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Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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I purchased a watch and the co they were dealing with shipped the wrong watch. I contacted Chrono24 and received great service in returning the watch and getting the correct one. I had problems with the deployment clasp and had to go back and forth several times. They contacted the co for me and I received contact right away. They have great customer service and I could not be happier with my purchase.
I have never had such great customer service
I am a vintage collector and there are few options for properly describing several of my pieces. Other than that, the platform is excellent.
Chrono24 is an appreciated option when considering a purchase outside of an AD. Unfortunately, many popular watches cannot be purchased via conventional channel, and having a market place like Chrono24 is a valuable alternative.
When purchasing online, do your homework to research the seller, ask the questions you need answered to feel comfortable and stay within the Chrono24 communication channels.
I bought the watch I wanted, in the condition I wanted from a reputable seller and had a positive buying experience.
Brilliant for viewing, researching and buying watches. Great peace of mind and safe a secure experience. I have purchased 5 watches so far.
The whole system worked extremely well. The watch was exactly as described, with dispatch and delivery prompt - in all a satisfactory transaction aided by a very good seller.
Valued and trusted. I was looking for a time piece at the time and didn't know where to start. Chrono24 helped me find my watch by offering thousands of options.
I ordered a watc 5 weeks ago. The watch got refused at Canada Customs. My $12,000 is still being held by Chrono and I can't get it back or any information about when I will get it back.
Excellent site and service to buy, sell, and learn about watches whatever your budget is. 10 out of 10
The experience was flawless from start to finish. I could have not asked for a better transaction.
This was my second time to purchase with Chrono24. Obviously, wouldn't have returned if I had be displeased to start with.
My watch arrived with box and papers as specified, this watch is genuine, and comes with all the proper paperwork. I was able to get this watch over $1000 under MSRP thanks to this website, and with the extra money I can put it towards a car.
I was very happy with the service I received from Chrono 25, when I was having a bit of trouble with the seller they were very quick to contact the seller and sort it out. Well done them.
I recently made a purchase via Chrono24. I felt comfortable that the seller was genuine, that the watch was as described and that my money and purchase were in safe hands. Super easy transaction, no concerns or problems. A really great service. Thank you.
I have bought half a dozen watches through this site now and like the selection, ease of use and customer support.
Their app has improved a lot and the watch buyer gets additional features like price tracking of their watch collection etc. Which add value and enhances the customer experience.
Undoubtedly along with their vast choice they are leaders.
The only current opportunity for them to improve is their transaction/payments element. I am not a fan. Like the escrow piece but...
They need to provide more choice and end user transparency and flexibility for customers to make payments. What I mean by that is they set their own exchange rates which amounts to a massive hidden customer charge on a transaction without advertising it. Customer should have ability to select the best deal and then use their chosen credit card exchange rate as opposed to forced Chrono24 exchange rate. I have given up a bunch of my savings from the deals to Chrono24 due to this and I vote this thumbs down.
But from a security standpoint they provide the escrow service which is appreciated and builds trust in their platform. I haven't used the need for filing an escrow complaint yet so can't comment on that piece.
Overall - If you find a good deal then go right ahead!
I paid by bank transfer and it took weeks for Chrono24 to acknowledge this, having first cancelled the order. So don"t pay this way because otherwise this should be a good website.
I bought an Omega from a trusted seller on this platform. The delivery was fast and the watch corresponded to the description.
But when I asked for the invoice, the seller refused it on the flimsy grounds that he was just a private seller. This, although he runs a shop and offers over a dozen other watches on this platform.
The support simply did not respond to my complaints. Not even when the seller cancelled the trial afterwards and cheated Chrono24 out of his commission.
I can only advise against buying high-priced watches on this platform.
Dear Andreas,
Thank you for your order and feedback. Through our platform, we are only able to generate invoices sold through Trusted Checkout which takes the form of a Trusted Checkout Certificate. In the case of transactions sold by private sellers, we can provide a Transaction Overview, breaking down the watch and transaction details. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team
Perhaps it was the amazing seller that made the experience, but things went as or more smoothly than I could have anticipated in my first ever experience on chrono24.
I bought a classic pilot watch on Chrono24. It was my first purchase from an online dealer. I used their escrow service and the dealer gets paid after you receive the watch. Worked all fine, would recommend!
Bought a watch in January, 2019. Package arrived
But watch was not inside. Fortunately I realised box was too light to contain watch and opened in presence of delivery driver. Reported to Chrono24.
Customer services have been rude and unhelpful.
Do not answer questions. I also reported to DHL
Who have done nothing. DHL IN Germany say I did not report loss to DHL locally despite me supplying
Two emails from them incl. Incident ref. Number.
Chrono24 told me I had to resolve with seller and could no longer help. Chrono24 still have my money and DHL will not resolve issue.
Do not use this company and beware of delivery
Companies.
Dear George,
Thank you for your order and feedback. We regret to hear the issues you had with the shipping of your order. Aside from providing tracking information, Chrono24 is not involved in any part of the shipping process. In your situation, the seller and DHL were the appropriate parties to communicate with in reference to a claim. Feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team
I purchased a Hublot Ferrary watch from Chrono24 with warranty and after a few months, the Ferrary sign (Horse) got out of it 's place and watch is not working because of that. I took it to Hublot store in Rodeo Dr (Beverly Hills) and they checked it with serial number and told me that warranty never been activated by seller. I contacted Chrono24 and told them the story and they said that Chrono24 got this watch from Watch My Diamonds and made me to call them and deal with them and after a few days back and forth with them, now Watch My Diamonds asking me to deal with Chrono24. Still it's not solved and I can't use my watch and they say I have warranty but when I ask to send me the proof so I can ask Hublot to fix it, then they don't answer. Be careful this is a scam company.
FRAUD ALERT!
For any purchases in the US territory, these people ask you to transfer US Dollars to an account in Luxembourg, ING (worst bank in Europe), then the money gets automatically converted into Euros and if the currency fluctuates from within the space of time the money gets to arrive to Europe, you get asked for the difference. Then if you ask for a refund, you get charged an extra fee. Basically, this is how Chrono24 make their money, HIDDEN FEES.
Today I lost $600 with Chrono24.
I am in California, merchant is in NY, Chrono24 representatives are in the US, however I had to send the payment to their bank in Luxembourg? And charging unexpected hidden fees? Is this legal?
Definitely filing a legal complain through my lawyer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your order and feedback. Funds are held safely in the escrow account until the watch is properly delivered. In the case of the watch being held by customs, we are able to refund a buy once the watch is returned back to the seller. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team