Boohoo

I bought 5 items from Boohoo. And I returned 4 of them. First off, My body size is average and usually I wear a size "M". But the clothes I got from Boohoo were a big too small. I would need a size "L". Secondly, The material made my skin feel itchy (if you don't wear anything underneath). And finally, it's probably less of a concern but the clothes came with strong and unpleasant smell...

They put up Black Friday Sale and offered free delivery on all orders. This is 9 days, you don't get told until you have already paid. I send them a long email and they reply with a short, rude and mispelt email which sounds like a 15 year old wrote it.

It is horrific, I normally order from here but I think I am done.

You can get cheaper clothes at Forever21 for much, much better quality! I ordered some clothes from the Boohoo but, when I received them they were terrible quality even if they were a higher priced item. Very cheaply made items!

I spent $140 on this site, with expedited shipping - never got a package, never get more than an automated response both on email and Facebook. I am submitting a claim with my bank. This company needs to be shut down!

I used to love boohoo. There was always a sale and the shipping time was pretty decent. However, the quality of their clothes is HORRIBLE. Very thin and see through. I ordered a turtle neck Leo from them and the neckline loosened very quickly! I washed it once and there was a hole on the side at the seams. Ugh! I also purchased a white Leo. Every see through. No matter what color bra I put on with it. I'd rather spend good money on good quality.

I purchased some items from this site, and the material of the clothing were so cheap. Not to mention trying to return these items cost just as much as it did purchasing them. I would never shop from here again.

I ordered a leather jacket and it came defected lol I'm sad also it looks nothing like the picture. I think your way better off ordering from shein or romwe tbh same quality but cheaper. I think this brand is a rip-off. Also, the jeans r horrible. I'm not going to return them b/c it's too much of a hassle with this company to do. So, I'm going to try my best to fix these clothes myself so it's not a waste of money.

I checked their sizing guide but I would have been able to pitch a tent with the dresses I received, so I returned them. Their customer service timelines are pretty awful. It took three weeks for their warehouse to register that my return parcel had arrived. I have had to email them about three times to prompt any communication about the process. Still am waiting for a refund. By the time it's all over I bet the whole process would have taken about two months. Not purchasing from this company again, which is a shame because their clothes are cute - but just not worth the hassle.

I have ordered from boohoo before and had no difficulties. However, my recent order I received has caused me much bother and is still continuous. I ordered ripped jeans, black heels and a bodysuit. Although I recieved a play suit instead of the bodysuit. After getting in touch with their customer service (it was slow but has been helpful so far) and found out that instead of informing me that there were no more bodysuits in my size they decided to send me a completely different item. After much back and forth I sent all the items back for a return (the jeans were too small and shoes too big). I have now recieved an email saying they have got my items and are refunding me but only for the jeans and play suit. This has taken almost overall a month to return them to then find out they wont be giving me all my money back. I am so disappointed. I used to love shopping with them but I can assure you this will be the last time.

If only I'd read the reviews before I purchased. Here is hoping that I can save someone else the trouble! My order never arrived - no response from Boo Hoo. I am having to pursue the matter with my bank to get my order refunded. DONT SHOP WITH THEM! Their tracking system does not work as they use third party carriers who claim no responsibility.

I ordered a boohoo eyeliner and I am totally disappointed from it. When I opened it, there wasn't any black pigment to put on your eyelids. Instead, there was a dry colourless pigment that can't be used. So, I needed to crack the whole eyeliner to make sure that it is absolutely useless inside, it was empty. Total waste of money!

I ordered a few things from Boohoo.com back in June 2017. Due to poor quality I returned my order as soon as it was delivered. Today is 30 days since they got the returned items back, however, I still wasn't refunded. Also, i paid additional $ 20 to return the parcel.

I think the website is scam. Try to avoid it unless you don't mind to waste money.

It's already 40 days passed. I sent them clear pictures of the receipt as well as a delivery confirmation. Then they asked me what items I returned and I even sent PDF with detailed descriptions. I think they never refund anyone. I was dummy not to read the reviews first. What a waste of money. They email me the same thing: it takes 21 to 28 days, please provide proof and so on. Well, I provided all they asked... it is a scam!

I read reviews of people saying they hate boohoo and never recieved their orders and I'm surprised. My whole wardrobe is from boohoo almost, I started ordering back in the summer of 2016 buying somethings almost every month and not once have had a bad experience. I always receive my items very quickly too. It's sad and uneasy that some people haven't recieved items or refunds, whereas I always get my items about 4 days after ordering.

I had an event coming up and bought a few blazers and mock neck tops. Clothing smelled like chemicals, and was of very poor quality. A lot of the clothing had loose ends which looked awful. Ended up returning 3/4 of the items a month ago. I'm still in the process of trying to get my money back for the items I returned...

I went on boohoo hopping it was not like the other sites that sell cheap material I was wrong the material is great! I am totally in love with this website plus the deals were such a bargain I'm happy with my purchase!

I was extremely nervous to order from this company after reading all the reviews but decided to give it a try anyway due to the low prices. I am so glad I did. The package arrived within 14 days and everything fit perfect! I love all the dresses and the quality is much better than I expected. I will be ordering from this company again.

I had a horrible experience with Boohoo. I paid for express shipping (3-4 business days) and it took almost 3 weeks for my order to arrive. When I finally received my order, I was sent the wrong colored item. When I went to the website, the color I ordered was no longer there and was replaced with another color. When I messaged customer service on WhatsApp, they told me that they don't switch colors. The color I ordered is no longer on the website and they should have asked if I wanted to change the color of my purchase. Please do not buy from this company. This is a scam.

I had ordered several times in the past without any issues, until they sent me the wrong sized dress in my most recent order. There is no way to speak to anyone, so I sent an email explaining the issue: One dress came in the correct size and the other was 3x's the size.
They responded with a copy/paste response on how they convert to UK sizes, and then after MANY emails back and forth they admitted they made a mistake but refused to send the proper size. They wanted ME to pay for return shipping and who knows if they'd ever actually return my money once they received my item with customer service like this.
I was not about to reorder and risk receiving a large dress again. Terrible. I'm telling everyone I know who uses them to find somewhere else. AWFUL customer service.

The sole reason for my purchase was a stripped dress I loved on their website, I was able to pay for my order and after 3 days received an email telling me the dress is not available. Went on their website and the dress was still available in my size and you could still add it to your cart. I immediately email customer service back about the issue, never heard from them. I paid standard shipping of $16.99 to Canada and one dress was unavailable and the other I was sent a size 6 instead of a size 4, checked their return policy and it said I had to cover the return. I wish I read these reviews before ever buying anything from them. I also learnt they are under investigation for their workers being underpaid. Awful all around!

Boohoo is the worst between them and pretty little thing I don't know who gets the reward for worst clothing website. Their time for delivery is really off, they say 3-4 days if you pay extra 14.99$ for quicker delivery but that's not the case. I paid extra for early shipping to receive my order, it's been over a week now still haven't received my order. My order status have been the same since I placed my order and I needed my dress on Dec 24th. I think this will be the last time I order from boohoo, because what's the point of paying extra for your order to be delivered in a timely manner and your order still haven't arrived. When I check for my order status it's always running late so inconvenient. Who owns boohoo need to do better we're giving them our money and they don't have the customers in mind, bad business. I will let everyone I know not to order from boohoo and pretty little thing!

I ordered one black longline cycling shorts (and get short one), sandals size 7(they fitting to size 5), dress in light vanilla colour (get peachy/pink color), only what is ok is a pair of socks... never again!

So idk why I still end up giving Boohoo a try again…once a year smh. I am the stupid one obviously. Every time, the order gets delayed more and more that it ends up stuck at a USPS location further from where I addressed the delivery to go. I had to drive over an hour for two different orders and both times, USPS could not find it and Boohoo claims they delivered it and would not refund my money. The sheer lengths I went just to get my package that I never came home with, is seriously ridiculous. I can't even blame Boohoo but blame myself for continuing to give them my money. But to help you all, save yourself the headache, your time and money.

Ordered two items in the same size and they are about 2-4 sizes different. Told customer service and let them know I wasn't happy about paying the shipping fee to return the one item. They stalled in responding for 3 days and finally just told me they can't waive the shipping fee and to just return the item. I spoke to two or three different people (Naomi and Aisha). I then claimed the item as faulty, and am still waiting on a response. I don't agree that I should have to pay shipping for returning an item that should have fit based on other items I've ordered in the past, as well as the fact that the item is so drastically smaller (with no stretch whatsoever). Learned my lesson, and to quote the company, I completely understand where they're coming from, but I will be shopping elsewhere in the future.