Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Both pendant and neoprene necklace were too small. I'll have to buy another neoprene necklace. The one you sent me hardly goes around my throat.
It was so helpful and easy to order the bracelet and I was very impressed with how quick they delivered
The bangle I ordered online is of great quality, very classy looks. I would like to suggest having 2 sizes on offer as this bangle is a smaller size.
The delivery to Queensland was prompt. When I received my order, it came with a note offering free postage on my first online order, which was after I had already paid postage on my first order.
I have bought a number of products from this business. Good quality products. Easy to order. Quick safe delivery.
I love Broome Staircase Designs l have bought a lot of jewellery from there and l love the jewellery but l bought the bangle for my daughter but l don't think it will fit her wrist.So hence I'm a little disappointed.
Excellent we will be back to expand on my wifes collection.
And for my wife to experience her self. She already has her eye on that special piece
2 weeks before ordering mine they were advertised at $159,99 so I had issues ordering so rang and was told no special price so I paid the $199.99. Now less than 2 weeks they are on special again at $159.99. I have bought of this site before and paid good money so a bit crapped off.hopefully anyway they arrive this week
Beautiful ring. Nice and solid, will stand up to the work I put my jewellery through! Delivery was quick.
Delivery was smooth and the packaging was wonderful. The cute sheer pouch the box was in then the silk bag the jewellery was stored, you can tell care and love was put into it.
Certificate looks elegant. Very happy with the overall process. Will definitely buy from them again. Beautiful Pearl's
Always exceptional service with prompt delivery.
Purchased flex bracelet with peals on each end.
Perfect gift for 90 yr old aunt.
Have purchased many times and always same excellent quality.
Very happy shopper and who doesn't love pearls.
Lovely pendant, fast service. I'm sure my friend will love it. Arrived perfectly on time for this Saturday. Thank you x
Very good service arrived very quickly and the bracelets are very pretty and fit perfectly will definitely get more
Their customer service is excellent and they responded to my query almost immediately. Their representative advised of timeframe for manufacture and delivery and offered a solution that was gratefully accepted. It was not necessary but was gracious. I will use them again for pearl purchases.
The earrings are excellent quality, true to online site image and beautifully finished. Easy purchase process and delivered quickly.
I am very happy with my purchase. I have bought products from this company before and have always found that their products are beautiful and are great quality.
Got the pearl on blue leather bracelet for an overseas gift I chose blue it looks black and honestly looks a bit like plastic not leather
A lovely ring! Gorgeous pearls! I ordered a little big so will be sure to check size more accurately for my next order.
I purchased these earrings as a birthday present for a granddaughter getting married in Italy in September, she was absolutely delighted.
Exactly as described & photographed. Trouble free online purchase. Very pleased. Review is asking for 100 letters which is a pain in the butt.
Fast shipping. Quality product. Bit hard trying to connect the channels together at the start but then you get the idea.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD