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Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.
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When my skin was sullen and moody, clinique was the best solution for tampering the body, i bought the first and twice my skin become better than ordinary
I love this brand and my true love is the Exfoliating Facial Lotion! Does not dry out, eliminates imperfections, use on the T-zone
Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.
Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.
My sister got me Clinique perfectly happy for my birthday I sprayed it on me and started coughing and gagging smells like a dead dog I only wear a beautiful she is a full-blown pothead so I can understand why she got me this
Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it.
The product I received was of outstanding quality, and I can confidently recommend this site to others.
Please do not get carried by the name. The worst product on skin. Do not even buy their sale products
Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress
Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin.
Bought Clinique from vendors for over twenty years. First time purchase from Clinique, awful experience!
Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack.
Clinique Moisture Surge 100H Auto-Replenishing Hydrator has been an absolute game-changer for my skincare routine. As a girl who values hydration and nourishment, this product has exceeded my expectations. The lightweight gel texture feels incredibly refreshing on my skin and absorbs quickly, leaving no greasy residue behind.
Since incorporating this hydrator into my daily regimen, my skin feels plump, smooth, and radiant throughout the day. The 100-hour auto-replenishing technology ensures that my skin stays hydrated even in harsh weather conditions or during long hours of wearing makeup.
I appreciate that Clinique formulates their products without any harsh ingredients, making it suitable for my sensitive skin. The fragrance-free formula is a bonus, as it doesn't irritate or overpower my senses.
The packaging is sleek and practical, with a convenient pump dispenser that allows for controlled and hygienic application. It's travel-friendly too, ensuring my skin stays moisturized wherever I go.
I also have to commend the excellent customer service I received when purchasing this product from the official Clinique website. The ordering process was smooth, and the delivery was prompt and well-packaged.
Overall, Clinique Moisture Surge 100H Auto-Replenishing Hydrator has become an essential part of my skincare routine. It delivers long-lasting hydration, leaves my skin feeling refreshed, and gives me the confidence to embrace a healthy, glowing complexion. I highly recommend it to anyone seeking a reliable and effective hydrating solution.
I just thought you should know that my daughter loves your makeup but a hurassor is using the makeup to hurass American celebrities that is in Jail and is a Pedifile named Tracy Steele! She is a Little recording Artist and model with Jeremiahs Roses, I am her mother that dows NOT like being hurassed by this Pedifile using your makeup line! That my daughter so loves! Elizabeth Ferrera of Jeremiahs Roses ordained Recording Artist
I am using clinique products from almost 3 years from now and I guess I have every product of clinique and I like to stock up with clinique products all the time I don't know why I am always excited about getting cliniques, being a genius member I get good offers on the site, just luv using clinique.
The Clinique high impact lash amplifying serum is extremely expensive and it doesn't appear to do anything. I've used it for a month now and my lashes look the same.
My whole skincare routine contains products from Clinique. I never had a problem - a matter of fact, my skin is better than ever, I am thankful for that!
I was searching for a skin health management line a long time back and I went over Clinique. I am so happy I did. Their items make my skin look splendid, clear, energetic, every one of the superb things you need for your face.
The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account.
The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What?
The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding?
What an awful customer experience on this planet! Be prepared when you try to use their customer services.
I've used Clinique products for over 30 years. A few months ago, my dermatologist diagnosed eczema (thanks to my allergies) and fungal acne (it wasn't bad at all) on my face. I immediately stopped using my Clinique products and started the treatment I was given. I have never been so frustrated in my life! I reacted to every topical medication that was prescribed! My conditioned worsened! My entire face was covered in fungal acne and the eczema had flared up. My face was very painful to touch. I got so frustrated after several visits to the dermatologist I decided to research on products that would heal my face. Products with salicylic acid and ketoconazole were the answer! I checked for these ingredients on my old and faithful Clinique Acne Solutions Face Wash and my Clarifying Lotion 3 and viola! Both contain salicylic acid. I visit my doctor and he prescribes Nizoral. I've used these products for just 4 days! I can't believe the results so far! My fungal acne is disappearing and my face has calmed down. This combo treatment is working! I'm supposed to go back to my doctor in 2 weeks. I'm very certain my face would have healed by then.
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