ComcastReviews 625

Comcast has the worst customer support I've ever experienced by far. Their product barely works at best. Last month our service dropped an average of over 50 times per day according to them. We decided to switch from business to residential and they promised us it would be immediate. 2 days max, but almost certainly the same day, we were told. Well they cut us off, and had no intention of sending anyone. We called and they "knew nothing about it." The earliest appointment they'll give us is 7 days away. We made it very clear we HAD to have Internet back by the 15th because it's my sons birthday. Not only did they make the mistake, they just simply don't care. That's on top of the fact that they refuse to properly run and ground our service. We have had 5+ modems burst into flames because of lightning strikes. The best I could finally get is one of their workers snuck and gave me a grounding rod to put in by myself because he isn't allowed. They told me the service needs to be completely rerun. It should be grounded to our main power box. The first guy said they'd do it "at the beginning of next week" (it was a friday) then never came back. The next tech gave every excuse why the service is just fine and is grounded properly. That clearly explains the blue ball of fire that comes out of the modem before it melts, when lightning strikes nearby. That's right. If I don't want my house to be burned down by their product, I have to do it myself. If we had any other option I'd never give them another penny, and I'd tell the world how terrible they are. Unfortunately they are the only ISP available here. (Rural northern virginia) if you have a choice, please save yourself the hassle, and danger to your family, and use the other guy.

For over six months my connectivity had been getting progressively more unreliable. Finally I agreed to try switching to a new modem. It didn't work and the connectivity issues were continuing to worsen. After a small, maybe $20 refund for all my trouble, they said they'd send someone out within 2 weeks. Three weeks later - nothing. So I call again - all the while constantly restarting my modem and not being able to have Zoom meetings or complete anything online unless I used my cell phone as a hotspot. The next appointment time came and went and no one showed. They told me it had been cancelled. So they scheduled a new one. They sent the wrong team - my line cannot be buried - so the lead guy said he'd report it and have them set up a new appointment. Weeks passed and nothing. So I called again. Finally they sent a guy out. It took him all of 10 minutes to adjust the bandwidth outside. I demand a credit. They offered a laughable $40. I demand a month discount ($100). The next bill I see has no discount AND they charged me for the tech visit! He never came in my house!

I was supposed to get an email about the adjustment within 48 hours and it is now the end of day 3 - no word.

Comcast is THE WORST ISP on the planet!

You don't need to read a review to know what a total piece of garbage this company is, everybody in America already knows it.

Do not do business with this company unless you I have no other service providers in your area.

If you have any doubt, go ahead, you'll definitely remember reading this review this the first time you have to call Comcast for anything. You will be trying to call the phone company that refuses to answer its own phone.

Please ignore the single star rating, this site does not accept zeros.

Comcast is worst company and I would never do business with them again! I never write reviews but felt the need to let anyone thinking about cable and internet provider to stay away! Customer service is all subcontracted out to another country and everything is read from prompts! Five days and 8 hours on phone and still frustrated! STAY AWAY!

I called to update my address due to my recent move and I went through the entire process of changing my address with multiple people involved and asking me the same thing over and over, and in the end, after hours of calling, they still sent my final bill to my old address. Like how do you manage to do that? I also witnessed a brutal conversation between two employees who handed me over and seems to be on different pages about the situation, it was extremely unprofessional. One of them stated I had no Xfinity mobile line open even though I was calling from the phone number connected to Xfinity mobile. It was a complete disaster. They just keep handing you off from one person to another and take forever to fix any issues. Horrible

I would of giving 0 tars but is not possible. They are thieves. Comcast charged for a month that service wasn't used. I requested service to be discontinue on may 6,2021 and switched providers but they still charge me for the month of May even thought I didn't use their service. Last year my business was closed and they charged me for 6 months during 2020 pandemic closure. I called and ask for some credit since i dint use the services but all they said was sorry you have a contract and must pay. Today i was told if you were not using the service why didn't you call to cancel it then. I don't recommend Comcast to anyone and if you are canceling make sure you do so 30 days prior to switching or they will charge you.

The internet is slow 3 months with them and I was try to make appointment and 3 days after want the company make apoitmant 3 days after of my problem with the modem. In just 1 day AT&T can put internet in my home is xfinity an honest company? I dont think so. Really bad Company still money.

I have previously described dealings with this company. The last dealings involved Xfinity mobile. When I decided to cease business with this company I tried to get transfer codes from them for many hours. This would have allowed me to keep the same number with my new carrier. At that time I thought that the company was just being awkward because I was leaving. Time has revealed that their reason was far more sinister. When transfer codes are given and used it automatically stops the billing from the previous carrier.
On June 2nd 2021 I contracted mobile services with AT&T, this requiring a new number since Xfinity would not provide transfer codes. At 3pm on that day I closed my A/C with Xfinity mobile.
I prepaid services with Xfinity - the next payment would have been due on June 18th. Since I closed the A/C on June 2nd I was due a refund for the unused 16 days. This did not happen but what did happen was Xfinity continued to bill me for monthly charges for the months of July, August and Sept. (Nearly $50 / month). I have of course disputed those charges.
As for the refund of pre-paid unused days, I will use Fairshake to claim against them. The minimum charge for a successful claim using Fairshake is $20 so I will not gain much but, with admin expenses by Comcast, it will cost them far more than the $24 refund.
It is my hope that Comcast will follow the Dinosaurs into extinction. The world will be a better place.

First time in my life to make a review. One of the customer service representative told me to stop and talk to him and told me I am did behaving. And when he ended the call he told me Good bye Babe. Is this the good manner from customer service employees? Especially I am calling inside United States of America. Do not believe ie

I work remote. My internet service has been interrupted more times than I can count for "scheduled maintenance" that no one is told about. I have had to reschedule meetings and have dropped in the middle of presentations. Given the state of world today, there are more individuals working remote than ever before as well as children who are studying online. Comcast/Xfinity needs to put more thought into how this effects their customer's day to day life. Current state, I haven't been able to work in two days. The internet will be back on "by 1:58 PM", but I cannot get anyone on the line to speak to. I also work east coast hours and my day ends at 3 PM. This is the epitome of poor customer service. If I was given a heads up, I could at least go to a coffee shop or some other establishment with Wifi. Even then, if I was in the high risk covid category that may not even be an option.

Don't switch!
They tell you it's unlimited then you get a bill of 765.00
It's not cheaper!
Verizon may be higher but you can trust them!

The app wont doesn't see the connected devices, so parental controls for internet wont work. When you call customer service you're stuck in an automated system that absolutely will not allow you to speak with customer service. Your time is not valuable and the system cannot help you. When you finally make it to a live body, 45 minutes later, your speaking with some chick in Bangladesh who isn't at all interested in your problem, cannot help you with it, but tries very hard to sell you mobile phone service.

This has to be the worst company I have ever worked with! Been having internet issues for over a year now and they finally found out it was related to a bad power cable outside the house. I have been trying to get refunds for bad service but they said they can only give $20 refund because they are unable to adjust discounts past 90 days! WTF! And It's almost impossible to get a live agent on the phone! This is fraud!

Comcast has the worst service that I've ever experienced. I was driving today and almost had an accident because the automated system kept asking for me to press prompts instead of directly allowing me to press a button to request a live agent-or use speech to request a live agent. I called back 4 times and ended up in the wrong place each time. I also spoke with 2 agents today that were both incompetent and clueless about where I needed to be transferred through to address a billing concern.

They started service(and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requsting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen(a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.
Bottom line, it should not take 6 months of repeated calls to speak with a supervisor. And the supervisor should be willing to help. Not tell me it's not her fault every employee I have talked to lied, then hang up on me because I asked for her supervisor.
Xfinity/Comcast has the WORST customer service(if that's what you call that)team and they need some serious training on customer service immediately!
Needless to say, I switched my provider. The $4 more I pay every month is well worth it knowing I will NEVER have to deal with a comcast employee ever again.
Get it together Xfinity/Comcast... you guys SUCK!

Cable is always out, internet is spotty... ive called and been hung up on more times then I can count. I was told I have to pay my bill before I can dispute any issues. Pay for a not working service?. Then i was told by a tech that my cable was being reset because he saw all the issues we were having (cable and internet)... online rep told me he had to run a check on my line, it required a reset of my cable... he then told me to hold. And hung up. My cable never reset... i called back and the automated system said to call back tomorrow... They were closed!?!?! Im done with Comcast! But i cant even cancel.