catawiki

The worst experience I've ever had with these guys.
Long story short, the Support team is unresponsive, the fees they apply are huge, the bids are fake most of the time and only serve their interest, trying to squeeze out the most of your money. Don't put your trust and money in their hands, you'll be disappointed!

As I have already mentioned, in November 2024 I bought an item that was supposed to arrive in December. The item never arrived and Catawiki, instead of taking responsibility and holding the seller accountable, says it is not their problem. After many emails and messages to Catawiki and the Italian seller, I have had enough of not receiving any help from them. Today I received a message from the SEUR company saying that the item has been returned to the seller BRT Bartolini, who shows no signs of life and apparently has kept the money and the item. I have been very DISAPPOINTED with Catawiki. IT IS NOT RELIABLE. BE VERY CAREFUL.

I used to buy 2-5 things evey year. And this time I did buy. Nice bottle of springbank but oh boy then shipement should have arrived and it didn't crap started to show. I contacted seller first but only information from him was sending tracking number and claiming its already at pick up point. After calling dpd multiple times I opened a claim through catawiki. And look what happens its my problem I could not pick up order (even though I could not because there was no notification or possibility to pick it up) and they will pay my money to seller regardless if he delivers it to me. Wow thats top notch customer care

WORD OF WARNING FOR THOSE THAT WANT TO SELL ON CATAWIKI: I decided to sell Apollo 11 Nasa photographs and at the beginning it went ok but after a while I noticed Catawiki were not letting some countries see my entries but were sending another person's across all countries, because they sell far more items on Catawiki than the average seller so they pay Catawiki far more commission. Catawiki staff are obviously behaving in a corrupt manner. I have attached photographs to back up my point regarding their favouritism towards big sellers. If you look at the pictures its blatantly obvious how corrupt catawiki is and how they are breaking fair competition laws as laid out by the EU. They have made it a nightmare for the average seller, and this should be taken up by a legal official as the photos I sell are identical to the other sellers, but it is clear from the pictures attached that there is corruption. All of the high figures are for the other seller and their 'x' is inside the bracket. Catawiki have no problem with me buying from them but they block most of what I try to sell. Their experts, when questioned, know little about their specialist areas. They should hang their heads in shame. I have so much proof there can be little or no argument regarding corruption

I am so disappointed. The problem is that the delivery does not correspond with my address delivery, and it is not the first time when such an incident has happened here!
I have an order that online is marked as delivered, and the updates are showing that they still need to deliver it to my address.
Anyway, be aware of the sellers that have bad reviews and also the time that it is saying the delivery is done and the 3 days when you can submit a claim on Catawiki!
Check and let them know, otherwise, they will say cannot help you and it is between you and the seller! My experience buying here online ended, I am going to buy from another trusted auction site! Hope is helpful and be aware! Regards

Catawiki is all fake. Expertise does not exist as Catawiki claims on its website, nor do guarantees. Catawiki suggests sales amounts, but these are also fake, as you are always outbid. When you finally stop bidding higher, it turns out your previous bid is the highest after all. Their policy states that you MUST BUY at the highest bid, which is yours.

They sell junk that sellers can't get rid of. These products are also offered on second-hand sites, which is why it takes a while for you to receive them from Catawiki. They need to have your money first to then buy it from second-hand sites. And so on and so forth...
Datum van ervaring: 10 oktober 2023

This title "Buyer Protection" is only for making money.
Catawiki only protect company that they work it.
For customer nothing, not even a answer to emails.
Pay atention if you want to buy from this platorm.

If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.

Catawiki take high commissions and charge the buyer 10% of the value as buyer protection.
Like in my case I dint receive my item, they ignore my messages,
This was really my last purchase at Catawiki
Non trustable website

I thought I should shear my experience
Following some broker on Instagram, I end up losing my saving money and profits. With the help of ' WIKIHELPDESKS@ G-MAIL. COM ' I was able to retrieve my losts