British Gas

I cannot access my account online. As soon as I enter my email address, the webpage goes to a 'google captcha' with a box to tick, saying 'Let's do a quick verification'. You tick the box and it reloads with exactly the same page - so you can't actually login.
Ah you say - "But you can access 'Help' at the top of the page". "Oh, wow, so you can..." and you enter the kind of issue and it presents you with a series of vaguely relevant advice, and "Wow, there's the chatbot. My saviour!"
So, you start chatting with the chatbot, who offers you the chance to chat to a real human being and then decides after 10 seconds that all the real human beings have gone off to lunch or are living a few lightyears from earth or are just busy. And ends the conversation by telling you to come back later...
All I want to do is to access my account...

I switched from a prepayment meter to a credit meter, they promised to credit my account with the money left on the prepayment meter which i had paid for, i never got this money back, was trying for months to get it, but they lie all the time, the staff at the call centre are totally incompetent, i have now switched suppliers, AVOID BRITISH GAS

If there was a -5 you would get it! Well done again for being the WORST ENERGY SUPPLIER IN THE COUNTRY! Honestly, I've asked repeatedly for a smart meter and pay as you go electric and gas- as a new customer, this is what I signed up for. But British Gas make up their own mind and now I have one prepayment meter, one pay monthly and NO smart meter! Well done to you British Gas, is it that difficult. Because I DON'T want a pay monthly account, I need to speak to you, you have now put negative markers on my credit file. DISGUSTING! I've asked you again and again and again for a smart meter and gas and electric on pay monthly! Seriously how difficult. I swear I'll put this story everywhere I feel like contacting the papers and I'll be contacting the ombudsman! It's not like I can ever get through on the phone lines - I'm sure if I plaster it all over every review site and Facebook, Instagram and Twitter, you might listen!

I have been in dispute with British Gas virtually non stop since they took over my Gas and Electric when my previous supplier went bust last year. I have tried to use Resolver to get British Gas to rectify things, but they have stopped responding to my Resolver Case. Most of the problems have been over grossly exaggerated Direct Debits. I have lived in the same house for over 20 years with very consistent usage! Most recent problems are that British Gas have deleted and replaced the bills that were generated since they took over my accounts. Previous to doing this, my Gas account was considerably in credit and on course to reach zero by the end of the account year. - Overnight, when the bills were replaced, my Gas account went into significant debt and I cannot access the deleted bills. British Gas now deny receiving a Credit of £147.68 from my previous supplier, despite that I have an email from British Gas stating that they had this credit! This would have shown on the deleted bills, which of course I cannot access. The deletion of this credit would also explain why my Gas account went from being considerably in credit, to considerable debt overnight! I have sent British Gas a copy of their own email confirming receipt of my credit from my previous supplier, and they haven't had the common courtesy or manners to acknowledge my email. - I am tearing my hair out with them, and to say that I am angry is an understatement. I would give British Gas zero stars if it were an option!

If I could leave zero stars I would, 9 months on a total of around 60hours of phone calls and hundreds of emails they still haven't resolved a miss billing of £2500 and It stills shows as a debt on my account, eventually got Ofgem involved, Would never use or recommend to anyone.

Took out boiler maintenance contract with British Gas. It had been only a few weeks since one of their engineer had come out and serviced the boiler, he failed to realise it was in an unusable bad state and left it running saying it was fine, few weeks later it brokedown in the middle of winter we were without hot water, when I requested for an engineer I was told their engineers were on strike and that I should contact another company to get it looked at. I was quoted between £300.00 to £500.00 an hour, when I informed British Gas of these extortionate costs they said it was not their problem that I could not afford it. Luckily a friend suggested I try a company he knew off who charged £110.00 to tell me the boiler is in a very dangerous state and that it was beyond repair, I was also told that the British Engineer who last serviced it should have realised the boiler was in a dangerous state. British Gas quoted me £3500 for a new boiler install, I got the job done for only £1800 by another comapany.
Not did they only leave my family with a boiler in dangerous state they were inconsiderate and uninterested in providing any form of help at our desperate hour, yet they had our money for the year's contract. I will never use this company again! They sent out a cowboy engineer who did not know what he was doing? And left us with a dangerous faulty boiler in running state.

British gas are charging me £3500 a month. I phoned them up. They told me that it's because of cost of living. The staff were so rude. Woudnt recommend British gas

It's 02/11/2022 I'm coming back home after work. I see a white envelope with written on it: To occupier.
First my reaction was: What!? Someone entered my house door?!
The letter was from Arvato, the company is working for British Gas dealing with debts.
I was totally shocked.
It's a long story to say the all what happened.
In short words, I moved to a new place, I set up an account for meter reading, I paid bills. Arvato came to my house, they put me on top up.
I bought top up I put in and still couldn't have gas, no heating, no hot water. Additionally they take every week £6 from my top up for my debts which I do not have, plus 50 p every day for maintenance.
All that nightmare is caused by British Gas which made a mistake treated me as a previous occupier with debts.
Today is 26 of November and still the problem is not solved.
Topping up doesn't help. Debts are on the top up too.
I again don't have gas.
Furthermore, made many calls to British Gas, hard to get through to speak to them, agents not professional.
I'm exhausted.

British Gas Electric is terrible. I transferred to this company from Bulb and they got the start readings wrong and also put me on the highest tariff instead of the prepayment one. They then sent me a bill for 680 pounds and it took weeks to complain. They then sent a bill for 74 pounds and soon after rebilled me 184 pounds! All this for 30 odd days of being with them. Fortunately I left them quickly but the complaints process went on and on during which time they sent in debt collectors and charged a further 28 pounds in admin fees while my complaint was with the Ombudsman and although the ombudsman found in my favour they could not get the 28 pounds extra removed and they did not follow the decision of the ombudsman to split the full use into a day and night reading using econonomy 7. It took 5 months and I gave up in the end. They are the worst company I have ever run across and have used every trick in the book to decive and cheat you the consumer and are even vindictive about having complained about their shoddy business practice. Keep well clear of this lot!

Smart meter broken since June. Prior to that was working intermittently since February. I've had to call multiple times to chase. 2 complaints have been escalated and nothing has been resolved. Was told on 24/8, after I had to call again, someone would be in touch within 4-6 weeks to book in an engineer to fix broken part. Have had no communication whatsoever and after I had to call again today to chase, I've been told smart meter won't be fixed until 9th January. The resolution for lack of communication is to escalate a complaint. Absolute joke. Processes within the company are shocking. It's difficult to find a human to speak to on the phone and the online chat is terrible. The submit meter reading option on the website is shocking, it just sends you round in circles and you can't do it on the app. The app is lacking as well for such a profitable company which are rinsing its customers, for what? Shoddy customer service and communication. If I wasn't on a fixed tariff I'd be going elsewhere. I categorically would not recommend British Gas