Citi

I discovered over a $3000. 00 fraudulent purchase on my card. I notified Citi of the fraud and disputed it. Citi claimed to have sent a "letter" to me asking for more information. Within 7 days from the date of the supposed letter they claim to have sent, they denied my claim stating that I did not respond to them within the 7 days allowed. They never attempted to contact me via phone, email or text and the "letter" they claim to have mailed was never received. I consider this almost criminal on their part. Zero fraud protection for their customers!

If you have a Costco Visa and also have VPN on your computer, you will have trouble logging in. You will keep getting the message that your login name or password are incorrect. This is due to your VPN. Citi Bank does not care about your security. They will not let you login with VPN. So, you have to disable your VPN to login to your Costco Visa account with Citi Bank. I have called to complain about this but obviously they don't care. I am getting ready to get rid of my Costco Card because of this. These days you need all the protection you can get on the internet. One of the best ways to do this is to use a VPN service. You can try calling Citi Bank and complain about this. The best action to take in this case is get rid of the card. Security is number one when it comes to money.

Citibank sent a letter to confirm my company info. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know its not spam. Without a reply they canceled my card (7 cards as its a business account). Never told me they were canceling. When it canceled all the 'thankyou' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi.

In February 2021, Motel 6 quoted a seven day rate as $475.85 but the credit card was charged $833.69. Have tried CitiCard credit card to remove the fraud, as their website promises, but they have not. Instead, in the last sixteen months, they have removed then reapplied the fraud, told me twice on the phone (incorrectly) that the fraud had been removed, denied my request to speak with a supervisor, argued with me because I used the word "fraud" to describe the fraud, Investigated a different, valid, charge and said I waited too long to complain because I did not fill out forms they did not send.

The "clever" money mongers at Citi have made awards more difficult than before and put into a process where you actually LOSE money (awards) when you try and collect. Very underhanded and messy changes. Stay away from Citi.

Terrible customer service. Called to close my account; was on the phone 5 hours & had to call back today. People don't know their jobs or their company. I was told I would be transferred and they sent me to Loans; they then sent me to Debit Cards. Can't understand first line employees and they have poor headsets so very hard to hear/get what they say. To get my money they said would be 10-15 BUSINESS DAYS plus mail time... a month TO GET MY MONEY! Finally they said I could do a wire transfer but I would have to pay for it.

I went to the Macy's website and tried to purchase a men's diamond ring. It was not available in store so I tried to order it online. An offer of 20% off my purchase by opening a Macy's card popped up. I have an 820 credit score so I figured why not. I did the application and got a message to call them with additional information. I did, and had to deal with Citibank, big mistake. I've dealt with Citibank before. They are the most incompetent organization I have ever dealt with. You have to speak with foreigners in other countries. You can't understand them and they don't know what they are doing. Big companies like Macy's cut costs by outsourcing jobs that should be going to Americans and instead pay people in other countries, pitiful. They asked some basic questions and said I was approved. Then the chaos started. I tried placing my order for the diamond ring and kept being switched back and forth between credit and the online purchasing departments with long holding periods each time. Every time I was switched I spoke with a different person who gave me a different story. I finally got so frustrated I just told them to cancel/close the charge account. The next day I received an email from a credit monitoring site that reported my score dropped because of the Macy's inquiry. The whole thing was a nightmare. This was my second and last horrible shopping attempt with Macy's, never again. My advice, ban/boycott Macy's and Citibank and save yourself a ton of headaches.

Citi Mastercard team helped me resolve an issue with E-Dreams, supposedly a legit company, I purchased 2 airline tickets from but wouldn't refund my money.
Citi credit card contacted e-dreams on my behalf and refunded my money after I spent hours on the phone with e-dreams with no luck
Thank you Citi Mastercard!