CanvasDiscount

Honestly, I cannot possibly imagine how this company is getting good reviews. I have to think at least some portion are fake and or bought. That or they've just plummeted in quality. Here was our experience:

We ordered a canvas print of a photograph we took while on vacation. The first print arrived and it was so dark, you could hardly make out our faces. On top of that, the canvas was stretched poorly and unevenly. The canvas came mounted on thick frame that was supposed to be white on the sides. The white was showing up on the front of the canvas and it was completely uneven. Imagine a Polaroid picture, except the white frame is completely uneven and not square.

There is a "contact us" form on the website and it says that you have to send in pics of the problem if you're requesting a reprint, but when I tried, the form wouldn't send and I had to retype everything - over and over again. Anyway, long story short, I ended up calling in and after a very long time on hold, I finally got someone who said she knew about the website problem and to just email her the pictures I had. Once they saw the print, they agreed that it was too dark and improperly stretched. They offered to resend it printed and stretched correctly. Nice, I thought.

Attempt 2
For the second print, the color was now correct, but the canvas was still stretched improperly (same as last time) and this time the canvas was dirty. It's worth noting that each canvas comes completely sealed in plastic wrap. Anyway, all four corners had dirt on them (which showed up extra well on the white that shouldn't have been there). Also, there was a big black smudge in the center of the canvas. Again: pictures, call, email, reprint.

Attempt 3
Attempt 3: The canvas was for a third time stretched improperly and again the canvas was dirty. I mean, how is that even possible? At that point, I gave up and asked for a refund and (spoiler alert) I'm probably just going to end up having to dispute the charge with my credit card company.

All in all, a very poor experience. Whatever they've done well in the past, it seems they're no longer doing it. Try literally anywhere else.

I recently ordered 3 gallery wrapped canvas photos from canvasdiscount.com (46"X36", 36"x24", and 20"x16"). I was surprised how cheap they were since I got all three of these for the price of another site for just the one 46"x36" (and that's with the other sites 50% discount). I decided to order before reading the reviews (my mistake) but am glad I did because I would have never bought from canvasdiscount.com had I read the reviews.

Before checking out I decided to read the return policy just in case the photos didn't come out correct and that's where I noticed that it said some canvas's weren't shipped already assembled and that you had to do it yourself. This concerned me since I have never done it before so I emailed them to clarify. They sent an email back the next business day stating that all gallery wraps are delivered ready to hang. After that I decided to go ahead with my order since it was free shipping on orders over $100.

I got a little concerned when I noticed that the billing was done overseas and that's when I decided to check the reviews. Wow, these reviews put canvasdiscount.com in the worst possible light. I immediately emailed *******@bestcanvas.com (since I noticed some people had success emailing him) with my concerns. George quickly responded and assured me that the canvas's were on high quality canvas and that they come pre assembled.

I got my order today and I have to say I couldn't be happier. Everything came out great and it was all already assembled ready to hang like promised. Looks like canvasdiscount.com heard peoples reviews and actually decided to do something about it.

I highly recommend this site to anyone looking to decorate their home and not spend a fortune on some of the other sites out there. 5/5 Stars!

I am a start up company, trying to find a reputable canvas company to print my photography on, for my clients. Being my own business, I would like to buy wholesale, not retail, but am having difficulty finding that online. Since doing my research, I have come across this site and the prices are right. Their website is nice, shows user ratings, offering money back guarantee, ease of use, etc. I decided to google reviews on canvasdiscount to see how other customers feel about them since I dont know anything about them (ie they were not recommended to me, I just happened upon them). Anyway, the 1st 10 reviews or so were TERRIBLE! That made me very uneasy. Continuing through the reviews, there were some very good ones, and some ok ones. However, they were all so inconsistent. One person thinks the quality is great, another says it stinks. One thing that I found common throughout, whether happy or not so happy, was their customer service. So while I was on their site today, I decided to chat with someone about my concerns. Their phone hours are only between 2-4pm Mon-Fri, so I was not able to have a conversation about this unless I waited. That is ridiculous, 1st of all. Only 2 hours a day they are available by phone? I did try to call anyway, and they have a message, but no ability to leave a voicemail. Check mark #2. No bueno. Anyway, upon my chat with Luis, everything was going fine initially, and then after my 2nd or 3rd question, he no longer was responding. We discussed the return policy, the resolution in images as for quality of images on large size canvases, etc. Nothing rude or anything. After no response for several minutes,, I asked if he was still there? No response. I then typed, "hmmmmmmm..." Again, no response. Several more minutes passed and I asked if he was still there? No response. I closed out the chat with, "I guess this is a sign. Thanks" So yah! If this is my FIRST contact with the company, no way in hell will I be ordering anything from them, EVER! They cant even maintain a chat conversation. Unreal.

I have never wrote a complaint email ever. This was my first one. I was sooo pissed! Here was the email I wrote them:

I've had made many orders over your "canvasdicount.com"

#USA*******097

This is I had used the "SAVE75" discount code you guys emailed me.

I then saw on your site the all orders over $75 get free shipping. I got my email of confirmation and it had said I was getting charge shipping? I thought simply there was a glitch of some sort. So i decided to call in "*******926"

The guy I talked to told me I need to order over the Canadian website. I had no idea there was one. Your employee said once you order over the Canadian site, I should call back in and you guys would apply the credits that I was expecting, hence "SAVE75" and Free shipping over $75.

Then I called to get my credits with my Canadian order "#CAA*******373"
The guy I talked to found the guy I was originally talking to and said they will apply a $70 credit. I was happy that you had kept your word. Later that day I was realizing there was no confirmation email for that credit. So I called in again! They lady I talked to said there's no record of a credit being added?

I'm pissed! I can't believe what I had to go through. Very misleading and a waste of my time! You will not see me ordering from you again and I will be posting this email on sites that rate your site.

VERY BAD CORDINATION WITH YOUR EMPLOYEES! VERY BAD CUSTOMER SERVICE!