Boohoo

I ordered two dresses from Boohoo and it's impossible to return them. There's no phone number to get help and the website won't accept the order numbers or email address or my phone number, which are all typed in correctly to start the return. The website says they don't have any information that corresponds with the information I provided, therefore the return can't be started. When I tried the robot chat it doesn't answer my questions or address the problem, it just keeps asking what it can help with and ignores my questions.

I've been robbed of my money with no way to return these dresses. The dresses were horrible btw. Huge in size and way too long - not at all like the photos.

I made 2 different orders to them and they made a mistake on the shipping both times, and refuse to refund me for their mistake. I've been charged delivery fees for them "attempting" to deliver my orders. Their partner delivery service is trash. UPS, USPS, FedEx, etc., have no problem delivering to my address, but whoever they use does and I'm charged for it… No matter what combination of putting my address in, y'all get it wrong and don't want to correct the problem or refund me for it

Really bad. Ordered a tracksuit which clearly stated in stock in my size. Easy sailing through to checkout, details blah blah. Paid £5.99 Next Day Delivery and literally 4 hours later they're telling me it's out of stock via email, but obviously still quite happy to take peoples money off them. Spoke to customer services, all they could say was ‘oops our bad' refund has been issued and I'll receive it in 7 working days. This doesn't include the delivery fee. Which is day light robbery anyway! I'd strongly advice to go elsewhere better quality better customer service and they won't steal your money! Also sizing is so shocking! Ordered a size 6 pair of joggers and honestly could fit a size 12/14 in them as they fit my mum perfectly! Just really disappointed was looking forward to seeing what the whole hype was about. It fell short for sure! I'd avoid.

So bought 10 items... all pants. Did the size guide thing. REALLY. What a sham... scam. Nothing fits. Would of been better going to supre or valley girl and trying the dam things on. Don't ever try to exchange or refund either. There is no facility for this to happen. Land fill crap.

Paid $70.00 for pencil Skirt, which has zipper sewn in SKEW resulting in fabric puckering around area. They apparently can't see the fault from numerous photos sent and refuse to regard it as defective item... Spare specs anyone... I will not recommend or ever use them again.

For at least 8 years ive been a busy boohoo customer and never really had an issue until this year. Two orders in a row have contained faulty items. Their process regarding this is, "we'll refund you, please make sure you recycle the item". They do not offer exchanges. This is their mistake and they are not willing to send out the correct item. And on top of that they refunded me a lesser amount. Their returns process is also an ordeal, so be careful if you order the wrong size. I will save my pennies and no longer shop here.

You can't change your order details what so ever. They said there is no way we can change your order. No contact phone number only FB message, Twitter and email. Paid for express shipping which it's supposed to take 3-4 working days and it took 5 days same as normal shipping so I paid for nothing. Didn't even open it as it seemed a lot easier to give it back to delivery man than post them on my own. The page will be gone to so slow if you wanted to check your order or to find contact of customer service than clothing page what a joke and some scam. Never ever again I should have checked the reviews first but I know now at least.

Very poor clothing quality. Also I had paid 16$ for fast shipping and didn't come on time. Customer service was ok. They replied to me when I complained about it but didn't do anything else very ugly material

This is the worst online shopping website. Product quality is poor. And customer service is non-existent. You receive template answers. Ordered 4 size 8 dresses. All 4 were different sizes. I'm size 6 and some of their size 8 were so small, a kid would fit fine. And 2 products were faulty. I got cheap skirts instead of baby bump bands. And on top of that, I am asked to pay return shipping for returning faulty products. Don't shop here. Save yourself the headache and your money.

First off, the website is always hosting a sale of some kind which is their marketing tactic. Prices are so marked up, $60-$70 for polyester thin fabric. If you use a coupon code, prices will typically drop by 50-60% and even at that price, the items are horribly overpriced. My items arrived smelling horrible (chemically), and the thinness of the fabric was laughable. I not only paid 9.99 for shipping, but also paid 5.00 to process the return shipping as well. Horribly overpriced cheap fabric, do not recommend!

I recently ordered this puffer jacket for my daughter as a Christmas present. She saw it on the site and loved it but when we received the jacket it looked nothing like the picture. The jacket looks and feels like a trash bag and does not have even a slight bit of the puff look. One wrong move and its going to shred into pieces. Highly disappointed, especially considering it was almost $60 after shipping. Would not recommend.

Wow, what can I say, do not use if you want to return goods. I sent a package, have a receipt from the post office and the screen shot from Royal Mail confirming boohoo's warehouse is in receipt of my package but…apparently they've not received even though they've part credited?! They are now refusing to issue a full refund as they are still claiming they've not received? Honestly guys, do yourself a favour and spend a little more for piece of mind, rather than the cheap crap from Boohoo

I ordered 8 items and received 2. When I contacted them they insisted that all items were packaged together and their solution was to tell me to check the bag again. As if I overlooked SIX missing items of clothing. Total scam. No customer service. Steer clear.

I ordered two pairs of boots, received one pair. I reached out to customer service, and they said they'd check the footage of when it was packed. They came back to me saying both pairs of boots were indeed packed and subsequently delivered, so they would not refund me.? I sent them PROOF of what I received, which was a package that would ONLY fit 1 pair of boots. I asked them to show me this so-called footage they reviewed. No response. They are complete and absolute liars. I've never seen customer service this bad anywhere. I followed up several times and never received a response. The good thing is that I'm only out about $30. But it's the principle of it more than anything. I will never ever shop at Boohoo again.

Ordered a dress for next day delivery. A week later it had not arrived. Contacted them for a refund. Basically ignored my request until I started shouting loud. Finally told the refund was being processed but it would take 5 working days? Why Boohoo? The item never arrived at destination. It was with YOUR courier all along.

I ordered from the Canadian site (ca.boohoo.com) and I thought I was ordering Canadian sizes which makes sense but then it converts to UK sizes? It says in the email size 12 so why did I receive a 14 or 16? So everything I received was way too big. Customer service is awful. I think their sizing should be more clearly explained because it makes NO sense. Plus have to pay $15 to return all the items.

Don't buy shoes from here (clothes r just as bad). There ain't quality. There getting worse. Can u please explain to me why and how you make your shoes so shi#. It's a joke. I brought these last week, I've worn them today for the first time & look at the state of them?. These. Ain't quality. They're have been on for 7 hours and now they look like this. It's now the second time I've brought shoes from this company and they have ended up like this on the first wear. I let that slide (the wear chunky trainers £40) I'd like a refund?. This will also get shared on all social media and on every Boohoo review site..

I had to click on a star even though this joke of a company does not deserve one.
I ordered ~(first time) some clothing and wanted to return, doesn't recognise the order number so I can't return the items. Sent numerous email with screen shots etc. to their customer service, I just get ignored. I have threatened to go to the ombudsman, they don't care. I will NEVER EVER again have anything to do with this company, Atrocious customer service. I don't know how they are still operating.

This is absolutely the worst website to order for shipping. Your order will take more than a month to come. Also there's no actual customer service so you just get a bunch of random people on WhatsApp who can't provide ANY HELP! Beware

Please this is not a fake review! Please read! I tried to give a benefit of the doubt. And try them out
But, when I say cheap clothing I mean cheap! I purchased 2 items a dress and shawl coat. The dress is a spongy stretchy scuba diving material. The coat look like felt material and belt stitching is off. It look like they just cut some fabric and piece it together. Save your money. Some may you get what you paid for. But these item should have been $5 at the least. Please stay away from this site.

Ot

They did not want to refund me.
I literally bought the same sweater. Both size small. The material, size, and design between the both of them were completely different. I also bought thick butt booster leggings. There was not butt boosting and they are completely see through. I wish I would've read the reviews here first.
No wonder they don't let you post a review on their website and that's I guess how they get you. Their clothes used to be awesome. Sadly not anymore.

I ordered a big order so they had to split it into two orders. Not only was most my items damages. I had to pay import fees that they should of covered. They said to send the receipt and they will send me my money back I have been email them for over a month and every time its someone new telling me the same thing as before no one will help me get my money back. It has been over 2 months. They send me $5.38 it should of been $53.80. I cant get my remaining amount from them because they don't understand. I've sent proof and everything.

I'm 5'8", 176 lbs (curvy) and I wear a U.S. womens size 12. I purchased 11 maxi dresses and the quality of 9 were really great. The other 2 were 100% cotton maxi dresses and the material was super thin and totally see-through (just like the 3 wide leg pants I purchased prior also 100% cotton.)
I've worn 2 of the dresses, one for a outdoors baby shower (strappy double layer maxi dress in orange) n the other (tie shoulder plunge maxi dress in yellow) for my birthday dinner. I received so many compliments both times and got asked where I purchased them. It did take about 2 and a half weeks to get here to the U.S. from the UK but definitely well worth the wait.
I will definitely be ordering from them again.