business logo of Clinique

CliniqueReviews 258

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clinique?
grey star
grey star
grey star
grey star
grey star

Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

We monitor reviews for authenticity

Nigeria
2 reviews
0 helpful votes
Follow Burlington N.
Unfollow Burlington N.
Share Review
Report Review

When my skin was sullen and moody, clinique was the best solution for tampering the body, i bought the first and twice my skin become better than ordinary

Date of experience: April 21, 2024
Armenia
7 reviews
0 helpful votes
Follow Denis S.
Unfollow Denis S.
Share Review
Report Review

There is an effect
April 19, 2024

I love this brand and my true love is the Exfoliating Facial Lotion! Does not dry out, eliminates imperfections, use on the T-zone

Date of experience: April 18, 2024
Michigan
2 reviews
1 helpful vote
Follow L D.
Unfollow L D.
Share Review
Report Review

Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Date of experience: February 5, 2024
Bangladesh
1 review
0 helpful votes
Follow md rafiul i.
Unfollow md rafiul i.
Share Review
Report Review

Very nice
January 10, 2024

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Date of experience: January 10, 2024
North Carolina
2 reviews
1 helpful vote
Follow Marilyn B.
Unfollow Marilyn B.
Share Review
Report Review

My sister got me Clinique perfectly happy for my birthday I sprayed it on me and started coughing and gagging smells like a dead dog I only wear a beautiful she is a full-blown pothead so I can understand why she got me this

Date of experience: November 23, 2023
South Africa
1 review
1 helpful vote
Follow A M.
Unfollow A M.
Share Review
Report Review

Poor poor poor service
November 23, 2023

Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it.

Date of experience: November 23, 2023
Romania
2 reviews
0 helpful votes
Follow Merilyn B.
Unfollow Merilyn B.
Share Review
Report Review

The product I received was of outstanding quality, and I can confidently recommend this site to others.

Date of experience: November 8, 2023
India
1 review
0 helpful votes
Follow EMILIA M.
Unfollow EMILIA M.
Share Review
Report Review

Expensive and not worth
September 12, 2023

Please do not get carried by the name. The worst product on skin. Do not even buy their sale products

Date of experience: September 12, 2023
Bangladesh
2 reviews
0 helpful votes
Follow Rocky C.
Unfollow Rocky C.
Share Review
Report Review

Amazing
September 12, 2023

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

Date of experience: September 11, 2023
South Africa
1 review
2 helpful votes
Follow Audrey F.
Unfollow Audrey F.
Share Review
Report Review

Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin.

Date of experience: August 26, 2023
Michigan
1 review
0 helpful votes
Follow Kimberly g.
Unfollow Kimberly g.
Share Review
Report Review

Bought Clinique from vendors for over twenty years. First time purchase from Clinique, awful experience!

Date of experience: June 22, 2023
Colorado
11 reviews
60 helpful votes
Follow Amy H.
Unfollow Amy H.
Share Review
Report Review

Lovely experience
May 31, 2023

Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack.

Date of experience: May 31, 2023
Texas
4 reviews
2 helpful votes
Follow Marcia B.
Unfollow Marcia B.
Share Review
Report Review

Clinique Moisture Surge 100H Auto-Replenishing Hydrator has been an absolute game-changer for my skincare routine. As a girl who values hydration and nourishment, this product has exceeded my expectations. The lightweight gel texture feels incredibly refreshing on my skin and absorbs quickly, leaving no greasy residue behind.

Since incorporating this hydrator into my daily regimen, my skin feels plump, smooth, and radiant throughout the day. The 100-hour auto-replenishing technology ensures that my skin stays hydrated even in harsh weather conditions or during long hours of wearing makeup.

I appreciate that Clinique formulates their products without any harsh ingredients, making it suitable for my sensitive skin. The fragrance-free formula is a bonus, as it doesn't irritate or overpower my senses.

The packaging is sleek and practical, with a convenient pump dispenser that allows for controlled and hygienic application. It's travel-friendly too, ensuring my skin stays moisturized wherever I go.

I also have to commend the excellent customer service I received when purchasing this product from the official Clinique website. The ordering process was smooth, and the delivery was prompt and well-packaged.

Overall, Clinique Moisture Surge 100H Auto-Replenishing Hydrator has become an essential part of my skincare routine. It delivers long-lasting hydration, leaves my skin feeling refreshed, and gives me the confidence to embrace a healthy, glowing complexion. I highly recommend it to anyone seeking a reliable and effective hydrating solution.

Date of experience: May 17, 2023
Texas
1 review
1 helpful vote
Follow Elizabeth F.
Unfollow Elizabeth F.
Share Review
Report Review

I just thought you should know that my daughter loves your makeup but a hurassor is using the makeup to hurass American celebrities that is in Jail and is a Pedifile named Tracy Steele! She is a Little recording Artist and model with Jeremiahs Roses, I am her mother that dows NOT like being hurassed by this Pedifile using your makeup line! That my daughter so loves! Elizabeth Ferrera of Jeremiahs Roses ordained Recording Artist

Date of experience: May 7, 2023
Canada
1 review
0 helpful votes
Follow indu B.
Unfollow indu B.
Share Review
Report Review

Highly recommended
March 15, 2023

I am using clinique products from almost 3 years from now and I guess I have every product of clinique and I like to stock up with clinique products all the time I don't know why I am always excited about getting cliniques, being a genius member I get good offers on the site, just luv using clinique.

Date of experience: March 14, 2023
Florida
1 review
0 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

Waste of money
February 9, 2023

The Clinique high impact lash amplifying serum is extremely expensive and it doesn't appear to do anything. I've used it for a month now and my lashes look the same.

Date of experience: February 9, 2023
Texas
1 review
0 helpful votes
Follow Shayna M.
Unfollow Shayna M.
Share Review
Report Review

Best skin condition
December 8, 2022

My whole skincare routine contains products from Clinique. I never had a problem - a matter of fact, my skin is better than ever, I am thankful for that!

Date of experience: December 7, 2022
District of Columbia
10 reviews
2 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Great product
December 6, 2022

I was searching for a skin health management line a long time back and I went over Clinique. I am so happy I did. Their items make my skin look splendid, clear, energetic, every one of the superb things you need for your face.

Date of experience: December 6, 2022
Pennsylvania
1 review
0 helpful votes
Follow Fred W.
Unfollow Fred W.
Share Review
Report Review

The worst customer service I have ever seen
November 26, 2022

The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account.
The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What?
The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding?
What an awful customer experience on this planet! Be prepared when you try to use their customer services.

Date of experience: November 26, 2022
Ghana
1 review
0 helpful votes
Follow Mina M.
Unfollow Mina M.
Share Review
Report Review

I've used Clinique products for over 30 years. A few months ago, my dermatologist diagnosed eczema (thanks to my allergies) and fungal acne (it wasn't bad at all) on my face. I immediately stopped using my Clinique products and started the treatment I was given. I have never been so frustrated in my life! I reacted to every topical medication that was prescribed! My conditioned worsened! My entire face was covered in fungal acne and the eczema had flared up. My face was very painful to touch. I got so frustrated after several visits to the dermatologist I decided to research on products that would heal my face. Products with salicylic acid and ketoconazole were the answer! I checked for these ingredients on my old and faithful Clinique Acne Solutions Face Wash and my Clarifying Lotion 3 and viola! Both contain salicylic acid. I visit my doctor and he prescribes Nizoral. I've used these products for just 4 days! I can't believe the results so far! My fungal acne is disappearing and my face has calmed down. This combo treatment is working! I'm supposed to go back to my doctor in 2 weeks. I'm very certain my face would have healed by then.

Date of experience: October 20, 2022