quite a while with chat assistance yesterday: they "noted" the issue and told me to try later. It still doesn't work and now I'll need to waste more of my time trying to resolve a problem that should have already been taken care of.

Most if front agents are not capable to solve our problems and some of them even make it worse. Most of them ask us to leave phone number but no one really called! No one! I don't understand why they refuse to forward un-solved issue to tech team?

I tried to purchase a domain name with the hosting package and it didn't work, contacted customer support via chat, and they solved the issue within 30 minutes. Now, however, I can't change my primary domain to the new 1 i have just purchased without again contacting customer support. Very clunky and unclear how to make these edits without contacting customer service which takes up at least 30 minutes.

One star for a couple reasons: (1) you make me click through a page trying to get me to upgrade every time I log in instead of letting my go straight to Control Panel (where I'm trying to go) (2) you keep showing me pop-up surveys even though I've clicked "not interested' multiple times. Try to focus on the customer - not on your marketing needs.

Will need some clarity on building the site. There are some initial tasks whereas I need to know. Also, the site locked me out several times, and calculated five times, when I attempted to enter with the correct password. Interestingly strange.

Im so new to all this... opened my account earlier this year... had tragedy strike in my family several times. Could not get back into my account. Stressed is an understatement. So many incredible ideas.just can't get it working. Do you offer tech help?... via phone?... find this entire experience so overwhelming... wished now I hadn't paid for the domain/website...its very very frustrating!

I have been locked out of my account for days due to login errors. I had to contact customer support three times before finally receiving an email to confirm the issue had been resolved. This was incredible stressful!