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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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The process was very simple and smooth. Communication was good. Product delivered as stated.
Quick easy straightforward Unfortunately the wait was about a month for the top that was the only downside
Quick easy straightforward Unfortunately the wait was about a month for the top that was the only downside
I don't like it, threads are sticking out everywhere. It makes me itch a lot. Wast of money.
It was a nice and efficient order. Very quickly, will be coming back :)
It was a nice and efficient order. Very quickly, will be coming back :)
Good experience, shoes took about 6 weeks to receive but i know the supply chain is messed up so i wasn't expecting anything different. Shoes were great, only complaint is i ordered nude in one pair and received black. Other shoes looked just like the photos
Quality of some of the items could be improved. One size items should have somehow a way to adjust to a smaller size.
I love the clothes and style from Boutiquefeel! I haven't had to return anything. The sizing is great and the material is on point.
Ok ish. Took a while to get to me.and no paper work with item on arrival.
Prompt delivery and the dress was as expected. Good fit and looks lovely on.
It took a long time to receive items. And only 2 of the 3 were delivered. One of them did not look like the picture so was disappointed. Ordered a small but was still very big on me. Hoping to receive the third shirt soon.
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Photos of shirts are adorable but not what you actually get in the mail
So lets start with the sizes they send you are not American. I asked for L and XL and was shipped SM and XS if not smaller. I asked if I could exchange them for the right size. And was met with the following response.
"Hello,
As per our return policy, the following items cannot be returned or exchanged: swimsuit, lingerie, bodysuits, swimwear, jewelry, masks and accessories.
You can return other items.
Customer Service
C*******e"
Now I am no genius but they are a clothing store and they predominantly sell swimsuits, lingerie, bodysuits, and swimwear. Leaving what? Only their shirts and a few leggings with the ability to return or exchange. So now I am stuck with 124.00 worth of garbage.
Another small issue is they charge for premium shipping but then ship almost a month later.
A month ago I encountered online fraud! As a result, I lost all my money. I consulted with your company.
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I love this dress but it arrived late 4 weeks after, I wanted my daughter to use it for her birthday. Because the dress is beautiful it worth it.
I revived all of the shirts and they are great.
Thank you.
Good experience. Shipping took a little while but good quality. Item as pictured.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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