CanvasDiscount

Ordered a canvas that arrived with picture so dark it is hard to see facial expressions. I tried to reach customer service by phone but it is a bogus phone number and no one answers. I thought they would work with me but how could they if you can't reach them. I will now try to get Ebates to drop them and post on whatever sites I can find my experience so as to help other consumers. Sad that any customer service at all, could have solved this and many other posted problems. Poor business sense!

I would give it no stars if possible. I received someone else's order and tried calling the customer service line multiple times. It cuts off each time after 10 minutes and does not have an option to leave a message. I also tried to use the chat function that just directs you to an FAQ page. I sent an email that says they will get back in 1 to 2 days. This is the worst service I have ever encountered, if there even is customer service. All I have come in contact with is automated systems and zero help.

I ordered four pictures on an 8 x 8 that had words on the bottom. This particular print had special meaning as it related to my best friend dying a week ago. I have ordered from them before and never had any problems, but with this picture they left a word out. When I contacted customer service I was told by the production team that it was not their error that it was my error because I chose a small print. However, nobody reached out to me from customer service or production to ask about re-centering the words or up sale me to a bigger print, they just sent me 4 pictures that were completely useless! I did get a discount code to use for my next purchase BUT there is no place to put it in check out. When I contacted customer service about the discount code not being able to be used they said something about cookies. I have ordered from them before and I've never had any issues this whole thing has just been a nightmare and I am left with four useless pictures!

I’ve ordered twice and finally decided to share my experience with you guys. My only critique to canvasdiscount is that it’d be great if there were some warnings about bad quality of photo, so that I could know whether my photo is good enough for printing. But that’s a small bug, because canvas is always great quality, accurately stretched etc. I’m glad I’ve chosen canvasdiscount to print my canvas. Haven't been disappointed so far

I wish I could give them zero star. I placed an order on June 5th because I saw an ad that says they ship the next day. Two weeks later, no shipment, I called their customer care every day, it drops after 10 mins. They responded to my email 3 days later and no response since then. I regret ever using this service. I hope they'll still deliver my package, hopefully they're not a scam that takes people's money and don't deliver. DO NOT USE THEM

It is very bad. We ordered 143 masks and they don't respond to customer service. The masks were basically a thin piece of fabric that they cut. Very poor quality. Not worth $6. It looks like it was made for ten cents.

I ordered 4 framed prints and when I received the order 3 of the prints were correct but the fourth print was missing (the largest and most expensive print) and in its place was a framed picture of a random family. I have called their "customer service" number a dozen times, no one has or will ever answer, its not a real number! I have emailed multiple times and they keep responding with the same template response each time, no matter how I answer. I understand mistakes happen but not being able to reach ANYONE to correct it is ridiculous! Don't waste your time or money! Spend the few extra dollars somewhere else to avoid the headache. Hopefully I hear from someone soon!

I ordered 8 products from this company and 5 of them arrived defective, wrong, and not acceptable. There isn't an online method of customer service. You have to email them with a picture and then they are VERY slow to respond. When they finally responded they said they would only give me a refund if I destroyed the product and sent them another picture of it destroyed. Bizarre! I will never use them again and can't recommend them for anyone else. I would leave 0 stars if I could.