Bulb

I am in the process of making an official complaint to OFGEM about Bulb. Bulb incorrectly charged me for several months. The account charges were compared to the charges of 2 previous energy suppliers I spent a year with consecutively, totalling 2 years of supplied energy.

When the combined cost of energy used with the above-mentioned suppliers was compared to that of Bulb for the same amount of time, the difference in cost was astronomical. I also had one less appliance than I did with the previous energy suppliers when I joined Bulb, so less energy was used.

On top of this, the cost of energy spent at each supplier was roughly the same, with the difference being only a couple of pounds. In regards to Bulb's charges, nothing makes sense and someone is ready to look into this for me while I prepare to write to OFGEM, then wait for a response from them.

I've asked Bulb to email me chat logs for every conversation I have had with them, and also my entire billing in history PDF format. This was ignored by the person who responded to my complaint. I don't know whether Bulb tampered with my previous supplier's smart meter and used it knowing full well that was not part of our agreement, or if someone's incompetence is the reason for my outrageous bills. Either way, there will be a resolution.

I have gathered energy bills from my 2 previous suppliers who supplied energy to the same address, and I will need some answers as to why there is such a big difference between what they charged me and what Bulb did at the very same address.

To my surprise, I posted this review on Trustpilot and Bulb got them to remove it. After looking into this more, I discovered this has been happening to many other Bulb customers. I can also no longer access my Bulb account. So I have basically been penalised for sharing my experience. Their positive feedback is now irrelevant in my eyes.

I cannot recommend them. At first, everything seems nice, then they slowly start increasing charges making bills unaffordable. Their customer service is below standard. Please do your research before joining. Don't be fooled by their branding and claims.

BULB INVITED me to change to normal meter to a smart one. For free!
When the engineer came here I had 1pound and 20 p. The period that they took to switch to old to new was COVERED as they said, I didn't need to top up. Today I woke up with no electricity and my card to use in a paypoint arrived yesterday. So they activated my meter today.
At 9 o'clock i pay by card 20 pounds and bulb send me an email with a code to top up manually, I entered in the main meter and I waited after 1 hour my electricity was missing still, so I called over the phone and they asked me to pay other 10 pounds and to recall to ask the refunds of the previous 20s. I did the second time the 10 pounds worked so I have now like 9 pounds on my meter. The first payment of 20s is not related to any usage cause "I was covered until they activate my meter". So where are my 20 pounds? What kind of debit you charged me? Even if the coverage period was not free(but it was) how I spent 20 pounds? 1 week 20 pound 1 bed flat?
I need day by day the usage from the 8th of Jun to today please cause I want my 20s back!
This is thift, fraud