Worst company ever. I signed up for a trial version. They asked for my credit card and I'm good with that. Many others do. After established my account, I couldn't even log in. Tried to reset password, reset password email never came. Tried to contact their support, doesn't work either. Everything I tried to go to the website to cancel the subscription, it took me to the login. I received a welcome email from Lucia Gumucio, I was so happy to have someone contacted me. I replied that I wish to cancel. No response.
An invoice came, I replied to the email "billing at box.com" and it said "We are currently experiencing longer than usual wait times. Please search our extensive self-help information on our Support site or start or join a conversation in our Community. We appreciate your patience and apologize for any inconvenience." 5 Days later, a response said they forwarded my email to "cancel at box.com" which is not display on their website. Now the person from Cancel said I didn't cancel in time. Worse company ever. Please don't work with them.
Answer: Easy, but the highest-paid tier gets 99% SLA ticket Sucess turnout, 24/7 I believe.
Box has a rating of 2.1 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Box ranks 72nd among Online Storage sites.