Terrible service.
Ordered a flat wall bracket for 55 " Samsung TV.
Knew bracket was arriving so took day off work to fit TV to wall. Wrong screws sent with bracket so was unable to mount TV. Their product ( the bracket that I order is advertised as Guaranteed to fit all Samsung TV's. Obviously this was not the case.
Contacted them on 24 November stating that the wrong screws had been sent and immediately received an acknowledgment to say they had received the email and would deal with it.
Today, 08 December and over two weeks later, I received an email from them asking me to send the model of TV and they would send new screws.
Because I had waited so long for them to get back to me I bought my own screws and fitted the TV.
Their advertising is false in that they said on their website and pictures that they guarantee that it would fit my Samsung TV and it didn't.
To take over two weeks to contact me to ask the model of my TV is absolutely unacceptable.
They then claim that their email system was problematic. Although they did receive my email over two weeks ago.
Use this company at your own risk. But if anything is wrong with the product or you need after sales or customer service then I'm afraid that based on my experience you will be very disappointed
Easy to find the right brackets for my TV. They delivered them the next day. Day after they were up! I bought quite complicated extend, tilt and turn type. Very clear installation instructions... just follow them and you'll be OK
An easy site to find what is required. I checked the details of my TV against the VESA guide and ordered the wall bracket I needed. It arrived within 30 mins before the allocated time delivery slot. Sturdy construction, clear instructions and the whole project was operational within the hour! My wife and I are very pleased. Thank you.
I wish I could do zero star. One of the worst customer service I have experienced. I have a Sony TV which needs special wall bracket as the back of it is not flat. I typed in the TV model and there is one bracket that is especially for that TV, I was very happy so ordered straight away. It wasn't cheap, about £30 with delivery charge. But when came to installing it, the bracket shape and the holes on the back of the TV don't match at all. So I contacted customer service, a guy called Lee responded that I actually need a different bracket for this TV which is priced at £60 and a £15 Sony screws set. So I said right if I order those ones instead, can they give me free return for the £30 one as it's not my fault they provided incorrect information on their website. Lee replied no' because the measurements are all on the page I should have checked before I buy. Seriously?! What's point of putting TV models on the page if they are totally wrong? Then I realised this is probably how they con people, in this case making me spend £100 on a TV bracket. Needless to say I'm never buying on their website again and will warn all my friends to stay away from them.
Why waste time and go anywhere else?
I have been using Bracketsrus now for over 4 years and during this time have purchased nearly 100 TV brackets for the properties I own. From placing the order on line to receipts of the goods, their service is exceptional. There are many other options available when buying TV Brackets... but why waste time and energy when you don't need to.
I recently bought a wall-mounted TV bracket from Bracketsrus for a fraction of the price that others were quoting. The instructions were clear, installation took minutes and it's been doing a great job ever since!
Not received the order 4 days after purchasing with 'guaranteed next day delivery'. The email on the order confirmation doesn't exist, the telephone number just rings out. No way of contacting them. Look on trust pilot for honest reviews.
I cant complain. It came quickly, fitted the tv and you can even play with the horizontal positioning once it is installed which is great if you are placing in the middle of a wall. Good price too. Dont try and follow the instructions though, you cant - just use your common sense.
I ordered what was advertised as a corner bracket for a 32 inch TV. Now bearing in mind all they do is supply TV brackets, they sent me a bracket that would give you the minimum adjustment on a flat wall, so was useless for what I wanted. When I informed them they asked me to return the bracket at my cost, then they would refund the bracket price not the postage and I could re-order. Buyer beware, do not use them.
First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.
Answer: I have same issue. Placed order on Monday and it's now Friday still not delivered! They're not answering emails and tracking number they've provided isn't valid so the carrier can't locate item on their system. I'm not amused!
BracketsRus has a rating of 4.4 stars from 251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracketsRus most frequently mention next day, good quality and fast delivery. BracketsRus ranks 5th among TVs sites.