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Buyee has a rating of 2.3 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buyee most frequently mention shipping fees, credit card, and protective packaging problems. Buyee ranks 78th among Mail Forwarding sites.
It's a good site if u know how to put up and or navigate it. I've used it over a span of 5 or more years so I know my stuff. Yes I've seen the bad review's and I agree that the site could be more polished & at least notify customer's of any problems going on with payment processing which is usually on their end. However I use it as a proxy site, I get what I want so nothing else matter's to me. In the end I give it 5/5. A lot of critic reviews on here are BS as you should already know their are limitations on what you can import, & why complain about CS when you don't even take the time to learn their language?
They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.
This was real purchase experience from me that happened recently.
1. Buyee customer service is slow, reply once per day, at the end of working hours. Delaying complaints.
2. When informed them regarding import tax charged due to mismatch invoice, they tried to push away their fault.
3. Their system allows item category modification on final invoice, but they ignored it and shipped out with a totally different version of invoice, without informing me the mismatch. In other words, customer is not known of the shipped out invoice version. Until now, my Buyee page invoice is different from the shipped out invocie.
4. With the incorrect item category on invoice, I am being charged import tax that causes paying extra.
5. When informed them regarding incorrect item category from seller, they are reluctant to show proof of sellers' invoice, which seems to hiding truth. Totally does not makes sense on the point of argue that all sellers put the incorrect item category in their invoice. On top of that, they also refuse to inform sellers regarding incorrect item category issue.
6. They discriminate customer that is with Lite Plan that does not pay extra, and refuse to refund/ compensate the tax charged due to their fault, not even portion of tax amount.
7. Requested them to send a letter describing the mismatch of invoice issue, so that I can show it to local Customs to appeal and claim back my imposed tax, they also refuse to mention or reply any words.
In summary, from this issue, customer should learnt that:-
A. Buyee system invoice item category modification does not function as we thought. Buyee can ignore it, and their system would not send notification email to inform customer on the finalized invoice version
B. Sellers invoice info can be wrong, but we as customers are transparent to it. Even incorrect item category, Buyee will not correct it even though they can
C. Discriminization against Lite Plan customers, no refund even fault at Buyee side
Very disappointing experience, and will not continue to use their service in the future.
Tip for consumers:
Not worth the money and time
Many selections and options for everything and everyone in the house. Customer service is helpful. Promotions from time to time!
Buyee is well-classified with a variety of latest products and provides quick delivery and safe compensation for victims in case of a problem.
100 minimum character limit is not enough to relay what a total sham of a company this is. They robbed me of ¥*******.
[Edit: After about a month of investigation into my case, I got a full refund for the damaged items. So there's that. However, the customer experience was still extremely bad and it took a lot of effort to just get them to even consider "investigating" (they just looked at the photos of the items I sent them). So all in all, the one star still is valid in my opinion, but I still wanted to mention that in the end they seemed to have seen the problem and gave the refund.]
NOT RECOMMENDED for collector items or even just books. There are just two options: EITHER you send the package in the standard packaging, which is fine for national shipping, but inappropriate for international shipping. So the goods often arrive overseas with damage. OR you can select (expensive) protective packaging and have your package so overly protective packed and with so much wasted plastic and material, that it just blows up the shipping costs.
And don't even get me started on the customer "support".
They're all nice and friendly and I'm sure they're good people, but here's the thing:
Very rarely do they understand what the actual problem is in the first message. Usually I had to explain my issue multiple times until they actually understood what needed to be done.
As long as it all went well considering delivery and shipping, there were no problems (obviously), but as soon as problems occurred and I was dependent on their customer support to help me, I was left alone and had to pay for it.
My package was sent back because I wasn't notified. I had to pay shipping costs a second time because Buyee refused to check with their carrier to request a refund of shipping costs, so I wouldn't have to pay twice.
Not using this service again. They've lost my trust when it mattered.
Buyee service is excellent and beyond standard. Love to use it. Shipping is fast. Item delivered promptly.
Customer service is also good.
Purchased A Vinyl Record on Buyee costs ¥560. Add all costs to the item... Wala! ¥3961! If you don't know what buyee going to charge you, such you can hardly navigate in their system to figure out, i suggest you go elsewhere and buy from other platforms.
¥3961 is shipping to Japan, from Japan! How ridiculous... Don't ever think of shipping out to your country.
And that's not all. I selected ECMS shipment as one of their options to my country, (cheapest available option) biting the bullet as they held your item as a hostage, (if you don't know by now, you pay for the item you got plus fees of admin before truly figuring out what other costs they slap on you shipping out to you) and paid for the exorbitant fees mentioned above, they wrote in few days later to tell me my item ECMS don't ship. And they started charging storage fees of ¥100 per day of my item sitting in their warehouse! They claimed they refunded me the ECMS fees and requested me to reselect other carriers. The refund didn't reach me until 4 days later and i was slapped with the storage fees during this time. Moreover, their other carriers charges ridiculous fees. In total, it would have costs me ¥4500 to get my ¥560 item. If i were to forgo my ¥560 paid item with the initial paid fees of ¥500 admin charge, i need to pay another ¥800 disposal fees plus the storage fees without getting my item.
And dont think you can runaway, they have a charge on your card way beforehand.
I emailed them regarding their incompetencies and the non shipment is no fault of mine, and if you are in the same plight as me, forget it, they are as rigid as usual - their way or the highway.
Save your pennies, daylight robbery still exists in this modern time and age. Absolutely Absurd.
Tip for consumers:
Avoid buyee. My bad experience your gain in avoiding a scam like experience at buyee.
Products used:
No product. Didn't get item.
I have used Buyvee in connection with Yahoo Japan. It is not cheap but it is reliable service and they quickly respond.
Good site. Does your job. Bought some good items and all was good. Its just the plan situation that is not suficient.
Fast response and nice packaging, obviously the overall consolidation and follow up is improved and i got smooth transaction and delivery
I have used Buyee for over 2 years, I have been pleased with every transaction! Thank you! I will continue to use you throughout my collecting years!
A lot of japan rare gems u can find here!. U may bring your childhood back as to many rare toys can be find
Fun site to visit and loads of items to choose and buy. From New to used items you'll find them all in one place.
Good service for shipping out of shipping.
Fast shipping.
Clear about all extra costs.
Would recommend to others this service.
For me, Buyee is the easiest way to buy Japanese products from Europe.
There is a wide range of different products. The Buyee platform is easy to use
If you want to get your articles well packaged and in a good condition, you need to give a try to Buyee :)
I enjoy using Buyee so much! Lot of choice and various items!
I recommend using it since there are lot of market places!
Buyee is one of the best online site for shopping i am happy using buyee, buyee site are safe online site i want to be continues shopping with beyee.
I am satisfied in terms of their buying service but the customer service is very very poor. The way they prepare the package is very good.
Buyee is user friendly and quite simple to understand. Customer service is always friendly and helpful!
I love everything about buyee! I love the different plans we can choose from and the stuff we can buy
I was buyee user for a year! During this covid19 outbreak, they did the good job and never disappointed me!
Thanks!
Bought 2 f/ce sacoche with half of the original price, item were in good shape, like new, will buy again...
Excellent platform! You can buy a lot things such as toys, arts and art materials, furniturefrom Japan!
Great service given as always. Large variety of prooducts and very good prices. Site highly recommended
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