Book Outlet

I've ordered from here many times before but this time was pretty bad. Their shipping takes forever to begin with but then my order got lost in the mail. Since it had been weeks since I'd ordered the first time, some of the books were no longer available to replace. The replacement order again took forever. When the box arrived it looked like someone kicked it all the way here. USPS wrapped it in tape saying it arrived to them in that condition. Then upon checking the box, a book was missing. It's honestly too much hassle to contact again for $5, but it's extremely annoying.

I check Book Outlet regularly to browse those categories of books I'm interested in. I always find something good, whether a new release or a hidden gem. And the prices are unbeatable! I also value the fact that I can collect points towards coupons.

I can't always find every book I'm looking for, but they have a massive selection at great prices. My only request would be to allow us to select our favorite authors and get an email when you have books from them in stock. I would end up buying a lot more that way if I didn't always have to guess and search.

I have ordered many books from Book Outlet for our granddaughter. Almost all of the books are fine and all are certainly reasonable priced. The only caveat is that the books may have black marks on them (as they are remaindered). One book came with a large ink stain on the top, which had then bled onto the top of many pages. Customer service kindly replaced the book. Unfortunately the replacement was similarly stained, so the lot must have been bad. Good books at great prices, but all may not be in perfect condition.

Book outlet is fantastic! You'll find books for cheaper than in store or Amazon. Some books may have a very small defect like a black dot or bent corner, but most are brand new and for a quarter of the price makes it so worth it! They get new stock all the time. I will definitely be ordering more in the future.

This most recent order has been a nightmare of missing/duplicate/damaged items. And I'm still going round and round with customer support because they sent me four duplicates on a replacement shipment that were lost in transit and are not refunding me because somehow they think the books were free in the first place.
That, coupled with the crazy stuff being done with shipments for acquaintances of mine (empty boxes, books poorly packaged, so the covers are torn all to hell when they do arrive, etc.), is making me pause on orders for a while.

Really love this website. They have awesome prices and always have a great selection. It's like Christmas morning when my order arrives! I love looking for new authors I've never read before. I wish the site could organize books by series order, it would make it easier to know if the book is the first or a later novel in a series.

I mostly buy books for my children, but do also use it for myself. Everything I've bought is priced greatly. I've had the occasional dirty or torn book cover but everything else has always been a pleasant shopping experience.

Until a couple of years back, when I ordered something I was generally satisfied with the way the books were packed and they arrived undamaged. Now, it seems like the packing folks just dump the books inside the box with no protection and books arrive damaged. This frustrates me no end.
It has always been slow to get stuff (shipping happens from Canada and i live in California) but that never bothered me.

I ordered six books and received all six within five days, which is super exciting! However, I expected the only defects to be the black page mark and maybe some minor bends or cracks. My cover of Pachinko has a cut through it and is rather worse for wear :( my other books are great though!