BuyBuyBabyReviews 301

Don't order furniture from BuyBuyBaby unless you have time to call customer service multiple times, repack and ship back broken furniture, and receive your delivery 3-4 weeks late.

I initially ordered a nursery chair from BuyBuyBaby on 10/4, scheduled for delivery on 10/10. It never came. I called customer service, who determined there was a problem with the shipment, and sent us another chair.

The chair arrived on 10/26, damaged. We called customer service to arrange for a replacement shipment and pick up of the damaged chair by FedEx. The customer service representative arranged for the replacement shipment, but not the pick-up.

I called customer service again on 10/29 to confirm the pickup, and the representative said it was scheduled. FedEx never came. I called a third time, the customer service representative discovered the but pick-up had never been arranged. She arranged the pickup for me, but failed to mention that I needed to repack the item (a 77-lb chair) before FedEx would take it.

Replacement chair is scheduled 11/3 - let's see if it works.

I bought my son and his wife nursery furniture as a gift. One piece arrived - still awaiting the others. The item that arrived is a night stand and should have been a changing topper for the dresser. When calling to get it correct, customer service informed me they WILL NOT correct it with me. They said HE must call. I ordered it, I paid for it with MY credit card, but they cannot speak to me about getting the order correct. UNBELIEVABLE. I guess the buyer has zero rights with this company. I will not be shopping at any of the BuyBuy Baby stores nor online again. This is very disappointing as I have two grandchildren on the way. Amazon has never given me any issues like this. I really hope that when the large furniture arrives, that it is correct and what I ordered and already paid for.

Does the picture below look like a changing topper?

I cant tell you how many items I have put on my registry. All for them to be out of stock or discontinued with no notification of this! I would add something then go on and check and it would be discontinued or unavailable... OR as I'm browsing through stuff online to add to my registry I would click on many items all for them to be unavailable... then why have them even posted to the website? Also shipping takes FOREVER like a week, and sometimes a week and a half. If I bought like 4 small things sometimes they would come all shipped separately on separate days. Just kinda sucks

My baby furniture was suppose to take 9-11 weeks which is already a long time. The salesman of course wanted to make a $2K sale so he swore it would be closer to 9 weeks. Now that it has hit the 11 week mark, they say it will be 15 weeks. So I am about to give birth with no furniture except a bed. Since I have the bed together I am stuck still waiting or I would have to get a bedroom suite that doesnt match. This delivery date is unacceptable.

We ordered an expensive stroller to be delivered to our son and daughter-in-law. The stroller didn't arrive and when I went online to check the order it was marked CANCELLED. No explanation Nobody contacted us. I have emailed their allegedly helpful customer service department 3 times in three days and have received no response to my enquiry. We have given up and will send cash to our son and daughter-in-law so they can simply purchase the stroller elsewhere themselves, What awful customer service!

I ordered an expensive high chair for a gift for a baby shower that I was not able to attend in February. I received a notice that the chair was shipped in February, and I thought nothing more about it. I did not receive a thank you note for several months, so I asked my friend about it. She said she did not receive the high chair. I was extremely embarrassed and I immediately contacted Buy Buy Baby and was told at first that they would have to investigate to see who's fault it was. I kept calling and was finally told that a high chair would be shipped out. I insisted on express shipping since the gift was already been more than 2 months late. I was told that the high chair would be sent out express shipping and she would receive it in one or two days. Of course I told my friend this and kept asking her if she had received the shipment. My embarrassment continued daily until she finally received it more than a week later! This company did nothing to make the problem right after screwing up so bad. I will not be using them again.

I set up my baby registry three weeks before my baby shower. Everything I had chosen was in stock, and standard, reasonable prices.
When my guests tried to purchase many of the gifts on the registry, more then half of them said "unavailable."
I received no notice of this, and was never informed that they were out of stock of anything. So disappointed. Had I known my guests were having this issue beforehand, I would have switched my registry to somewhere more reliable.