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    Boohoo

Boohoo

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Overview

Boohoo has a rating of 1.6 stars from 1,312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boohoo most frequently mention customer service, next day, and tracking number problems. Boohoo ranks 2172nd among Women's Clothing sites.

  • Service
    297
  • Value
    290
  • Shipping
    306
  • Returns
    249
  • Quality
    274
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
30
View ratings trends
264
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How would you rate Boohoo?
Top Positive Review

“Orders to Ontario Canada have been fine”

Tanya H.
11/30/20

I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.

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Top Critical Review

“Zero”

Tatiana D.
10/7/24

Absolutely zero rating. I ordered 2 items. One item which i got was incorrect. Answer is, that I HAVE TO find self-post, pay for that and send them item back. For what i paid, if i have to pay again if they did mistake? My last shopping it that page and i dont recommened. Tatiana

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Reviews (1,312)

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Reviews that mention popular keywords

day delivery (76) post office (33) customer service (463) phone number (36) return label (25) order number (31)
Thumbnail of user alisaa54
GB
1 review
3 helpful votes
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August 28th, 2022
Verified purchase

Such a horrible place to buy, i returned my one item and keep waiting onto my refund from more than 1 and half month, before they use to reply "Sorry about it we will make sure with certain date that you receive your refund so keep an eye on it" now from 2 weeks they mentioned we transferred your case to specialised team they will get in touch on certain date and no response. Now they keep emailing me to look for my junk/spam they will get in touch i sent them in total 16 emails and still nothing in terms of refund it's scam they don't refund you at all

Tip for consumers:
Never buy from them to avoid chasing your money

Service
Value
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Quality
Thumbnail of user sabriyyac
New York
1 review
2 helpful votes
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November 14th, 2019

Pity there isn't a zero star rating choice. I paid for expediting shipping(2/3 business days) to ensure that I received my package in a timely manor so after a week, I reached out to boohoo asking for the status on my package. They told me that if I didn't receive the package by 11/11 to reach back out. On 11/11 I let them know that I still had not received my package... I decided to call Fedex myself and was informed that boohoo forgot to include a certificate that is required by the fda which resulted in my package being held for over a week at a Fedex location in Memphis. They also tried reaching boohoo several times and were unsuccessful... still have no word on my package nor heard back boohoo... going on day 11.

Will never order from boohoo again!

Thumbnail of user chellea
Tennessee
1 review
4 helpful votes
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May 5th, 2022
Verified purchase

Placed an order for a few pairs of shoes, all the correct size. US 8. However once the invoice was sent, 2 pairs of shoes were listed as the incorrect US size. Believing I made a mistake I bought 2 more, in the correct size, however the SAME thing happened once again and they're listed as the incorrect US size 6. Even though this is Boohoo's error, they refuse to cancel the order or waive the return fee. I can't wait until this company crashes and burns. They already seem to have issues with their IT department

Tip for consumers:
Just stay away. Horrible quality on most items and horrible customer service

Thumbnail of user tanyam390
Canada
1 review
1 helpful vote
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December 12th, 2021
Verified purchase

Purchased 2 dresses recently. The fitting was good but one of the dress was stinking with perfume and sweat and I realized it after putting it on. I felt like puking. Specially in the current situation the products should be sanitized properly before sending out to the customer.

Tip for consumers:
Delivery takes a long time. The quality is a little underwhelming specially for the price paid.

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user stefanh77
Sweden
1 review
22 helpful votes
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June 9th, 2020

Ordered to pairs of tall cut boyfriend jeans size EU 34 and 36. The site stated that the model had size 38. The packaged contained 2 pairs of remarked jeans that where another model and both measured in as a size 40 instead. Shipping back is not covered by boohoo. Site is in Swedish( when in Sweden) but shipping is actually to the UK thus sending them back would cost me more than the pairs cost. Please stay away from boohoo as they are a fraud.

Thumbnail of user natashaa6
Australia
1 review
4 helpful votes
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January 9th, 2014

Have purchased from them many times and have always been pleased. Most items have arrived earlier than expected. One package was about a week late once, but no big deal. Quality isn't amazing on all items but given the low prices, I would say it is value for money. Highly recommend.

Thumbnail of user dallasm116
GB
1 review
5 helpful votes
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July 10th, 2023
Verified purchase

Customer service is absolutely horrendous. I originally contacted them on the 25th June with an issue that I'm having with a gift voucher. I was asked to wait 48 hours but did not hear anything back. I've contacted them a further 3 times and each time I'm either told to wait another 48 hours or, more recently, to "extend your patience and allow longer for the relevant team to send the resolution for you"…. That was almost a week ago. I've just accepted that I've lost my money and to no longer shop at BooHoo (not that they would be phased by this as losing out on the business of one person really doesn't make any difference to such a big company). Please may this be a warning to other shoppers.

Service
Value
Thumbnail of user alices91
Indiana
1 review
1 helpful vote
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April 18th, 2017

This company is obviously disorganized. You pay extra money for shipping and it never gets to your location on time. I have received orders from China in 2 days yet this place takes forever. Please avoid.

Thumbnail of user tamm370
Australia
1 review
5 helpful votes
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March 21st, 2015

I returned 3 dresses and received only $56.00 of what was supposed to be a refund 110.00 after logging 6 email requests customer service says i have been correctly refunded guess that cant be bothered checking the info

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Thumbnail of user fh345
GB
1 review
0 helpful votes
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June 29th, 2021

What has happened? Size 12 (uk) dress just about fit my size 4 daughter same with tops! Not good for any woman's self esteem they are obviously cutting the material in half and charging same price, I used to spend a lot on boohoo now I don't buy anything, you can't trust the sizing

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Value
Shipping
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Quality
Thumbnail of user lynns72
Texas
1 review
0 helpful votes
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November 1st, 2016

I paid for expedited shipping. I have yet to receive any portion of my order and it's past the promised delivery date. Customer service reps are rude, argumentative, condescending, and do not respond directly to questions asked. Terrible company. Big F in rating.

Thumbnail of user kianak12
California
1 review
7 helpful votes
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June 10th, 2022
Verified purchase

Supposedly the dresses pictured are the same color and studio lights are the cause for "slight" color variation. Boohoo has no problem with false advertising and then acting unaccountable.

It's now at my expense to return items that were falsely advertised AND incorrect non-subjective sizes. "Fuller Bust" bikinis, even ordered in your bra size will likely be incorrect as they clearly aren't actual bra sized bikini tops.

I spent $15 and some change for expedited shipping and not even half my order came in the given time frame.

Tip for consumers:
I wouldn't bother but at the very least, paying for expedited shipping isn't worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiem507
Michigan
1 review
4 helpful votes
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April 8th, 2021

I'm a size 26 waist. Their chart says I should order size 4 on their site. It's definitely runs too big! Also. I hate how there isn't review on their clothing, like most store have. It would be so convenient. Less the hassle of people having to refund stuff. Hopefully I can return everything without an issue. I'll keep you updated on the return! I'm a true 8 in shoes though, they fit fine. Clothing did feel cheap and most of my stuff was see through. Lol yay me!

Thumbnail of user rachelr24
Australia
1 review
2 helpful votes
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May 26th, 2015

Was so worried about buying online after reading so many bad reviews but my experience with boohoo has been perfect! I ordered last Wednesday and my order arrived this morning all in very good condition. All my questions asked trough their facebook page were answered very quickly. Would definitely shop here again and recommend to anyone!

Thumbnail of user madisonb42
Netherlands
3 reviews
2 helpful votes
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June 19th, 2017

First of all my order came later than told. I had to send something back so I did that the same day. I wish I had read the reviews of this site before ordering. It has been 3 weeks since I sent my return and I have heard NOTHING. I was supposed to get a confirmation mail if the returns arrived after 7 days, never got it. It also said to wait 3-5 working days for you're refund. Well I still haven't gotten anything. I contacted them on twitter and they're saying they don't have it yet, even though I have proof it arrived at their Dutch warehouse. Such bs. I've sent mails and all I get are automated mails; '' We'll get in touch with you in 24 hours''. I'm never shopping at Boohoo again!

Tip for consumers:
Don't shop here

Service
Value
Shipping
Returns
Quality
Thumbnail of user er253
GB
1 review
0 helpful votes
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September 28th, 2021

3 orders in the last month getting ready to go on holiday, first wrong size sent, you then have to go out of your way to return which is difficult when working 12-15 hour shifts. Second (you couldn't write it) same issue wrong size sent! Third hasn't turned up and am now being told I have to wait two weeks before they will do anything (this falls after I leave for my holiday) even though it was bought on next day delivery. They tried blaming the courier saying they're busy but said courier turned up today with a parcel purchased yesterday so it's clearly not a courier issue. When complained about I was instructed they do not have a complaints procedure. I would definitely advise steering clear

Tip for consumers:
Just don’t. It’s not worth the time

Products used:
None wrong products sent or no products at all sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user emaw1
Canada
2 reviews
12 helpful votes
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September 3rd, 2015

I have been buying from boohoo now for over a year, each month. Their clothing is true to size and quality is on par with pricing if not better sometimes. I was surprised to see the negative reviews as I have only ever had positive experiences with this company. I live in Canada and it never takes longer than 5 days for shipping. All items are super easily tracked. I have only had to return one item before and it was extremely straight forward. I even wrote to them by email once telling them how impressed I was and got 40% off my next order. I'd say that was good customer service. Love boohoo!

Thumbnail of user sillat
Netherlands
2 reviews
2 helpful votes
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August 3rd, 2017

After seeing a boohoo commercial on tv in 2014 I decided to take a look at their site and order a few items. Since then I've ordered about 8 more times. I think their clothing is affordable and of good quality. Packages always came in on time (7-10 working days), except for once, but that was around Christmas. I've never had any problems with returning an order or their customer service.

Thumbnail of user lisab320
New Zealand
1 review
0 helpful votes
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January 29th, 2017

I purchased a gift voucher on the 8 December 2016. My daughter went to use the voucher but it didn't work. After days of giving me the run around Boohoo finally admitted that it had been activated so said they would refund my money in 5 working days. I have given then my bank details and transaction details 4 times they keep asking for the same info. Now they are not returning my emails. Beware of Boohoo gift vouchers especially if you don't live in the UK. Boohoo has a terrible customer service and having to wait 24-48 hour for a response to each email doesn't help. Why are they so hidden away no phone number no live chat know other emails or ways of contacting them!

Thumbnail of user victoriaa31
GB
1 review
3 helpful votes
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December 7th, 2016

Ordered items in 4th Dec paid for next day delivery. Dispatched and now with courier but no delivery or update on tracking. No help from customer service just being told to wait which is outrageous as should have had it following day as paid for this. I urge everyone please report this company to anyone you can e. G trading standards, consumer ombudsman and let's show this company that how they treat customers is unacceptable.

Thumbnail of user nicolea36
Georgia
1 review
0 helpful votes
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August 31st, 2016

I ordered two items this past Saturday (8/27) with the three business day shipping. It still hasn't arrived. According to the BS tracking service provided on the website, it was supposed to arrive today. It's not here and last time I checked, my package was 1,000+ miles away in New York. Please don't allow your customers to pay extra for shipping when you know you're not going to be able to deliver it by that time. I contacted customer service, now let's see how this goes. Stop ripping your customers off! I feel very exploited.

Thumbnail of user mariab656
Illinois
1 review
3 helpful votes
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May 4th, 2020

This is the worst experience ever! Clothes are cheaply made that I had to return everything. A few months later, I still haven't received my refund. I'm out about 125.00 from this scam of a site. Never again!

Thumbnail of user lindsayc42
Canada
9 reviews
23 helpful votes
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November 30th, 2018

I've made 3 large orders with this website. The clothes are inexpensive and trendy, similar to Forever 21. I have been semi happy with the items for the prices. They also do size lines in tall/petite/ maternity. If you're looking for fun vacation clothes or festival clothes, this is my new favourite, but its a shot in the dark if you get something cute or incredibly $#*!ty. Their site is a weird one where everything is always 40-50% off, so never buy things in a rare time this sale isn't happening. Also bonus points for this store because their customer service actually replies to you and they were helpful. I'm a 4/6 and I find their size a tiny bit small, so I order size 6 and it's great.

Thumbnail of user chantelleg6
Australia
1 review
2 helpful votes
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July 19th, 2020

Ordered off here for a second time and should have known from the first that the material and sizing guides are terrible. The tshirt dresses I ordered in an 8 and they go to my knees and look like a bag, very unlike the model where they hang mid thigh. The over knee boots fall down past your knee after walking a few steps. I have contacted them on facebook and sent in the most ridiculous photos of me in my dress tshirts against the models and have still been told material differs than the model. Now i'm expected to send them back and pay $15. I'll be sticking to asos from now on with their free deliveries over $100 and free returns. 2 star review says it all, and i will also be passing on the message to not order from boohoo

Thumbnail of user piotrm22
GB
1 review
5 helpful votes
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December 5th, 2019

Terrible customer service - no number to call. The standard delivery may take up to 10 days which in my opinion is ridiculous. No company I know has rules and delivery times like this. Make sure you order right items as you cannot cancel or change it at any point even if your order hasn't been dispatched yet and there is still 9 days till your expected delivery date.

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UK online fashion retailer selling men's and women's clothing and accessories since 2006.

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