Boohoo

Placed two orders with this company. Still waiting on my refund. I have tracking proof that the merchandise was delivered to them and yet they're denying that they received it and instructing me to wait 30 days. Wait 30 days for what? You clearly received the item, where's my refund? I will never shop with them again and will make sure to spread the word about how horrible their customer service is and how they're pretty much thieves. I am out of over $100 and no clothes. I will be filing a formal complaint, as customer service has been NO HELP. Hopefully, paypal's resolution center will help me get my money back.

Ordered 3 dress that arrived after a month.

The blue one... was actually black. The peach one aas actually rotten peach and the veige one was so see through I'm not sure it had a colour. One customer service person agreed, the others argued and said I was wrong.
They make you pay top dollar for rubbish, then charge excessive postage too and from.
Theres a reason their website is always 50% off... and I have learned the hard way. Steer clear.

Beside the fact that their products are worse than those from China, they charge you doppel the money if you return the items:
1) delivery costs 5,99€
2) returning shipping costs 5,99€
So at the end I was with 12€ in minus and no products!
One positive thing is their customer service who are friendly but sadly they can't help much.

Never again!

Clothes are nice and good discounts, but I'd say double check your order making sure sizing and everything is correct. (They like to switch sizes on you). Return process is so terrible. Nearly impossible to get in contact and process takes forever and shipping cost is expensive. Order shoes in November. It's approaching end of January and still have not received my refund for an order they messed up.

Where do I begin... The name says it all
(BOOHOO)

Boohoo - Meaning
Exclamation: boo-hoo
1. Used to represent the sound of someone crying noisily.

Yup and that's me!
"CRYING"

Crying, because I had purchased over a dozen t shirts from the website, and unfortunately I never received my items.

I contacted Boohoo multiple times, and they keep telling me the same thing, over and over. (Your refund is on its way).
It has been over two months now and I have not received one cent from this company.

They take your money and run.
So please be aware!

#Scam

I have never felt compelled to leave such a bad review in my life.The clothes are crappy with no lining making the items COMPLETELY see through. The materials are very rough on the skin. I returned the items over a month ago and still have not received my money back. Customer service does not exist. You have to email 50 million times to get anywhere. Order from literally anywhere but here, you've been warned...

Unlike most online sites nowadays, Boohoo doesn't offer free shipping on all items and even more frustrating is that when the items eventually come (mine took one month to arrive from two states over) they are poor quality and not as they appear in the images on the website. I then went onto their returns page and had to pay an extra $15 for a returns label as they do not offer free returns. I will never buy from here again.

Shipping is fast, but the quality of the clothes is terrible. Transparent, flimsy fabric, damaged items, threads hanging off uncut. I would never have purchased the items if I'd been in a store, able to touch & try them on. Will be returning most of my order. The few things I'm keeping are because I can't find them anywhere else, but I will have to do some sewing just to make them wearable (two vinyl skirts).

First time ever using boohoo. I've dropped 100$ on clothing and I'm from USA and was expecting a weeks wait for delivery. It's not been 3 weeks and I haven't gotten anything yet. Not only that they make you pay $10 for their shipping and it's still taking forever to arrive. Also when you try to track package, it brings you to strange website that can't track it at all. Never shopping there again and would recommend to anyone not either

Honestly I'm really surprised that a lot of people had very terrible experience with Boohoo. I'm kinda new to Boohoo; I started shopping there last year. Majority of my items came on time, and they were of good quality. Their sales are amazing unlike anything I've ever seen before. They always answered my emails in a timely manner. Maybe because I live in the United States I have no problems. I get plenty of stares from strangers whenever I wear their products especially their shoes. The only problem I had with them is the sizing of a particular jacket that was too large for me, other than that no problem. They always email me whenever my parcel is getting closer to my destination. If I buy a product from boohoo and I don't like it, I'll either give it to my sister or donate it. I'm too lazy to do returns because mainly all my purchases are items on sale. To all the shoppers who had bad experiences with boohoo I'm really sorry, but I do highly recommend them to people.

My daughter ordered a swimsuit in the summer, but it never arrived. She waited for months but nothing arrived. Now I contacted customer service, and they told me we failed security checks so our order was cancelled and our money refunded. We never got any information about that, could have saved my daughter worrying the packet has been lost. And strangely they refuse to answer what security check we failed. We had a bad experience before ordering from a trendy website, and we didn't get any of the items from them either. I will never again let my daughter order from these kind of sites. We have deliveries from Amazon since many years, and never had any problems with them.

I paid 13 dollars for a dress. It came quickly, the pattern was cute, and the cut was stylish. It is generously sized, so do not size up. (I've seen that each time I've ordered, this is my fifth order). I gave 4 stars as 5 would only go to high class items... I know this dress is going to be a wear a few times and toss item. But like I said, you get what you pay for. Happy overall.

I paid for express shipping and didn't receive my item so I emailed them for a refund and they didn't give it to me. I still haven't received my item and it's been over a month. Do NOT order from here! Others have said the same or that the items they received are wrong or damaged and they don't receive refunds for them! This site is a joke

I used to love this site! I think I've spent over 1500 dollars here and at first the clothing I ordered was pretty good quality for the price and the shipping was reasonable as well. But lately the things I've ordered have ripped or just looked horrible after one wash. I just received a shirt yesterday and I tried removing the tag on the inside and it made a huge hole in the shirt! The Boohoo tag is still on the back of the shirt and I will never get wear it. Also a really cute flow-y dress was ripped at the bust when I put it on for the second time only. I'm not a big person so it doesn't make sense to me that these things keep happening. I've ordered two pair of black leggings and they were completely see-through. I tried giving Boohoo more chances because everything is good pricing and I've never had any real issues with shipping, but I am officially done ordering from them.

I spend more than 200€ on this website and the quality of the product is third class. In 2 days fluff start coming out from the bottoms. I tried to contact customer service they are telling me how to wash them. Poor quality. Ridiculous customer service. Don't waste your money on this crap quality product.

Worst online shopping website ever they deliver packages with no information mentioned on it just my name and to a courier and it took me 7 days of follow ups and nothing has changed. I havent received anything from their side until now the worst website ever existed

Paid premium shipping, items were a week late, and cheap quality - velvet peeling of shoes on arrival. No remorse from company, no refund for shipping, no responsibility taken at all. Still waiting for item refunds, being told a load of crap - that it hasn't reached them, when tracking says it has. $92, plus $14.95 return shipping out of pocket. DON'T DO IT.

I ordered two pairs of shoes and they came in under seven days both amazingly and the quality is great! They paid duty and shipping is free depending how much you spend. You can't get any better than that! I'll definitely be ordering from them again! Thank
You!

This site is a scam they take your money and never deliver your items and they have no phone number to be reached at. The customer service does not help you resolve the issue either. Don't buy from them!

I bought 5 maxi dresses from boohoo and sent everything back. Everytime i purchase from here the material is vile, nothing lasts more then 1 wash, nothing looks like pictures. I dont know how they get away with it.

Like the title says, Boohoo sells trash with terrible customer service. My package has been lost for over 2 weeks and Boohoo is doing nothing to resolve the situation. UPS has informed me they are receiving numerous package from Boohoo that arrive completely empty. Screw Boohoo and their awful customer service. You get what you pay for, and in this case, it's crap. Right now I want my money back

Next day delivery not turned up need the parcel and all boohoo can say is there is procedures so now I've stayed in 3 days in a row to see if it turns up as since Sunday it's been with the courier to be told if it doesn't turn up by 9 tonight they can investigate? That means they have emailed the courier yes that's all they have done I can't have a refund immediately any they won't send it out again on next day so basically they don't care and are not even bothered nice company

I have ordered a lot from Boohoo, and they were usually hit or miss, but the coupons and sales made it worth it. I noticed as time went on that their quality was getting worse yet they were getting more expensive. I finally decided to try them one last time, and got my answer. I ordered two matching sets and the quality was horrendous. Normally returning something is free, but they must have recently changed their policy because they charged me to return it. I basically payed $15 for shipping there and back for clothes that were the quality of $1. Never ordering from them again.