• Buyee

Buyee

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Overview

Buyee has a rating of 2.3 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buyee most frequently mention shipping fees, credit card, and protective packaging problems. Buyee ranks 78th among Mail Forwarding sites.

  • Service
    70
  • Value
    68
  • Shipping
    70
  • Returns
    53
  • Quality
    63
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
113
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How would you rate Buyee?
Top Positive Review

“Proxy shopping site”

Shuren O.
11/27/18

It's a good site if u know how to put up and or navigate it. I've used it over a span of 5 or more years so I know my stuff. Yes I've seen the bad review's and I agree that the site could be more polished & at least notify customer's of any problems going on with payment processing which is usually on their end. However I use it as a proxy site, I get what I want so nothing else matter's to me. In the end I give it 5/5. A lot of critic reviews on here are BS as you should already know their are limitations on what you can import, & why complain about CS when you don't even take the time to learn their language?

Top Critical Review

“Do not buy from them.”

Michael S.
3/15/24

They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.

Reviews (313)

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Reviews that mention popular keywords

customer service (65) 500 yen (7)
Thumbnail of user ngj1
1 review
0 helpful votes
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October 31st, 2020

Buyee is a a great site for anyone who is looking for quality Japanese products. Buyee provides an excellent consolidation service that I am really satisfied with. Different shipping options there are impressive as well.

Thumbnail of user paulinal19
1 review
0 helpful votes
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December 3rd, 2020

I'm always very satisfied with purchasing items on Buyee. You can find many unique things for quite reasonable prices. From time to time the website offers coupons, so that the items You purchase or shipping get cheaper. The items You order are purchased reay fast. It usually also doesn't take a lot of days for them to come to the Buyee warehouse. When it comes to the Customer Service, they respond quite quickly, which is also very good. I'm generally satisfied with purchasing on Buyee.

Thumbnail of user charo5
1 review
0 helpful votes
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May 23rd, 2020

I've used Buyee twice now to buy car scale models that are not easily available outside of Japan from Yahoo! Auctions. While the cost of the item may be cheap, the shipping can amount to a substantial amount that is twice or thrice the original item cost, despite the item being small and light. Nevertheless, the whole experience is smooth and I have no reservations in recommending Buyee to others.

Thumbnail of user andresc75
1 review
0 helpful votes
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May 28th, 2020

I have been using their service now for 5+ years and it's very simple and straightforward. I have purchased many rare items that i cannot find anywhere else. I have had no issues at all. Their customer service is great as well. Would highly recommend it to anyone.

Thumbnail of user daik3
1 review
0 helpful votes
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July 17th, 2020

I have been using Buyee as a proxy buying service for all things Japanese since 2017. They've been really great and is always the first service I recommend to friends. Of the few times when I needed customer service, they have shown dedication and been very accommodating (I had previously requested things like reducing the packaging size and material before shipping).

Thumbnail of user sylvians
1 review
0 helpful votes
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July 19th, 2020

So happy to grab an unused Laserdisc of Hiroshima Mon Amour at Yahoo! Japan Auction. I've seen one in a local shop 30 years ago but I couldn't afford it at that time.

It's not my first time to use Buyee's service and I am very satisfied with their service. Sometimes, you can get discount coupons from their website but it really depends on your luck.

Thumbnail of user richardf385
2 reviews
0 helpful votes
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September 3rd, 2020

Very helpful proxy shipping service and reasonable fees, especially if we want to import from Japan but sellers don't take American credit cards or ship to the US, such as from suruga Japan. Also could bid from yahoo Japan auctions

Pretty good packing and consolidation of packages if needed. Have been using them for several years so far with no problem. The buyee website is clear to navigate and check order status as well.

Thumbnail of user eugenel95
1 review
0 helpful votes
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May 21st, 2020

Definitely a good place to start your japan domestic market shopping! Very often you be able to find rare or even japan-only goods and items, and with this middleman service it enables a smooth journey from start till the end. Perhaps to nitpick would be the platform interface, if they could improve it to include allowing the currency to be the home country issued credit card's currency than it would even make it more attractive. As sometimes the exchange rate stated in their system is more expensive. But than again, they are the main partner with yahoo auctions, hence everything is linked up. And also their shipping packing is often 1 of the best as compared to other online shopping sites or even ebay! Kudos and I will continue to shop from there!

Thumbnail of user nickc436
1 review
0 helpful votes
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December 3rd, 2020

Theres always some issue with there service. Weather they are forgetting customs forms on shipments or just the poor customer service, its always something. I wouldnt recommend unless you like headaches

Thumbnail of user williamm2424
1 review
0 helpful votes
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December 25th, 2020

Hello
I recently won Japanese Sega Saturn with rare authentic Japanese games.
They have lots of stuff you could only get within Japan. In case you want to know authentic stuff with reasonable prices. Only problem is that shipping fees for combined items for cheaper affordable shipping could become expensive sometimes. I wish service fees could have been more affordable where consolidation package for more than 3 items or more could be possible.
In addition to shipping options, it would have been nice had there been more discounts available for shipping by DHL to make pricing affordable. Online chat agents are available on weekdays. Wish there were available on weekends too. Otherwise overall experience is awesome! Highly recommend..

Thumbnail of user curtist88
1 review
2 helpful votes
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June 20th, 2021

They take $5(300¥) from every item you purchase, doesn't matter if it costs $1 or $1000. Then they charge you $15(1000¥) to consolidate your packages, no matter the size. I ordered for my 6x plain envelope sized packages to be consolidated and now it cost $70(5000¥) to ship, plus they hit you with GST which was another $20 for me. Personally I don't think it's worth the money, considering I use mailing forwarders in other countries, this is just plain robbery in comparison. I only gave this review 2 stars, as I couldn't find another service to use as easily as this one, or I would've given 1 star.

Tip for consumers:
Many sneaky fees that are unavoidable and no 2nd confirmations when you purchase something, and in turn, no refunds or reversals at all allowed.

Products used:
Tcg cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user babyb109
1 review
2 helpful votes
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November 20th, 2020

Horrible high fees, you have many other fees to pay like Buyee service fees 300 yen, payment fees 200 yen, plan program fees (various options) and package consolidation fees (extra 1000 yen on top of your international shipping fee), and they charge expensive international shipping (higher than other proxy companies) so many fees ended up paying a lot more than expected. Not recommended!

Thumbnail of user yeseulp
1 review
12 helpful votes
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November 7th, 2021
Verified purchase

Too many hidden fees and fees piled up after another when you make a purchase. It doesn't end there. Once the purchased item(s) arrived at the warehouse, be careful which shipping method you choose. Do not consolidate packages! Price will be much much higher than the item(s) you actually purchased. Even though they say you'll be saving more money by consolidating packages, it's a complete lie. Not only does the shipping costs skyrocket, fees that goes to them also skyrockets. You can't back out once you've purchased the item(s). I don't recommend this website. They're liars!

Thumbnail of user harryl141
1 review
0 helpful votes
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June 15th, 2020

I have been using Buyee for 3 years, and I really enjoy using it to obtain many quality items from Japan. But, recently I realize that buying from other stores via Buyee will take more than 24 hours to have my order placed. I have missed the time sale from some online shops on several occasions. I hope Buyee could improve the service of buying from other stores. Thanks!

Thumbnail of user nicolej1055
1 review
1 helpful vote
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October 10th, 2022

My experience was very good everything was exactly as described brand new in packaging came very early a lot earlier than I thought it would be the shipping fees are a little high but still cheaper than buying the items on eBay or regular Mercari And everything was packed very well I just ordered 13 more items and they're supposed to ship out tomorrow these were larger items so the shipping fee was a bit more. Also always consolidate your packages and the shipping is way cheaper.

Tip for consumers:
The shipping is high but it depends on what you buy and always consolidate your items shipping is way cheaper that way.

Products used:
BTS and BT21 Items only available in Japan they all were in excellent brand new condition just us described in the description.

Service
Value
Shipping
Quality
Thumbnail of user taufeeqa1
1 review
0 helpful votes
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September 17th, 2020

I have been using Buyee for about 2 years already and I have not found any other better websites than Buyee. The products that I have made and received are all in good conditions and there are no problems. Buyee's services and promotions drives me to buy more as their promotion benefits me as I kept on spending. I would say Buyee's customer service are doing a great job in assisting me on my shipping problems especially during this COVID-19 pandemic. Overall, if you are looking to buy items from Japan without going there, Buyee is your best choice.

Thumbnail of user geoffc46
1 review
0 helpful votes
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June 4th, 2020

I have bought some Transformers from Yahoo Japan through Buyee as it allows English speakers to easily buy from Japanese only sites. Their service fees are reasonable at 500yen with multiple shipping options at different price points. They occasionally will hand out some coupons which is nice. I will continue to use it.

Thumbnail of user marios157
6 reviews
14 helpful votes
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July 31st, 2020

Buyee provided incorrect shipping address to DHL, and never admitted the mistake. They didn't even compensate the shipping. I nearly lost a high value item, and I will never use this unreliable and incompetent service again. There are other companies that do the same.

Thumbnail of user user698
1 review
0 helpful votes
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November 18th, 2020

I'm probably fortunate not to have experienced any issues with this company as far as mishaps are concerned, but being able to speak Japanese probably helps a lot (although in most cases, customer support, in the few times I've had to use it, still replies in English.)

Shipping charges are very fair, but I agree with Darren that package consolidation would be less expensive and more economical if the items were repackaged into a smaller container, though I suppose it allows for privacy of items (and in my case, I get to collect postage stamps for my personal collection) to keep it the way it currently is. Not relevant if your country of residence inspects all packages anyway (like many countries I've lived in.)

I also want to buy telephone cards for collections since I do not currently live in Japan, and Buyee is a more reliable way for me to get goods from Japan now that the pandemic does not allow me to go home to my prefecture, but I understand if import laws prohibit this.

Tip for consumers:
I buy multiple items from the same seller in Mercari, and with the purchase fee, the Buyee service fee + purchase fee could stack up very quick especially for small items. The 11.11 Singles Day sale was great for smaller items (which I buy more of than big items, most items I buy are less than 3000円) but most days I would advise buying items that are at least 2000 yen to make it more worth your time due to the 500円 per purchase. Look out for promotions that give a discount for shipping fee!

Products used:
Almost everything! (笑)
Some items I've given as gifts to friends but almost everything is for me!

Service
Value
Shipping
Quality
Thumbnail of user matthewm1034
1 review
0 helpful votes
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August 31st, 2020

I received a 3000 yen discount coupon very early on in my experience with buyee and was happy to discover and use it recently. You have about a week to use it which is a decent amount of time for such a great discount. You have a second chance to use it if you cancel your order and enough time to cancel if necessary. There are some plan fees since buyee is a hosting service but it is relatively cheap (about 1000 yen but 500 yen cheaper at the moment!). Shipping is a little more than usual due to covid at the moment I assume but is relatively the same as you'd find in most other places. They offer ways to receive more coupons and send frequent emails with deals and discounts on their site. Will purchase from here again soon!

Thumbnail of user davidm3586
2 reviews
0 helpful votes
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May 21st, 2020

I have been using this site for a number of years now and they offer a wide range at excellent prices. Beware some of the big companies as they are less competitive on price and maybe at times quality but you will find a great range of things at amazing prices. Enjoy!

Thumbnail of user giancarlod5
1 review
6 helpful votes
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February 27th, 2021

Hasn't been very professional experience. They've changed my shipping cost 4 times. The last cost for shipping is quoted 6 times the original quote. At this point, I'd like to ask Buyee.jp if they would like me to pay 12 times the original.

Thumbnail of user dontw18
1 review
0 helpful votes
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December 27th, 2022

Its a total scam. I tried to buy a pair of boots listed for $3, which somehow turned into $10, and then they wanted me to pay over $50 for shipping. Even though I bought a plan package that allows returns, they didn't let me do returns and I had to pay another $7 to cancel the order. Bull$#*!.

Service
Value
Shipping
Returns
Thumbnail of user kky1
1 review
0 helpful votes
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January 8th, 2021

I just ordered two figures from mercari.jp and buyee really makes the experience easy and pleasant. All i need to do is to shop as I did on US website and every cost is clear and well explained. The customer service is great and the package consolidation serve is really fast.

Service
Value
Shipping
Quality
Thumbnail of user riov2
2 reviews
0 helpful votes
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April 17th, 2020

I've been using the service for a while now and they have a lot of selections, and it's been mostly a pleasure. I would've given them five stars but recently I had a really bad experience with customer service, which really surprised me because that was one thing that I found excellent with them. Oh well, nothings perfect - otherwise it's a great service!

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About the business

Buyee - Bid on Yahoo Japan Auctions in Real-Time. Shop on Popular Japanese Websites!

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