• Cotosen

Cotosen

Write a Review

Overview

Cotosen has a rating of 2.6 stars from 935 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotosen most frequently mention customer service, poor quality, and wrong size problems. Cotosen ranks 26th among Men's Clothing sites.

  • Service
    380
  • Value
    370
  • Shipping
    359
  • Returns
    322
  • Quality
    352

This company does not typically respond to reviews

Positive reviews (last 12 months): 3%
Positive
2
Neutral
0
Negative
64
153
See all photos
How would you rate Cotosen?
Top Positive Review

“The Best!”

Nikolay K.
4/12/24

The Best! I've been using this store for several years. They have the best quality at the best price and outstanding customer service. Don't even bother to shop just go to [external reference] and order!

Top Critical Review

“Wrong items”

Eddie G.
8/21/24

I placed an order of 3 pairs of shorts. It took about 6 weeks, way too long. When I received them only 1 pair was correct. So I emailed off to find how would make this right. All they did the offer me discount to keep the incorrect ones. What the hell not what I ordered so why would I keep them at all. All they did was give me the run around. Finally after 10 emails they gave me a return address. And by the way I had to pay the return even though they messed up. It has been 2 weeks and I still have not received my refund. This is the worst customer service I have ever received. Buy American. $#*! this company.

Reviews (935)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97)
Thumbnail of user biro.szatmari.anita
1 review
0 helpful votes
  • Send Message
December 16th, 2023

One item I ordered (shoes) was delivered in a different color than ordered, the other item (pants) was twice the size of my size despite being measured according to the website information. Even for the incorrectly delivered shoes, in order to get a refund, I was expected to send them back to China at my own expense - that would have cost more than the shoes themselves. The other offer was a refund of 25% of the total value, which I accepted in the end Cotosen wrote 12 days ago, the money is on the way and will be with me in 72 hours. I've been waiting for it ever since.

Tip for consumers:
Very bad customer experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rakauskaitedzineta
1 review
0 helpful votes
  • Send Message
February 18th, 2024

DO NOT BUY
THIS IS THE WORST SITE TO USE! THEY DO NOT WANT TO GIVE A FULL EXCHANGE AND KEEP ON SAYING THAT I HAVE TO PAY RETURN DELIVERY MYSELF? WHEN THEIR QUALITY OF PRODUCTS ARE SO BAD? THE SIZES ARE WRONG, MATERIALS ARE DISGUSTING! THIS IS SO DISGUSTING TO SEE THAT ME AS A CUSTOMER HAD TO PAY OVER £100 BEFORE SEEING THE REVIEWS! PLEASE DON'T BUY FOR THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyd1584
1 review
4 helpful votes
  • Send Message
March 4th, 2022

Poor quality shirts that fit no where near their stated size. They quality control is horrible as well as customer service. I order 2 and received 1. They played stupid. Don't buy this Chinese made crap. Save your money

Products used:
None the shirts did not fit as advertised and material was thin, not made for cold weather

Service
Value
Shipping
Returns
Quality
Thumbnail of user gopinathp3
1 review
40 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I had ordered 4 items at $45-50 each around. After several follow ups made, finally all were received after 2.5 months of order but received with very very worst quality of materials and uneven sizes and colours. They are cheating customers like anything by showing fake samples at their websites. Further, no guarantee also for delivery of your orders even you will not get proper response for your calls / correspondences.

Products used:
Jacket & Pants

Thumbnail of user johnn2068
1 review
24 helpful votes
  • Send Message
March 12th, 2022

I didn't know you could photoshop a product - but you can! Cheap fleece. Anti-athletic shaping - i. E billowing bottoms applicable for those 50 lb overweight. Two months to deliver. This product exemplifies the cheapest of the cheap one gets from China. However, not all is lost. You can cut the pos up into sections and use it to insulate your pipes in the basement. Not even mice will find this desirable. I'd be ashamed to give this new shirt to goodwill. I have the 14 number shipping order. As a proof of purchase.

Tip for consumers:
Made in China

Products used:
fleece shirts

Value
Shipping
Quality
Thumbnail of user normandl23
1 review
13 helpful votes
  • Send Message
April 28th, 2022

Received a shirt from them 6 days ago. Poor quality. Zipper was badly stuck and button holes were sewed shut. Sent an inquiry as to how can I fix it or return it. They asked me to send pictures of the problems, which I did. They never answered me. I've since asked for an answer twice and I get completely ignored. The moral to this story is: I should have checked this site before ordering!
Update: Just got offer for $10 coupon to purchase another item from them. In other words, I guess they think should throw away the $37 shirt an buy another product from them at a $10 discount!.

Tip for consumers:
Don't buy! They have terrible reviews. I should have looked at reviews before I bought.

Products used:
Shirt. But not using. Zipper broken and button holes sewed shut.

Thumbnail of user rogerm1326
1 review
5 helpful votes
  • Send Message
July 3rd, 2023

Bought two pair of corduroy work trousers. When they came they looked like clown pants and the material was as thin as a t-shirt. Wasted about $90. They wanted me to send them back to China at my expense? Buy American!

Products used:
None. Very poor quality.

Thumbnail of user emoryk16
1 review
0 helpful votes
  • Send Message
January 11th, 2024

I by mistake was reviewing the the cost of shipping and when I went to the review order page it automatically sent the order. I immediately.sent an email telling them I did not want the item and to please cancel the order. They emailed me back within 20 minutes and said they could not cancel the order as it had already shipped. Three days later I received an email stating that my item had shipped.
I received the order and the item is not true to size and now the say that they do not have any shipping label to send and that I will have to make my own label and be responsible for all cost. They also offered a partial refund for the item which amount to about a third of what I paid for them.
The product I received is of very poor quality.
Please take care if ordering from this seller as they will do anything to scam you out of your money!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user burrl12
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Ordered a top but sized wrong. Went back 10 minutes later and they refused to change the size even tho they guarantee changes for 1st 24 hours after placing order. They refused. Arrived late. However, the product is attractive. Caveat Emptor

Tip for consumers:
Be careful. They are not the most courteous and trustworthy company. However, they have come back and are offering to refund if I pay for return postage. I have to give them credit for at least listening.

Products used:
sweater

Thumbnail of user jaimec143
2 reviews
0 helpful votes
  • Send Message
January 14th, 2024

I place 1 order in the beginning of Dec for my husband to wear to our wedding Jan 6th. My order sat in 1 place for over a week. Than in another place for a week. It showed up after I needed my order. So I had to buy something else for my husband to wear. So at this point I told them to cancel my order. I don't need it or want it anymore. Now I have received it and still does not need it or want it. Also the sweatshirt was cheaply made and does nit look like the pic. I want a refund and to send it back. The company will not return my emails anymore! Bas customer service and products.

Thumbnail of user paulc2777
2 reviews
7 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

The "t-shirts" look amazing but are not cotton they are a poly stretch material, image looks like crap, and sizes are Chinese size vs USA so that should tell you everything also missing 1 item. They try to make u keep what u got and pay a little more for exchange item. Box crushed also

Tip for consumers:
T-shirt not cotton, shoe sizes should be USA size not euro,

Products used:
Non
1 item never received
1 item too small
1 not usable material

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcos227
1 review
44 helpful votes
  • Send Message
February 25th, 2022

I wanted to show my patriotism and saw this ad. Ordered then realized it was made in China, I immediately tried to cancel with no return email or acknowledgment. Received my items 5 weeks later and it's a joke. Horrible quality and fake looking emblems. I would give to Goodwill but don't want anyone else looking like an idiot wearing this fake garbage. They will not get back to me. I will lose my $70 and leave it to learning a lesson.

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user bille535
1 review
35 helpful votes
  • Send Message
February 22nd, 2022

Don't even contemplate of ordering anything from them. Nothing they sell even remotely looks like what their website pics are showing. It took 2 months for the shipment to arrive and they sent me the wrong sizes. Materials are not even close to anything that I have ever seen. That was an expensive lesson for me. Also be aware of any positive reviews, they will try to make their own in order to counteract the negative one.

Service
Value
Shipping
Returns
Quality
Thumbnail of user diw22
1 review
8 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

Can't score below 1, but they are basically just a total rip-off. The merchandise is junk, nothing at all like on the website. Don't buy anything form them, it is not worth it. And, when you try to return they jerk you around. The worst possible experience.

Tip for consumers:
Don't buy from them, you will regret your purchase.

Products used:
The policy is full refund, but they don't honor it. They don't have return labels, they just give you an address to someone name Michelle. Totally bogus, junk rip-off. I have to fight for my refund, and spend a lot of time and money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joel.turner.esq
1 review
8 helpful votes
  • Send Message
August 26th, 2023
Verified purchase

Just from the look of the website, you can tell this is not a well run, reputable, or credible company based in the UK. Despite the red flags, I was reeled in by the price of a specific item I wanted. I knew it was too good to be true. They sent me a different item to the one advertised, that I paid for. I'm at the start of the customer service process (blind emailing system), which I can tell will not end in my favour given the company is shipping goods from China.

I will avoid at all costs in the future. This stinks of a company that is just trying to offload a load of old stock on a one way ticket to unsuspecting customers.

They are also clearly paying for positive reviews on this website, when you look at them. Some very generic bot driven reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user plumbob235
1 review
6 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

Bought a jacket and long sleeve shirt. Clothing arrived and looked nothing like the photos, jacket looked orange with black fleece instead of their rugged looking brown colours with grey fleece. The long sleeve top had elbow patches in the wrong spot, like towards the outside of my arms which looked ridiculous. I sent the clothes back to China at my expense and its now been 2 months since they received the package and still havent received my refund despite them saying they sent my refund, then later saying, oh its still processing, week after week. It's now in the hands of credit card disputes. Stay away from these dodgy people.

Tip for consumers:
Still waiting for my refund

Products used:
None - sent them all back

Thumbnail of user jessicaf1708
1 review
0 helpful votes
  • Send Message
February 6th, 2024

Don't be fooled. Apparel is horrendous. Terrible quality. Once you've made the purchase you will never be able to reach customer service. It's a total scam!

Tip for consumers:
They have a return policy listed on their website but once purchase is made there is no way to reach customer service and I tried numerous times. It’s a scam

Products used:
All the clothes were disposed of. Couldn’t even give them away

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardl2732
2 reviews
0 helpful votes
  • Send Message
December 11th, 2023

The site has great pictures of products, but that's it. Check out the picture of the actual piece of clothing.Impossible to return; to bad to keep. Can't believe I waited 3 weeks for this gem. Zero stars!

Thumbnail of user gregthepeach
1 review
2 helpful votes
  • Send Message
January 7th, 2024
• Updated review

If you look at the reviews you will see only 5 star and 1 star. Read the 5 star and look at the grammar and syntax, it seems off. However, the 1 star reviews are indicative of the worst possible company. My stuff never arrived. I asked about it multiple times and had NO reply. I sent a cancellation request, not replied to either.

Tip for consumers:
look at the reviews, only two categories, 5 star and 1 star. the 5 star reviews seem to have syntax errors making them seem like they were not written by native English speakers. However, note that all their "cities" are in the US.

Products used:
no use because never arrived

Service
Value
Shipping
Products never arrived and the company never replied to any requests for info
December 25th, 2023
• Previous review

They are not interested in me as a customer and I am no longer interested in them anymore. So, please stop spamming me.

Products used:
None. Never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronb958
1 review
19 helpful votes
  • Send Message
August 1st, 2022

The product is terrible.

I ordered 2 jackets and received one in a 2 day bag mailer shipped postal after it arrived in Ca from China They tried telling me the order is shown as delivered. It was, only half. That's the scam.
The item itself is terrible. Single stitched, no "eyes" or grommets for the hood tie/drawstring. Loose, unfinished stitching. No back stitching.

Thumbnail of user kaplandrross
1 review
5 helpful votes
  • Send Message
November 6th, 2023

Terrible quality jacket I purchased. I didn't realize this is a co. In China, shipping taking weeks to get item.
There site clearly states that refunds are the usual if returned within 30 days. I contacted them the day after I received, and they responded "no refunds", only will do " a site credit" towards another item.
Total fraud, DO NOT order anything from them.

Tip for consumers:
company a fraud.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffs2117
1 review
12 helpful votes
  • Send Message
March 9th, 2022

Do I feel stupid. I paid this lousy company $40.00 for the cheapest, ugliest shirt I ever saw. It even took 4 weeks to get it! I hope no one else throws their money away there. A complete waste of time and money. I should have flushed my money down the toilet! I wish I would have research the company here at this very helpful site. Don't be a fooled fool.

Tip for consumers:
all information presented

Products used:
None. I wouldn't be caught dead in the shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user singlenm
2 reviews
5 helpful votes
  • Send Message
September 23rd, 2022
Verified purchase

Bought about 90.00 of clothing and accessories, it is all cheap crap made in china. Not worth your money.
The web page is well executed and gives the impression that you are buying quality.
Adding that it took forever to arrive

Tip for consumers:
DON'T WASTE YOUR MONEY

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriam788
1 review
8 helpful votes
  • Send Message
October 28th, 2022

This company is a total scam they photo shoot their shirts and there nothing like it in person. Material is cheap plus they send us different shirts that we didn't even order. Soo upset what a total lost of money. Also took a month to receive the order.

Tip for consumers:
Do not buy from this company

Products used:
I threw my product away the shirts cheaply made

Service
Value
Shipping
Returns
Quality
Thumbnail of user keno158
1 review
7 helpful votes
  • Send Message
March 5th, 2022
Verified purchase

Just purchased a $100 in shirts and hats without researching this company. To start after purchasing my items which look like high quality, I gotta call from my credit Union saying they were concerned that it was a fraudulent purchase because it was going to China. After waiting a week and a 1/2 I got an email stating it was going to be leaving China soon fast forward to 5 weeks later I got the items In the mail. After looking at the 1st item I noticed massive issues with the way they were sown together. Every item looks like it was sewn by a 5 year old in a sweatshop

Tip for consumers:
The company is not accepting refunds. You can't reach them. The code you memento enter to show you are not a computer is broke, probably so no one does returns.

Products used:
4 shirts 1 hat

Service
Value
Shipping
Returns

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user cotosena
Cotosen A.
Typically does not respond to reviews

How do I know I can trust these reviews about Cotosen?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cotosen?