- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Date of experience: March 7, 2024
I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.
I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.
Date of experience: January 26, 2024
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
Date of experience: January 8, 2024
Very nice person, informed me of all options and price thank-you very much
Date of experience: April 22, 2024
Kelly was great…. Personable, quick on the draw, smart…. Even though she was picking up where another agent had left off, she got it all.
Easy and pleasant exchange.
Date of experience: February 15, 2024
She was very descriptive and walked me through everything
Date of experience: July 19, 2024
I asked for a hotel right by airport and the agent booked me in one 20 minutes away.
Date of experience: July 18, 2024
I was overwhelmed with missing a flight and needed emergency accommodation and he was a very calming and helpful presence when I needed it.
Date of experience: July 18, 2024
Most delightful and helpful and I could understand him. Appreciated
Date of experience: April 23, 2024
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
Date of experience: July 19, 2024
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
Date of experience: January 7, 2024
I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.
Date of experience: January 13, 2024
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Date of experience: March 23, 2024
Excellent service from your representative. 5 stars.
Date of experience: April 23, 2024
I just spoke to Caroline and had some questions about what I'm reading online at Expedia for rates & cancellation rules and how that actually works. I got good information, and she was kind and courteous.
Date of experience: December 24, 2023
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
Date of experience: March 4, 2024
She was very polite and helpful. She answered all my questions.
Date of experience: April 22, 2024
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
Date of experience: March 30, 2024
Alex was from start to finish really informative and a pleasure to deal with.
Date of experience: April 20, 2024
Very good service and person who helped me with booking he is the best
Date of experience: July 18, 2024
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Date of experience: January 30, 2024
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
Date of experience: March 18, 2024
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Date of experience: March 3, 2024
Looking forward to staying there. Friendly service
Date of experience: April 22, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
