business logo of Clinique

CliniqueReviews 258

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clinique?
grey star
grey star
grey star
grey star
grey star

Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Priscilla O.
Unfollow Priscilla O.
Share Review
Report Review

The face cream is great
January 18, 2021

This cosmetics is very good for the skin. After just 2 weeks of using clinique face cream I could feel that my skin became much softer.

Date of experience: May 23, 2016
Czechia
2 reviews
3 helpful votes
Follow Nataly C.
Unfollow Nataly C.
Share Review
Report Review

Great Products
May 20, 2016

I've been using product for quite a long time and appreciate much.
Affordable prices and top-notch quality

Date of experience: May 20, 2016
Florida
2 reviews
7 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Been using clinique products for years, always satisfied. Great value reasonably priced!

Date of experience: March 23, 2016
GB
11 reviews
43 helpful votes
Follow Carol m.
Unfollow Carol m.
Share Review
Report Review

Good for others
March 11, 2016

Not my favourite products however I try them either dry my skin more or foundation not blending may be down to the sale advisor I don't know I've tried them 3 times as they work well for my friends but not for me.

Date of experience: March 10, 2016
Philippines
41 reviews
35 helpful votes
Follow Brianne W.
Unfollow Brianne W.
Share Review
Report Review

Got it on time
December 25, 2015

Ordered a set of makeup and got it on time.The service has a good manner to offer a good products too. I recommend this.

Date of experience: December 25, 2015
Alabama
7 reviews
21 helpful votes
Follow Lilly D.
Unfollow Lilly D.
Share Review
Report Review

I have been using Clinque products for several years and I have always loved their make-up. I use a Superpowder Double Face Make-up (powder foundation) by their brand daily, and their eyeshadow duos are my go-to's. The foundation has great coverage and the eyeshadow has a beautiful pigment (with many natural/neutral/subtle looking options that I love). I have also used their Super Primer face primer. It is really effective, helping my make-up last through the day. I often use it for parties, because it does not wear off through pictures, dinner, the sweaty dance, and after party.

Their products aren't overly expensive, but they are a little pricy for a soon-to-be college student; however, they are worth the extra-money for better quality. This make-up also lasts a very long time (I still have eye shadows from 2+ years ago-- maybe not super hygienic, but I digress), which also makes it worth the investment. They have really nice people on their staff too.

Date of experience: December 7, 2015
France
20 reviews
14 helpful votes
Follow Francine M.
Unfollow Francine M.
Share Review
Report Review

Average
November 30, 2015

I got an impression that this brand is over-praised. Too many excitement about average products. I have a good face powder that I love, but care products are doing nothing. So I wouldn't say it's a miracle brand.

Date of experience: November 30, 2015
Philippines
34 reviews
22 helpful votes
Follow teri p.
Unfollow teri p.
Share Review
Report Review

Cool service
October 24, 2015

Bought a makeup and lipstick last week and the service is fast and accurate. Cool!

Date of experience: October 24, 2015
Missouri
2 reviews
0 helpful votes
Follow sheila j.
Unfollow sheila j.
Share Review
Report Review

Great produts
August 28, 2015

I have been using the produts 20 years + and they. Are great skin and makeup produts and they are always helpfull and work with me and my husband also uses their lotions and they have made a great difference on his skin.

Date of experience: August 28, 2015
New Mexico
7 reviews
6 helpful votes
Follow Kimberly M.
Unfollow Kimberly M.
Share Review
Report Review

I have never had a reason to return any of the products I have bought from Clinique, therefore, I can not give an unbiased answer here.

Date of experience: August 2, 2015
South Carolina
4 reviews
16 helpful votes
Follow Katie G.
Unfollow Katie G.
Share Review
Report Review

Too much hype
June 28, 2015

I don't think that Clinique really lives up to all the hype. I have porcelain skin, and none of their foundation is light enough for my skin, and if I wear it it turns me orange. I bought some mascara, and it was okay. Not very impressed. They do have some very pretty lipstick colors though.

Date of experience: June 28, 2015
Texas
5 reviews
3 helpful votes
Follow Patsy H.
Unfollow Patsy H.
Share Review
Report Review

Good company
May 28, 2015

I order all my Clinique products from their web site. The delivery is fast and order is always accurate. Will continue to order from them, never had a bad experience.

Date of experience: May 28, 2015
Texas
4 reviews
2 helpful votes
Follow Patsy H.
Unfollow Patsy H.
Share Review
Report Review

Good products
May 25, 2015

Love Clinique products. Always a good shopping experience and fast shipping.

Date of experience: May 25, 2015
GB
2 reviews
3 helpful votes
Follow Kayleigh G.
Unfollow Kayleigh G.
Share Review
Report Review

Great way to clean you face and helps keep those clogged pores open and clear. I think you can use it with any soap too, you do not need to use it with the one it comes with

Date of experience: May 25, 2015
Colorado
4 reviews
4 helpful votes
Follow Penny L.
Unfollow Penny L.
Share Review
Report Review

I love Clinique!
January 9, 2015

I love Clinique! It's so easy to buy on the website and you don't have to go a department store!

Date of experience: January 9, 2015
India
5 reviews
2 helpful votes
Follow Connie W.
Unfollow Connie W.
Share Review
Report Review

I am really thankful to this product. It solves all my skin problems, and I used this product for a lot of years. I can feel change in first few months. I was totally impressed with this product. I have no side effects by using this. I love this

Date of experience: December 9, 2014
India
5 reviews
2 helpful votes
Follow Lauren H.
Unfollow Lauren H.
Share Review
Report Review

I am really grateful to Clinique products. Clinique products help me to solve my skin problems. My skin was oily and has acne problems. By using this, it is solved. I love this very much and I am still using this.

Date of experience: October 23, 2014
India
5 reviews
1 helpful vote
Follow brittney c.
Unfollow brittney c.
Share Review
Report Review

I have job and I am always travelling from my home to office by bus. My skin is oily type and again and again coming the pimples so I am very dull and tensed about my skin. At that time I heard about the clinique.com products. I used some products from this site and gradually reduced my pimples and acne scars. This site providing good products.

Date of experience: October 21, 2014
India
5 reviews
35 helpful votes
Follow Eric L.
Unfollow Eric L.
Share Review
Report Review

I used Clinique products several years. It is the best products suitable for my skin. It solves my several skin problems. Actually I have oily skin and I was very much upset with my skin. But Clinique is really helpful. I like it.

Date of experience: October 16, 2014
India
5 reviews
10 helpful votes
Follow miguel m.
Unfollow miguel m.
Share Review
Report Review

I got a few small samples when I went in to refill my Clinique make-up d so I determined to try it. I LOVE IT! Within a few days I started to see my darker spots begin to lighten. This is so far better to the dark spot alteration cream that I tried a few years ago. I can't wait to get the usual size so I can use it regularly.

Date of experience: October 7, 2014