CPAP.com

Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.

Just wanted to leave a note about cpap.com and their customer service. My order arrived on time and I was able to evaluate the products over the weekend. I called in today about some things I needed to return. Calling in about returns usually aren't fun for me. However, customer service rep. Brandy T. Made the experience effortless and highly positive. She quickly assessed my needs, put me at ease and directed me thru their easy return process. Definitely will be dealing with them in the future!

Needed to order a part that Medicaid refused to pay for, until 90 days past. Couldn't order it from my CPAP provider due to them being attached to the medicaid account. Found CPAP.com and hit up Live Chat, and Angie answered all my questions quickly and thoroughly. I was able to order the part I needed for cheaper than most outlets had it priced at on the normal price, let alone the price after promo code. The promo code allowed me to get the part to me in less than 24 hours from the other side of the country, and it was still very reasonable. Will be doing more future business.

CPAP.COM service reps are 2nd to none. Mary B was able to answer all of my questions and get the best mask ordered for me. As a new CPAP user I appreciate the time she took to listen and offer suggestions.

By mistake I bought the wrong part. Fixing this mistake was effortless thanks to cpap.com and Brandy T. Within the same day, when I realized I had made one, I called, was sent the correct part, and was instructed how to return the mistake. I wish everything in life was this easy. Thank you.

Very polite and professional service. Needed to give doctor's information to get a prescription for a mask and was treated politely and professionally. All the information needed was carefully reviewed and verified. Very pleased with how the conversation went and how my order was handled.

I'm having a hard time getting my Doctor's office to send in my prescription. Brandy was very helpful in telling me the status. Charlsie was also helpful in trying to call the office directly and ensuring they had the correct fax number. Both were professional and customer oriented.

I was ordering an AirMini for the first time and spoke with Brandy. She was very professional and answered all my questions and assisted me with an expedited delivery. The whole process was fast and simple. Great job.

My machine was sent to CPAP.COM for repair. CPAP.com sent the device to RESMED FOR repair. Cpap.com will not follow up with resmed, their response the device is being evaluated. The device was sent in December 2023 for repair. Resmed will not provide the patient any information. Only information will be shared with cpap.com. So I don't have any information pertaining to my device. Cpap.com has made notation to expedite the repair. 😂
I would not send your device to cpap.com for repair, it will take light years to repair. I have another vendor that I used in past and my device was returned in 2 weeks. I will never use CPAP.COM for any further repairs. It was sent to cpap.com for warranty.

I've always been able to find what we need on here, at decent prices and fast shipping! I had some issue with my prescription missing some information, but customer service was helpful and got us a solution immediately (Thanks, Darryl!)

I called in to enroll in the Auto-Supply Subscription program for my new equipment and encountered a great customer service representative in Kelsey.

She was friendly, professional, knowledgeable & courteous. Handled all of my questions quickly and with no hesitation.

I've been using a bi-pap for over 12 years and understand the importance of replacing hoses, mask components, humidifier chambers, filters, etc. It really does protect our health.

Consider setting up cpap.com's automated supply subscriptions!

I have been impressed with CPAP.com's excellent service and wide selection of models and accessories. Where other suppliers have been ineffective in managing the supply chain disruptions, CPAP.com has weathered them well. I felt they place customers as their top priority. Their contact center is easy to get to (I have never faced wait-times more than 2 - 3 minutes), and is staffed by knowledgeable, efficient, and courteous agents. I would mention Lacey in particular, who helped me through the complexities of ordering, prescriptions and insurance and made it seem easy. Thank you! I will surely be returning to CPAP for my future needs.

Darryl (not Larry or brother Daryl, this was the *other* Daryl) helped me with the online chat feature at cpap.com before handing me off to agent Agnes (of God) where I completed my purchase. She provided lots of insight on the appliance and the power supply that I might need.

For their names, they didn't use the parenthetical references that I did in my review. I wanted to separate my review from others just to make sure you don't think I'm a bot from China.

I have been a cpap.com customer since 2017. Every time I reach out on chat I get help. I think ordering is a snap, too. They make it very easy to do auto renewals for hoses and other supplies. I really like working with them!

I had an urgent order that needed to go through today, and everyone, especially Daryl was so helpful and thorough. They made sure the order was shipped despite some issues on our end with getting a prescription. Great work Daryl! Thank you so much.

Sorry I didn't get the names of the telephone reps who helped me. I'd made an order from this company but the product was never delivered by the private shipping company. So two + weeks later I called the CPAP.com toll free help line to ask that they file a complaint and to start a claim. The reps did more than that. They immediately sent me a replacement order for free, via USPS and the new product arrived the same week. Later, as I reviewed their policies and terms, I realized that such good service is usual for them. This is impressive. Thank you CPAP.com!

I bought a machine from CPAP.com fifteen years ago. The machine worked amazingly well. This time I bought another one. All of my questions were answered promptly through the live chat. Thanks to Crystal for giving me useful suggestions.

Call 24 hours after order to cancel my order has not shipped yet she tells me that I have wait tell its delivered then Call so I can return tank I have to pay return shipping found on another site for free shipping