Buyee

For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.

Buyee's website is complex to navigate and you will continue to discover new fees at every turn. If you end up paying less for shipping than the items cost, you've done well. Staff are inflexible and even when they make mistakes there are no refunds, no compensation, and no compromises or negotiation. Stay away unless you are willing and ready to throw buckets of money towards the land of the rising sun. Take what you might reasonably expect to pay, and double it. Do NOT recommend. Oh, and my items themselves? Some arrived damaged as well. Sigh. Worst shipping forwarder I've ever dealt with.

Malicious sellers can scam you by hiding a high delivery fee in the original pages like Yahoo Auction Japan. Buyee's pages do not reflect that, and will not care to protect you. They put small hints saying that when the user confirm the order, all responsibilities are on the user.
If you don't speak Japanese, or are just usually careless about legal terms and small notices when shopping online, avoid using this service.

It's a good site if u know how to put up and or navigate it. I've used it over a span of 5 or more years so I know my stuff.
Yes I've seen the bad review's and I agree that the site could be more polished & at least notify customer's of any problems going on with payment processing which is usually on their end. However I use it as a proxy site, I get what I want so nothing else matter's to me. In the end I give it 5/5. A lot of critic reviews on here are BS as you should already know their are limitations on what you can import, & why complain about CS when you don't even take the time to learn their language?

Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services

Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.

Yeah, this is a website you should absolutely avoid if you're looking for anime goods to buy for a decent price, i bought something in august, waited for it, forgot about it since it was taking so long, and didn't remember it until a few days ago when they sent me a confusing email about my "your item being held for shipping for some reason and if you don't get it you don't get a refund lol" or something, even though shipping should be automatic? Now, i don't check my email often because i'm not 40 so i didn't end up seeing this email, and i completely missed my package and i dont get a chance for a refund, sucks too because the rem figure i wanted was really cute, plus it was only like 10 dollars so whatever but i'm just here to warn you.

Buyers,

I had a recent experience with Buyee where I overlooked a description of an item. I admit that it's an honest mistake but trusted that after raising this to Buyee management, they'll definitely consider my concern.

It's about an item in an auction priced $1 (since others might bid, it's just starting price) but I didn't notice that there's a ******* yen delivery fee. I raised to management that the item's price is at the most 3000 yen (plastic figure set) and that the seller is definitely waiting for an opportunity to get someone to click and might have overlooked the offer to get a sale.

After raising, Buyee just responded that they cannot do anything since the shipping price is stated in the description even if it's obviously scam. Sad experience, Buyee didn't investigate and just considered it to be my fault for not double checking the translation of japanese to english description.

Buyee very disappointing...

Beware of this site, they are scammers! They removed he original package of the item to save the shipping cost. They didn't check the items to make sure the sellers sent the correct items when it is their job. I recommend not to buy anything on Buyee. You will never get what you paid for! Hidden fees and unrealistic fees all over the place!

I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.

They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.

It's absurd, and it's theft. They should be shut down.

I really don't understand why/how buyee.jp can be this careless, I'm pretty sure they understand that international buyers are on a time limit when purchasing items through their service.
It's been very up and down with them when ordering this year, sometimes their quick and buy an item from Mercari right away other times their slow as snails.

I have been using buyee to purchase vintage car wheels but enough is enough.
There staff don't know how to package properly or reduce sizing so they end up just chucking wheels into big boxes and I pay an arm and a leg for shipping.
I've received numerous packages where the wheels have been damaged due to improper care.

I'm terminating using their services as they once were decent but now cost me more than I'd be spending with a proper broker I know can get the job done like Jauce or jessestreeter.

They will charge you outrages fees and won't tell you until it's too late and the item gets to there warehouse then will call you dumb expecting you to have known you would get $420 fees on a $10 item and offer no compensation and say they are sorry complete waste of money better off buying from eBay

The worst company (transfer item from Japan) ever... I am incredibly disappointed at their service. They did not tell me how much is shipping combine or separate shipment until I finished payment... After I finish payment, there are many cheaper options arise... plus you can NOT modify anything if you already paid. They do not have pre-confirmation page before payment.
I complained to customer service how come you cannot tell me how much I am paying for shipping (separately or individually or many other shipment option) but I have to pay "Surprise" price after I randomly chose the method and gave you my Credit card number. Then they told me "We do not know. Just luck sometimes." How come it is not illegal to do business/payment like this?

I made a purchase of an item which costs 210,000 yen. It took almost one week to arrive at the buyer warehouse. I opted for a photo service and Buyee has been delaying in providing the photos to me despite their claim of 1 to 2 working days. It has already been 6 days and no photos have been sent to me. All they can say is to be patient and to wait till the end of each damn day.

They won't refund nor comply with my requests.

I will be posting severely negative reviews all over the web due to their incompetence

Item arrived broken. It was not prior to be shipped. I opened a claim but customer service refused to refund as they mentioned they can't confirme damages were caused by the shipping process.
Useless insurance, also they claim that "Buyee checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse", they clearly didn't as item was poorly protected. If you use Buyee, don't pay for their plan, any payment to them will be lost.

Children can run a better operation. Anything goes wrong (And it Will) you will lose everything. Insurance, protection all of that is a scam. You will received damaged items from the Seller or even Buyee is Known to damage the items themselves during "Inspection" or "Wrapping". Lowest tier paid idiots handling this.

You will never get your money back. Even with Insurance. They will send bland cut and paste emails telling you they are right. Even though they are dead wrong.

Please. Do not get ripped off like the rest of us.

It is an intermediary for foreigners buying in Japanese stores. There is a list of prohibited items for purchase, which is logical. However, the staff, with whom customers communicate through email, does the work of mediocre and unceremoniously. I have repeatedly demanded the lifting of the ban on the purchase of various items that do not reflect the list. For example, I refused to purchase stingray skins (everybody can buy this at Ebay without restrictions). My claim to provide email of the chief to complaint remains unsatisfied. My claim to specify a group of prohibited goods where the skins are included - the same. In many of my requirements klerk- "answering machine" named Teresa replied, "what kind of response do you want?".
Clerks of Buyee are unqualified and indifferent to the needs of customers. No email for complaints. If you do not want a hopeless situation, refrain from primitive Buyee`s service. There are many similar companies with the same services offered.

This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can't prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.

Theres hidden fees everywhere. I bought 700 yen worth of small keychains, and now i have to pay 3000 yen shipping or they will be thrown out. Only purchase from here if your willing to pay more towards the service than the item your buying.

I have been using Buyee for a while and enjoy buying items from Mercari via Buyee. All is good except Buyee customer service is very bad and the worst I have ever encountered. I would say Buyee has no customer service or service recovery at all.

Everything is customer fault and end up I have to pay the unnecessary 1,500 yen for the extra protection that I NEVER choose. If I don't pay, I will not have the items shipped home. From there on, any new purchase I just ship 1 item at a time to avoid such system fault and pay unnecessary money.

I would have given Buyee 5 stars but the customer service just pull all down. Maybe Mercari can consider to have another partnership or agent for oversea customers to choose. Hopefully this will drive Buyee to has a proper customer service.

Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. There are plenty of better Japanese proxy buying services out there that are trustworthy and which I haven't had issues with. Buyee is bad news.

Made me pay $400 for an item that was displayed as real. When it arrived it was fake. Customer support does nothing. Highly illigal website! Do not use or buy from them but report them to the Japanese police!