BracketsRus

Having researched all the details about our Sony Bravia TV i. E. make, model, weight and reccommended bracket we entered the bracket number into the Brackets R Us website and duly ordered the reccommended alternative bracket.
On receiving the bracket the first thing we noticed was that detailed instructions consisted of 4 drawings. Still having my brother on hand, a gas fitter, we managed to interpret the drawings, however we identified that the place we intended to fit the bracket had a deep layer of plaster before reaching brick. Needless to say Brackets R Us only supplied normal wall plugs but we managed to overcome this problem and duly fixed the bracket to the wall. My bother noticed that the TV was facing slightly downwards so we used the tilt facility to correct this which required both of us as you have to use two spanners while one of you holds the TV in place.
Having finally fixed the bracket we noticed a few days later that the TV was facing downwards again and on inspection found the bracket had twisted with the weight.
I e-mailed Brackets R Us and over a week of ping-ponging e-mails and sending photographs identifying the problem I thought we were finally going to have the problem resolved. Not so, Brackets R Us having admitted that the bracket was not sturdy enough proceeded to reccommend a pricier bracket requiring me to send more money and return the original bracket in its box which I had already told them we no longer had. Furthermore they expected us to pay for the postage.
We have decided to buy local where we can discuss our requirements and have an actual person to reccommend the appropriate bracket and fixings.
Needless to say I would strongly reccommend you avoid using this company.