By The Sword InC

I spoke with a lady who checked the inventory before I ordered. She was friendly and extremely helpful. I ordered a couple WW2 uniform items and they shipped out quickly and I received them much sooner than I expected. The prices were good and they had an item I couldn't find elsewhere on the net. I recommend BTS.

I do not usually write reviews, but I'm compelled to in this case. I received crappy service from By the Sword.

I ordered a replica cossack sword for my son's Christmas present. I ordered this item online on the afternoon of December 20th and paid a premium for 2-day priority shipping. The sword finally arrived the evening of January 2nd by UPS ground delivery.

My purchase order number was not the purchase order number of the sword I received. It was the cossack sword.

I called BTS multiple times and left a voicemail message for customer service. I also emailed their customer service. I didn't hear squat from these people.

Crappy service was my experience with BTS. I will never do business with them again.

Looking for a good Halloween costume? Do yourself a favor and avoid this nightmare. Eight months ago (yes EIGHT!), I placed an order online for various items for a nifty medieval Halloween costume. Everything arrived on time except a pair of poulaines... those are shoes. By the Sword did not inform me till after I sent three emails to them that my poulaines were on back order, and would arrive shortly- 6 to 8 weeks...

Eight MONTHS later, my poulaines showed up. When I asked if my unopened, unused poulaines could be refunded, By the Sword informed me they were custom made for me (I feel so special)... not returnable, non-refundable. I understand this must be very precise work cobbling shoes to such exacting detail... namely, check the box next to your size-- "10". Okay, all sarcasm aside, this lack of professionalism, lack of courtesy, and lack of honesty on the part of this business puts By the Sword at the absolute bottom of my list. I don't often write negative reviews, but if I can save one honest customer the headache By the Sword gave me, then this review was worth writing.

I had ordered a plaster cast figurine which arrived shattered. It was packed terribly, loose in the box, in only a plastic bag wrapped in two pieces of packing paper. The woman who answered the call was rude, accepted no responsibility, was not forthcoming in offering any information as to how to rectify and ship a new one. She asked me to send pictures of the damaged product, which I had already offered to do, and got snippy with me when I asked for an email address to send them to. I explained that there was no email contact info on the invoice and asked if the sales@ on the business card that was in the box will suffice. "The address in on the website," she snapped. I told her I wanted a refund. "I don't know what I did to piss you off," she said, then without resolving any issues, she hung up on me. Yes, I was a dissatisfied customer and was frustrated by her attitude from the beginning of the call, but I kept my cool. Will I get another shipment or a refund? Time will tell, but I can assure you this outfit will never get my business again.