Buyee

I bought vintage rare dolls from Mercari and Yahoo. The website is easy to use. But customer service is not good at time as they couldn't accede to my request by helping me to ask the seller to combine the items on 1 page so that i can place all the items from the same seller under 1 order to avoid paying multiple service fee and payment fee. Their payment fee and service fee is very expensive. The consolidation request is also very expensive. It's hard to get their customer service on live chat. They usually take 1 day later to reply to e-mail which is quite long.

I bought at the beginning of November 2021 one Nintendo 3ds console from Mercari. All good until 15 of the same month when it was the last time I receive an update. Is 18 of February 2022, the parcel is lost, Buyee refuses to answer or help me with this problem and the Japan post is not helping either since they told me to contact the expeditor.
I am from the Eastern Europe ( the ex-communist side) and this is literally the worst customer support and parcel tracking I have ever got.

Package I received was just filled with smaller boxes and polymailers. I paid an extra 1,000 yen to be repacked and it was money wasted. I even asked them to repack it so that ALL items weren't in their original packaging and they completely ignored it. On top of that, that separated two small items to ship out individually. Both costed $40 to ship.
In addition to that, they LOST a package that arrived at their warehouse. As of today, it's still marked "undergoing warehouse maintenance." It's been that way for over a month! I was forced to ship everything out else I'd have to pay an insane extension fee. Utterly ridiculous. NEVER use Buyee unless you can avoid it.

Made a purchase back in november 25th, and up to this date (January 19th), I have received nothing, and tracking number shows no updated since november 29th, when it left Japan (ordered with small package AIR).

Contacted them and they basically told me that they will contact Japan post to see whats going on, but that it can take upwards to three months.

I'm going to file a dispute over at Paypal, stay away from this site.

I decided to use Buyee for Yahoo auctions since I saw that my usual proxy wasn't having any success with bidding. The account set up was easy and the fees weren't too bad for Yahoo auctions. The only problem I had was that it wouldn't let me bid at all on one of the auctions. It was a real downer since there were so many rare items from my favorite anime. Otherwise, they are a great service for bidding overseas.

I've used buyee every time I look to purchase something from Mercari. Their fees are very upfront and aren't hidden compared to other proxies i've used, so there are no hidden surprises to pay for later! I've yet to have a bad experience when using buyee to purchase things from Mercari!

Thanks to buyee I have been able to purchase so many rare photocards and so much progress on my collection. Buyee helps facilitate the entire process and provides updates about your purchases. I will continue to use buyee and recommend to others

I use it first time coz of coupon 2000 yen and I buy 10$ item but have think I can use coupon but no coupon can only use for shipment in they app that so slow and bug I can't even find way use it coupon and have so much hidden few the 10$ item became 50$ you can't cancel bid and you need pay domestic shipment that not even when bid on auction use can't dispose item you need pay domestic shipment that not even show when you bid on auction.

Hi! Recently I have bought lots items from Buyee, especially Tomica diecast and Starbucks mini cups.
I can find more variety items'products that I am looking for.
There are some items that I can't find at other sites like Ebay, Amazon, etc.
In here Buyee sites, I can get more items that I want.
Hope I can get more varieties items for my collection.
Hopefully, I can get the coupon discount for my incoming international shipping cost.
Thank you.
Regards,
Teddy

I am a new buyee user and so far have bidded few items on Yahoo! JAPAN Auction. Occasionally I have doubts and not sure on certain issues. Buyee support services staff are easily contacted to clarify and answer my problems. They are friendly and efficient. So far have a good experience with the site. Tqsm

I used buyee service around 2 years+, i think staff is good and kinds. My latest is ichiban kuji dragonball ultimate variation 1 weeks ago. And i have plan to use buyee service again in this month. Do not hesitate for Buyee.

I have been buying a lot of shopping with buyee, from autions on yahoo for idol merch to buying on mercari
I really love how easy it is to auction on the site and buy at Mercari
All my boxes have arrived safely and the contents without any damage since buyee makes sure that the boxes are well protected

Buyee is TERRIBLE. They charge you initially a fee and you think you've paid all your fees... then when you purchase the item and it shows up at BUYEE... it's extortion time!
You then have to pay like 10x the amount for the item to BUYEE to ship the item... or you can pay them to throw away the item. Awful experience

I ordered 12 packages and I only received one. I contacted the customer service and they said their only job is to send the items and they only provided me the tracking mumber. As a result, I as the consumer should be the one responsible to look for the items and that's it. This is the most horrible experience I have ever encountered.

What can i say about buyee?
When i want to buy a special "only japan" item, i always look over Buyee.jp.
Easy to navigate, simple, clear about fees; also every Time Buyee offers a large, very large, amount of Discount Coupon to bring down even more the overall prices!
When i have some question and trouble, i can open a chat whit an english customer support, and they will assist me asap whit precise answers, no matter how strange nor how many questions i wrote to them. (very patient!).
Various shipping method, also seamail is avaible and great care for handling package (i'd love to import big items rather than one or two items).
ALSO a value addition is the android app, a pure bliss to keep traking of various Auctions on the walk.
Speaking of auction, they provide me whit a "pick from CreditCard money" so i don't need to charge funds (even if you can do it!)

This website is a pain in the $#*!. The website is so difficult to even process. The shipping fees are outrageous. I tried ordering my first package from this website from Mercari Japan. I was supposed to have a 5000 yen off coupon even though I claimed it. I couldn't even find the area to even put the coupons. A package that I ordered said no cancellations but still had a cancel button? That seems somewhat sketchy. Even on PayPal (What I used to pay), history of the transactions wouldn't show up? Back to the package that I accidentally cancelled because I thought I needed to put in the shipping and coupon. You really disappointed me Buyee :(

DON'T BUY WITH BUYEE. THEY TERMINATE ACCOUNT AFTER YOU SPEND MONEY AND BEFORE YOU CAN EXPORT YOUR ITEMS.
I spent $2500 in the last 3-4 days as well as 30+ hours of my time looking for good purchases.
My account has been terminated for god knows what, buyee isn't even telling me what the reason is.
I don't understand why buyee would even do that especially since the sellers have already shipped my items.

I believe it may be because my account was eligible for free shipping coupons and they don't want to pay shipping on such large packages.
I would gladly pay the fees myself.

I am a collector and especially like all the cute and rare items only found in Japan! Recently there was a Card Captor Sakura Kuji that was exclusively sold in Japan only. I was able to look up the item on Yahoo Auctions and snipe bid and win the item I wanted using Buyee. The best part is it is hassle free for me, I just need for it to arrive at the warehouse and ship, it's that easy. I had the option of EMS, DHL, Airmail, Surface mail so I shipped it using airmail. I like that there is mutiple Shipping options for me. Also I was a little worried during Covid 19 that services will be severely interrupted but to my surprise it has been quite smooth! This item shipping out on May 15 and was delivered to me on June 10. Things usually ship out of japan the very next day I make payment! Very reliable service! Highly recommended.

We received the following email from Buyee...

"Unfortunately, the shipping out of the package below has been cancelled, as it was deemed problematic to ship using the chosen shipping method for one of the following reasons:
・Package was too large and/or heavy for the chosen shipping method
・The package contains items that cannot be shipped via the selected shipping method
・The delivery address was changed during the process
・Other"

After Buyee cancelled the shipping option offered which we agreed to pay, Buyee increased their shipping cost by over $100 USD.

BUYEE ARE FRAUDSTERS!

You can buy easily and follow your purchase all along the process. They have a good client service to help in need and some promotions and coupons are really useful. The delievery is fast according to the one you choose even with all the problems actually. The only problem was that there is a lot of fees to pay with your purchase (buyye fee, plan of shipping, commissons). I was very happy of my purchsase so i'm preparing the next one already!^^

I buy a lot from abroad. Buyee its great when you want to buy things from Japan. I usueally go for mercari shopping. Its super easy and on every step you know how much you will pay. You can check fee, and shopping prices in advance. You wont be surprise about it. Its very convinient. I buy a lot and never had problem with an order. Even when I buy 10 things from 10 diffrent reatilers. Packages are always packed very well. I never had an issue with this page.

I am Japanese toy collector. How to reach them?
Buyee can help me!
There are many rare items (Toys) which can't reach in my country.
I am impressed with the service.

I have complained repeately about the "Lite Plan" should be set as default to avoid the system mistickenly set back the bidding to "Standard Plan", and therefore cost more fees than necessary as a result.
Unfortunately my voice had been fallen into deaf ears of Buyee's Customer Service.

But as a over 7-years costomer since 2013, I would still recommend Buyee for Yahoo! Auction JAPAN.