Buyee

I've spent hundreds of USD ordering from Buyee and Tenso, their parent company, but NEVER AGAIN after being scammed and dealing with their horrible customer service. Checkout price was 1500 JPY — immediately on checking out, I was charged 4200 yen, almost 3X the cost! This cost as much as the item itself. Buyee customer service is nonexistent, slow, completely unhelpful as they just sent the same page from their FAQ over and over. Refused to look into it until I filed a credit card dispute, to which they immediately shipped the package to cover themselves! Oh, and when I filed the dispute, I found out that if you pay with PayPal, Buyee authorizes a RECURRING PAYMENT WITH NO END DATE and not a one-time fee. PayPal's customer service helped me discontinue the recurring payment but I would stay far away from this unethical site.

Have used Buyee many times over the years and is satisfied with their service and most of all convenience when bidding for items. No deposit or extra fees (eg paypal charge) needed unlike some other proxy sites. Items are almost never lost in my experience. Overseas shipping charges are also fair and almost all options one can think of are available.

However, there are a couple of minuses:
1. No option to consolidate shipping for multiple purchases from the same buyer.
So if u buy 10 items from a buyer in one day, u get charged 10 shipping and 10 bank fees even if its more logical for the seller to sens u all 10 items at once, and for the charges to be paid in one go. In my view, this is the greatest flaw of Buyee as the cost can add up.

2. No option of repacking after consolidation. When the packages are conslidated, they are literally just put together into a bigger box. If they remove the original packaging during consolidation, space and weight can be saved equating to a lower cost. What's more, consolidation costs 1000 yen, which would be a nice price if repacking was done but a little steep otherwise.

3. Unable to bid for certain items. While I can understand the rationale for some categories, I am perplexed that I could not even bid for collector's prepaid cards that usually have values of just 500yen. Thankfully not all sites stick so rigidly to whichever regulation this is...

All in all, I would recommend Buyee especially for single purchases. If you are buying many items from the aame seller in one day, or your items have bulky packaging, it might be cheaper to use a different site.

I love using Buyee i think it's reallt straight forward to use and I love the variety of exclusive products that are on offer! Will definitely use them again

Update as of June 6,2020

BUYEE.com let you choose, buy, and bid from several Japanese-based shopping and auction websites, i. E. Yahoo! JAPAN Auction, Yahoo! JAPAN Shopping, Mercari, Rakuten, and ZOZOTOWN. Its service is not as flexible as Ebay.com, especially, shipping service and shipping cost estimation, however, some of items on Yahoo! JAPAN Auction are difficult to find on Ebay at a friendly cost.

Please note that buyer or bidder need to pay for a minimum service fee of 500 JPY plus optional fee for package investigation service and insurance (300+200 JPY). Additionally, for most of Yahoo! JAPAN Auction, local shipping cost from seller to warehouse and oversea shipping cost, will be charged at buyer; this fee cannot be accurately predetermined thought. Some of sellers would offer to handle local shipping cost.

Package consolidation service is supposed to decrease overall shipping cost by combining 2 or more items but please keep in mind that shipping charge cannot be accurately predetermined. Thus, sometimes, shipping charge for separated shipping might be lowered than consolidated shipping since additional 500 JPY will be charged for each consolidated item (please see attached photo for an example.

Customer service is professional, kind, and helpful. Responding period is not so long and acceptable.

In summary, BUYEE is a practical way to select and buy items you are looking for from Japan without much shipping restrictions.

I bought some anime figures for myself. They probably think they lost money, so they begin to charge me by size. I understood and continue buying. But for each individual package, the packaging is too big if you keep everything with the padding things. The shipping could be double (80usd to 250usd difference). So i contacted them before they ship my items requesting them to discard individual packaging and padding to make the overall size smaller. I said I would like to give them more handling fees to make the size smaller.
Guess what happened? They ignore my request, sent the package anyway, when I got the package, THERE IS 20% EXTRA SPACE WITH EXTRA PADDINGS! Even worse, once I throw every boxes away, the overall size is only 55% of the package size they gave me! SO I PAID 111.6USD SHIPPING FOR JAPANESE BOXES AND AIR! There are NO fragile things in the package, only plastic. I sent a complaint but they ignore me. DONT EVER USE IT IF YOU CAN!

I lead an auction for a week and then they denied my request to raise my maximum bid.

Avoid this site.

Shipping from a foreign country is always expensive, and you'd better wise up than to complain online, as they say. Well not like this.

Accusations of Buyee about overcharging has saw its roots since a few years ago and I got to experience it myself. I have recorded the weight of my items before consolidating (2350g) but afterwards they inflated the weight to 3020g so they get to charge more. Paid for consolidation and expecting them to remove the item then repack into a big box? No can do. Damn thieves.

Also just for reference for those wanting to know how long does it take for their consolidation to be made, consolidation request was made at 0029 PST, and they finish packing at 1600 PST.

But then again, considering how complaints of Buyee's services circulated the web for so long, people who wanted to use them will use them anyway despite their shadiness, and there is no lack of influencers and creators on YouTube who will sing praises of them, if not being neutral like a certain English Gunpla Tuber from Korea.

Remember kids, always exercise caution before using this conman of a service that despite being established for so long, still acts like an individual running the company, collecting exorbitant local shipping fees and expecting you to pay them even if you want to discard the item.

Good website buy every week from Mercari and give discount or promotions every month ship to U. S comes fast

THEY'RE SERVIE CANNOT MAKE IT. CUSTOMER SERVIE ALWAYS OFFLINE WANT TO TALK TO THEM NEED TO WAIT FOR 1 - 2 DAY. RECENTLY I BOUGHT A PRODUCT BUT I FOUND OUT IT IT A FAKE PRODUCT AND I WAS NOT INFORMED BY THE SELLER. AND I WANT TO CANCEL MY ORDER BUT I CAN'T FIND ANY ONE TO TALK WITH. I EVEN EMAIL THEM BUT NO ONE SEEN TO REPLY MY EMAIL. THEY ONLY KNOW HOW TO CHARGE YOU MONEY WITH U BUYING GOODS. BUT COME TO PROBLEM THEY WON'T DO ANYTHING TO HELP CUSTOMER TO SLOVE PROBLEM. EVEN IF IT IS A FAKE PRODUCT. I DON'T RECOMMEND YOU TO USE THIS OTHER PROXY SERIVE. DON'T USE BUYEE. IN THE DESCRIPTION U CAN CLEARLY SEE THE SELLER DID NOT INDICATE IT A FAKE PRODUCT IT ONLY STATE IT A OVERSEA PRODUCT. I FIND IT IS UNFAIR FOR ME AND FOR OTHER PEOPLE THAT DO NOT KNOW ABLE IT. I FIND IT IS A SCAMS. BUYEE SHOULD DO SOMETHING.

Charge so many fees for each item bought
Really expensive shipping from Japan as well
Customer serivce was also bad they refused to resolve any of your raised issues

I have been using Buyee for many years and their service is reliable and consistent. It's a great way to ship items from Japan if you live overseas!

Do your self a favor and dont buy from this site, it is full of scammers and no customer services for the additional money you pay

Fantastic service, enjoy online shopping and oversea dispatch and no worry on delivery
You do not concern all step, waiting your items at home!

Once it was shipped received in two days and all the boxes were super organize. Definitely recommend it if you need parts from Japan.

I use buyee to get domestic goods direct from Japan. Buyee removes the language barrier and gives me greater choice when buying online.

I have used Buyee on a few occasions now and haven't experienced any issues. Cheapest and easiest way to buy from Japan

Buyee is perfect for getting items from overseas. They're cheap and easy to use. I would recommend their service for everyone!

Great. Users friendly
Almost perfect
Only search engine can be improved
Take a trip in buyee to buy in japan

The customer service is awful. The website UI is the worst I've used of any proxy buying service. Zenmarket or fromJapan are way better and those aren't so great either. Just avoid Buyee. It's trash

First of all, it is hard to connect to the online customer service. I have to wait more than 30min online to get a response, or even not.
The additional fees are quite expensive, if I buy an item of 300yen in the auction, the basic additional charges are like 1000yen, with the domestic shipping of min 100yen and another international shipping cost. This is at least triple or quadruple from the original cost of the product. Some addtional charges are too expensive for tiny products especially the protective.
The basic additional charges should be affordable if it is decreased to not more than 300yen with the same service.
Buyee (auction) is worth and recommendable using it for commercial products but perhaps not for personal purpose.
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The reason why I used Buyee is because I cannot access to the Yahoo sites without living in Japan. I was very unhappy that Buyee refused to provide me the contact of the seller despite I won the auction and I have to right to know. Other than those mentioned above, everything is good therefore I rate this a 3 star experience.

DISHONEST COMPANY! Pease read all negative reviews as they truly tell you what the company is by the way they handle orders which had issues. Even their Facebook page has no rating feature enabled, guess why?

I have made a purchase on Mercari Japan ONLY because buyee had this major campaign advertising mercari on their website. I had no clue what mercari was. The item I have purchased was described as NO visible signs of use/damage, but what arrived was an old, scratched and discolored version of it. I have reached out to buyee immediately and explained the situation. The support rep told me that because my plan was Lite they are not liable for anything. When I have asked them to do the bare minimum - to leave a NEGATIVE FEEDBACK to seller they refused to do it telling me they are not going to do it as the seller will give THEM a negative feedback. If you feel safe buying from Japan because you believe people are honest there think twice. Buyee does not abide by usual standards of Japanese customer service. Needless to say I will never purchase anything from them again and will discourage all my friends to do it. They are DISHONEST! P. S if you open a claim via PayPal because you have used it as mean of your payment for your Buyee purchase Buyee will blacklist you. They are THAT DISHONEST

It is very convenient to use buyee. Specially it list all the cost in detail, handling, delivery, etc.

Great in all categories! Shipping, Layout, Stock an presentation are excellent! Except some service fees are too high!