Arrived very quickly with no issues. Seamless process.
Very fast and efficiently received my contacts. Thank you
As a first time user on Clearly - it was fast, easy and reliable.
It was a good first experience in buying glasses online.
We're so happy to hear that your first experience with us was great! Thank you so much for choosing us for your first online shopping experience for glasses! Please don't hesitate to let us know if there is anything more we could do to make this a 5 star experience! Your feedback is so important to us! Thank you so much! - Team Clearly
I enjoy the small bag of gummy bear treats that are included with every delivery.
Hi Angie, thank you for your review and feedback! We're glad to hear that you're enjoying the little treat sent with your order. It's our way of showing our appreciation for our wonderful customers, so we're glad to hear this! We look forward to 'seeing' you again real soon! - Team Clearly
Arrives quickly, competitive pricing. I always buy my contacts from clearly.ca.
Hi Natalie, thank you for your review, and your continued support for our company! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Decent Quality at a fair price along with prompt service.
Thank you for your review Raymond. We truly appreciate it, and we're excited to hear that you're enjoying the new eyeglasses you received from us! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Always get my orders fast, and there's never a problem
Glasses showed up promptly and have been on my face ever since.
Hi John, thanks so much for your review! We're so glad to hear you're enjoying your new glasses, and we hope to 'see' you again soon! -Team Clearly
Prompt delivery of the correct product. Easier than going to my optometrist.
The contacts I order are great and even arrived early!
Hi Janice, thank you for your review! We appreciate the feedback, and we're glad to hear you're pleased with your contact lenses! We hope to 'see' you again soon! -Team Clearly
The glasses were wonderful! They fit perfectly! Excellent service! I am very impressed!
Hi Josyanne, thanks so much for your review! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
My glasses made me dizzy and I am unable to wear them.
Thank you so much for taking the time to leave us a review, Cathy! We're truly sorry to hear that you had such a bad experience with your glasses and would love to help! Please don't hesitate to contact us back directly or contact our customer service at 1-866-414-2326 or via chat through our website. We don't want to leave you with a pair that you can't wear and will be happy to provide further support on this! - Team Clearly
Very fast, and excellent online purchasing experience.
Instructions were easy to follow for measurements.
Hi Tony, thanks so much for your review! We really appreciate the feedback. We look forward to 'seeing' you again soon! -Team Clearly
Great price and my lenses arrived in less than a week. Thank you Clearly!
Received my order a day early! Great experience ordering from Clearly.
Great service very fast delivery would highly recommend clearly contacts
So far my son loves his new glasses. Look forward to dealing with you more in the coming years!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Fast, efficient and safe is what we aim for! Thanks so much for the great review and feedback Kelsey! We appreciate it! - Team Clearly