Prices are often the best especially with many coupons (like minus 40 for an order of 400). But don't be fooled by the prices that are crossed, they are often too high! I never had to return something so i don't know if returns are easy with them
Ordered some items, received only a part of them. Didnt get the customer service to send missing items. Used paypal to get money back on missing items. Dont buy here.
Don't buy from Cdiscount. There customer serice is incredible arrogant so you won't get a refund, they will keep your money. Its not just worth it to deal with them.
Ordered a printer from Cdiscount. After a month and several mails to their support I finally got the reply that the printer was out of stock. My god!
Terrible for sellers, Was removed from the platform and kept all funds from sales No explanation at all. Worst company platform for retailers
They were very rude to me when I said I don't speak French. They said sorry I can't speak to you and just hanged on the phone!
Worst experience I ever had with a marketplace, I sold 5 guess watches (total sales 336 euro) and at the end of the month they took commission 62 euro and 200 euro for GUARANTEE
So basically I paid more than 200 euro for watches + taxes + transport and after selling the watches on cdiscount they give me back 74 euro.
I asked them for how long are they going to keep this guarantee until I can withdraw it, and they sent me a cold answer that until the end of our contract, and this answer comes after explaining to them that the 74 euro earnings I received after commissions and guarantee is less than I spent on transport alone.
They explained to me that this GUARANTEE is something they'll take monthly, they took 60% from the sales only the guarantee + 16% commission so in total they took 76% from sales without the possibility of getting back the guarantee until the end of the contract.
I can understand if they keep this guarantee for a month or two but until the end of the contract is simply unacceptable, I'm not sure if this is even legal, sellers try to make a profit on a marketplace, how can someone make a profit when they charge a guarantee of 60%+16% commission?
I removed all products from cdiscount and I asked them to return the guarantee, I'll wait to see what's happening next.
You came here on cdiscount to make a profit and you go with a huge loss, these guys have zero respect for a seller, after all the time and work you put in, and money you spent they give you back from sales 24% which doesn't even cover what you paid for products, transport and taxes, forget about making a profit.
What a nightmare! Simply disgusting, I never expected to anything like this.
Please check the proofs attached.
The 1st time, I bought 2 TVs, got one and had to pay a lawyer to get them to refund the missing one.
Second time I bought a present for my 3 yrs old grandkid. I had to sign 5 times the same form swearing I was ready to spend the rest of my life in jail if they could prove I had been refunded the 30 AND got the present... My advice: AVOID THIS COMPANY!
C'est un super site marchant. J'aime beaucoup commander chez eux. Facilité de navigation. Livraison rapide et peu honereuse surtout avec la carte de fidélité. Je recommande ce e-commerce! Jamais déçue.
J'ai commandé une valise devant être livrée a ne la voyant pas venir, je regarde et vois qu'elle a été livrée en point relai, non pas a 700 m de chez moi, ou est le relai le plus proche mais a 10km! Ils allèguent que je n'étais pas là (et donc qu' ils l'ont laissé en point relai... a 10 km... un peu loin non...). C'est tout simplement se moquer, ils n'ont même pas été jusqu'a mon quartier
Overview
Cdiscount has a rating of 1.5 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Cdiscount ranks 346th among Home Appliances sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members