Overview
Covers & All has a rating of 4.7 stars from 23,145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality and fire pit. Covers & All ranks 1st among Patio sites.
Instant Feedback
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Hi Peter, we are sorry to note your disappointment. We always look forward to offering the quality product and efficient service to every customer. However, we do acknowledge that there is always a scope for improvement. We request you to share your ideas/concerns at feedback@coversandall.com. Which help us to improve our rating and make the customer experience better.
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Ruth, we are sorry to note your disappointment with the service or the product. Our records indicate that there was an apparent error in furnishing some additional details (for example, photographs or additional measurements around the grill and knob area) at the time of the order which resulted in an issue with the fitment. As all our orders are custom fabricated we're unable to replace one without a charge if the goods are manufactured as ordered. Hence, our complaints team personnel offered a flat 25% discount on the product cost to have one ordered correctly. However, we appreciate the fact that it's human to err while ordering your first custom made cover hence we would be happy to extend a discount amount of $20 which is roughly 35% of the product cost that was paid for this order to help you reorder goods with the right specifications. If you find this offer agreeable, we would request you to reopen your case ticket or write to our complaints team at feedback@coversandall.com while drawing reference to this conversation so that it is easy to implement the next steps in the resolution process. Additionally, we would advise you to confirm the right measurements with the aid of our complaints team to avoid any repeat errors.
Within a span of 3 years, Covers & All has built a thriving customer base and a strong global presence across the USA, Canada and Australia. With the recent expansion in the UK and worldwide shipping, we aim to simplify outdoor maintenance for brands & consumers.
We take pride in being associated with over 13,000 direct customers, hospitality leaders and globally renowned brands like Ritz-Carlton Hotels & Resorts, Pratt & Whitney, InterContinental Hotel & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Vermont Islands, General Electric Company, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, New York City Fire Department, California State University, Magnolia Porch Swings, etc. who trust Covers & All for their every covering needs.
Covers & All operates out of Lawrenceville GA, Phoenix AZ and India. We have a team of over 200+ experienced labor force personnel who use the finest fabrics, state of the art machinery with the latest UV resistant printing technology to manufacture weatherproof & water-resistant covers for year-round protection. Our exceptionally skilled designers can design covers exclusively for brands with their logo and text.
Our portfolio includes a wide range of products like Patio Furniture (Daybeds, loungers, L-shaped sectional sofas, chair, curved sofas, dining sets), Grills, kitchen islands,, Fire pits, Industrial Needs, Miscellaneous Household Equipment like TV’s, Air Conditioners, Speakers & Fountains, Statues, Boats, etc. We also take special requests for customized & personalized covers by adding logos, design or images on any type of covers.
To learn more about our product offerings, visit our website at www.coversandall.com
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- Suwanee, GA, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bradd, we want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed. For that, we are extremely sorry.
We are checking with the concerned department about this and shall update you over email as soon as possible. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business.