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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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It took several long chats, but finally my issues are now resolved. The last escalation team response was useful.
Best Affordable and user-friendly, their rates were good for me as a newbie in the blogging career and never had much to start my blogging but Bluehost afforded my needs.
But it's way too expensive for me to renew it again... but I'm sure in a future will work with you guys.
They helped me fix the problem right away. They acknowledged the problem and owned up.
I had no problem creating my website. When I needed guidance, I looked on Youtube.
Anytime I have a question I always get an employee willing an able to help!
I have been with Bluehost for nearly 20 years and have always been satisfied with their products and services. From time to time I have needed support from them and every time I got the issue resolved with just one call. Over the years they have continued to improve and upgrade their services and customer experience and it shows in every aspect of my experience with them and their products. Whenever I am speaking to someone about web hosting I express this and suggest Bluehost to them if they need hosting services.
Customer service diagnosed the issue and led me through the steps for a remedy.
I was porting a PHPBB system from my home computer to Bluehost. It took quite a few support calls and chats before I got someone who knew that the issue was database connectivity. Once that was fixed, everything has gone smoothly.
I had an issue with my account and my problem was resolved. Thanks!
The customer service staff dealt with the problem patiently and helped me solve my problem. Thank you very much.
A very unethical company. I signed up and paid top dollar for a 2 year plan. The first year was fine, but as the second year started, I then started to get hit with an outrageous bill to renew my domain registration. OK, I can easily just transfer it to reasonable domain registry company, so i do that. Then when i get my domain transfer confirmation from Bluehost, they tell me they are going to cancel all my services (even my hosting that I have paid another year for in advance). I contacted their customer service and spent half an hour trying to explain to them that domain registry and a web host do not have to be the same company and are completely independent things. After wasting a ton of time, it finally got it straightened out. I am looking forward to finishing my second year, so I can completely get away from this horrible company. Don't walk, RUN from Blue Host.
Chat option was quick and the agent was responsive and helpful, solved my problem in few minutes, just have your pin ready to save time
The person that helped me was prompt and super awesome! They took care of everything and I was all set SUPER quickly.
Some of my pages went off-line. The first response was this was an issue on my side, which I refutted. They then found the source of the problem for the specific web page and we both thought we were done. After closing the chat I then found that there were more pages on the site off-line and had to cycle through the chat one more time and they fixed them all up.
I ONLY HAVE QUATERLY EDIT SESSIONS. OFTEN WHEN I RETURNTO EFIT YOU MADE SYSTEM CHA GES WHICH BLOCK MY ACCESS. EACH TIME I NEED TO CONTACT SERVICE BEFORE BEING ABLE TO WORK. SOMETIMES SOLVE IN HOURS OR DAYS. MANCHMAL IN MONTHS.
The customer service rep solved my problem quickly and promptly. He was friendly and this is the reason i choose bluehost
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members