I visited a cricket store to purchase phone for my disabled daughter that had damaged hers. I took her old phone along with her phone case. I asked I wanted same phone, but was told that all they had was the new phone compatible to hers that was the newest 2023 upgrade I agreed. I was upset with my child due to having to make another expense. When the employee gave me a total and I asked why was it so much,she replied it included upgrade case and screen protector at that point I said I would only take phone, because I had the case already she in turn said my case would not fit I was already frustrated, but still asked which phone cover did? She pulled the identical cover I already had with exception of color. I said no, that's OK she continued to say mine would not fit. Then she went on to say that she could give me a better deal and I should also get insurance. I said no, she was very persistent. I agreed to the cover since she kept saying mine would not fit, but my gut knew different. So I pay get home and both daughter and I took new phone placed in her old case and guess what it fit perfect. So I called the store spoke to young manager explained he stated she was a new employee and really didn't know about that phone and he was sorry I could go back and he would reimburse me the money. I asked if I could go the next morning he was hesitant, but agreed. I decided to get out of bed and go that same day so I would not run into problems the next day. When I get to store he was sitting at table girl was on floor I approached table pulled phone covers out mind you I asked you see where is the difference that cover would not fit. He said I'm sorry yes I know, but the person that was going to give you refund won't be here til tomorrow morning. I said what do you mean, you said you would give me the refund thats why i came. Another lie. There was no one other than them to working when I visited the store before returninng. I said well you had me come out for my refund he said I'm sorry, but since you threw the item at me I am not going to give you a refund. The girl gets up and she starts to say you knew there was no refunds and I said yes I heard you, but I also don't like to be lied too. She said I told you not all phones fit same covers I replied of course I know that, but this cover did fit my phone and I told you that and you kept saying no she then replied he was going to give you your refund out of his money, but now he isn't. I said ok give me your dms # Mgr said I don't have to give it to you I replied fine well you will see what will happen in your store when I call. I called different stores no one one would help me I eventually reached a store that the dm also managed the Mgr at that store was emailing dm then the audacity of the Mgr from where I made purchase telling dm I was never in there store and I'm letting the other Mgr know I had receipt and girls name from store that sold me phone & cover. He said I'm reading email from my dm and they are reviewing the camera she is saying you threw keys at the Mgr I said omg that is another lie Mgr on phone said I know for fact accessories can be returned and I'm looking at your receipt which I'm emaling my dm showing the girls name and store you bought and I believe you sometimes they will lie to cover themselves. I said this is upsetting. He replied my dm will reach out to you to fix the problem tomorrow. I wouldn't mind keeping the phone cover was I upset before entering store yes at my daughter the girl even asked your upset and I said yes at my daughter her phone isn't even a year old and here I am buying a new one, but for them to lie about the phone cover not fitting the throwing of keys the fact that I didn't purchase in there store cause I was never there who wouldn't be upset. I can promise I will never buy another phone from them. The people they hire are compulsive liars to save there own neck. And customers are left having to take it because they all cover for each other. What I can't understand is why do they have district managers if supposedly they are not at liberty to disclose there name or number that is what a dm is for, to be able to fix the issues for the business, but then again it's as if they make there own rules and nothing anyone can do. Cricket is a joke how they haven't gone under is probably because not enough people speak up and follow thru with complains. That is not good business ethics. And to say the least they have no professionalism what so ever. I hope that if the dm is the owner she considers what complains are going to eventually do to her business if more complaints are published. This company whether privately owned or whether it's a franchise they need to get better business ethics. Here is the covers they are the same the red is my daughters the blue is the one she sold me because the red was not going to fit my daughters phone according to her. They are not only liars, but also they are trying to make a sale to meet there quota, but not at people's expense by lieing those are not good business ethics.

Warning cricket is selling the dream phone and it should be recalled and they know this but they're not telling people. They made it clear to me on the phone that they're not mentioning this to anyone.

Warning beware cricket wireless has a phone that they are selling to customers that is no good. This phone is a piece of junk it does not work properly. I know this for a fact I've been fighting with cricket for a 2 weeks finally I had to cancel my services and go somewhere else. I went to two stores both stores said the same thing the cricket dream is a piece of junk and it doesn't work properly. So would you not recall it then.I was in the second store I spoke with customer service on the phone the supervisor told me that he wasn't going to warranty my phone give me another one or a credit for the money that I have lost and as far as he's concerned he's not going to do anything about this phone but let customers eat it. He made it very clear he was not going to let the public know that this phone had issues.

The dream is not the dream phone it has connectivity problems,hotspot issues, sound issues hearing the customer on the other line or them hearing you and more this phone has been nothing but a nightmare and they would not do anything about it and they flat out told me they're not announcing that the phone is a piece of junk. I imagine they would lose a lot of money if they did.

I don't like to make a big stink but after what they have done to me I want them to pay I'm going to file a complaint with every company that protects consumers as I can. I was on the phone 3 hours in their office as customer support put me on this circle that kept bringing me right back around to the same department eight times it went in the circle back to warranty to get my phone and give them the information they need to send a new one after they finally agreed to warranty it. I went into the store I asked one of the girls can you please help me because I'm not getting through it keeps going in a circle the one employee saw this happening at first she said no and then she said she'll call, well here comes the monster she looks at me and says we are not calling customer service that is not my job,my job is in front of a computer my job is a sales associate excuse me but isn't a sales associate a glorified name for customer service. She demanded I get out of the store otherwise she was calling the cops. So she's calling the cops because I'm asking them to do their job. I'm not doing anything wrong I'm not showing any kind of anything to these women so I go outside I'm using their Wi-Fi the cricket guest Wi-Fi account I finally get a hold of warranty again then all of a sudden the phone goes dead keep in mind I've been dealing with this for 4 days I walk into the store the lady has that look on her face. Like she's guilty of something and she was she turned the Wi-Fi off so I couldn't use the Wi-Fi in the parking lot I asked her to for the password and she said no I asked you to leave so I walked outside went to the business next door I asked if i could use their Wi-Fi because cricket is creating a problem so I was using the next door neighbor's Wi-Fi but I wasn't calling cricket I was calling another company to turn my phone on and that's when a cop showed up and said sir and I turned around to an officer telling me I had to leave the parking lot of this business and these other businesses because now I would be considered trespassing I did nothing to these women at all but ask them to help me get through to customer service these three women were too busy in the back giggling talking when I was on the phone with customer service I had to scream out can you press three or can you press one finally I had to go behind the counter and hit a phone key myself because they didn't care about what was going on in the front.

After that for 3 days I tried to get a hold of cricket I kept getting hung up on it was driving me completely insane because the phone that I have is a piece of junk and I'm stuck with it and it doesn't work properly and they knew this they did every test that they can run and they know the phone is junk. I am stuck with the phone that doesn't work properly even with the new SIM card from a different company they knew how important this phone was for me because I have lost everything recently my business went down the drain because of reasons that I had no control over so I'm trying to get my business up and going and they knew that this phone was important they didn't care this phone was going to get me back on track and get my life back together they knew how important I needed everything to work out fine I'm homeless I literally lost everything I'm in tears begging these people to fix my phone or replace it and they wouldn't do it cricket wireless did not care that I was going to kill myself I told them on the phone after I got hung up 4 days ago I told him if the next supervisor hangs up on me I am going to kill myself believe it or not when the operator transferred me to a supervisor and I told the supervisor this that if you hang up on me for any reason and don't call me back I'm going to end my life,she hung up on me. I wasn't going to kill myself but I wanted to see and I wanted to understand that 3 days of hanging up on a customer was driving or could drive anyone nuts I'm begging them to not hang up and they're doing it because they can the customer service over there sucks there is no structure at cricket at all I'm not an argumentative person I don't create problems I don't like drama cricket is one of the worst companies on this planet and the ripping people off right now with this phone it's pretty sad that they actually told me that they were doing this that's how good our relationship was in the beginning we were getting along great I guess someone got in trouble for saying something about the phone so they didn't want to talk to me no more

So the truth came out when someone slipped up and said what they shouldn't have that the phone was junk that's when they decided to shut me down I wasn't going to say anything but I am now because the consumers need to know that your phone if you're having problems with it they already know you are

I been with the bull s company 2yrs and I hate everything about it they are a RIPOFF AND FULL OF $#*!

After starting a million dollar lawsuit against AT&T in 2009, they settled out of court. Looks like I'm going to have to do it again.

I've been having problems with paying my own cricket bill every month now for the past few months. The report I sent the Federal Trade Commission, the Federal Communications Commission, The US Attorney General, the Texas Attorney General, and The Better Business Bureau (and my attorneys) goes "something" like this:__________________________
"I just had a 4 hour call with customer service "disservice" with Cricket. They suck. When I called them I explained that I have not been able to make my payment last month (a customer service representative helped me last month to get my account paid over the phone) and this month it was exactly the same thing. I could not make the payment by using their text link, I could not make the payment by using my app, I could not make the payment by using their website. It was past their customer disserve hours, so I could not make a call until today. The call initiated at 10 AM. I made the call using a WiFi app that bounces off of Google. Because, as of midnight last night there was no service.

I spoke with 4 customer nonservice idjuts and 2 supposed managers who, I could hear half of the office listening to and responding to what was being said between those managers and me.

The first manager promised me that the $15 fee would be waived if I paid my $80 for the account.

I said "Chances are, the payment will not go through. But I'll try anyway."

He tried something, then it actually went through.

Then, he demanded the $15 before he could restore the service.

I said, "No, you said you'd waive the fee. Restore my service."

Once they have your money, they don't give two $#*!s about helping you.

The problem I now had was, I had no service and they had my $80.

The guy hung up on me after an hour of back and forth.

I called back to speak to the highest manager there, and they just gave me another floor manager. He also refused to restore my service because this was all Cricket's fault, once again. I started trying to make my payment a long time before midnight last night.

The new manager tried to quote a dozen technicalities as to why he could not restore my service.

So eventually I told him, "Were now past my staying with Cricket. Now you must restore my $80 to me."

And, he went around 16 different trees trying to lie about that he could not restore my $80 to me. Once they have it, I know this from former associates... They absolutely must not ever return or refund money to a customer although they have the capability to do so.

I told "Jacob," "You now must return my money to me, or I will press charges against you personally in Kolkata where your office is, and you'll go to jail. Reason is, I've already stated that you have distinctly forever destroyed my being a Cricket customer, and this is now between you and me. If you keep my $80, the Kolkata police will come arrest you for theft and you'll spend 2 weeks or more in a stinky Indian jail with guys named Jamal and Hassan who will make it so you'll walk funny for a year. It's between you and me now, Cricket is our of the picture. You're the criminal keeping my $80."

He kept trying to give excuses why he couldn't give it back, and none of them were valid.

I told him, I'm staying on the line. I'm not hanging up. If you out me on hold, I'll take it that you've hung up on me, and I'll send my 4 hour recording of this entire refusal to restore my service to: Cricket Corporate offices, the Federal Communications Commission, the Federal Trade Commission, the US Attorney General, the Texas Attorney General, and the Kolkata, India police, along with my reports about your company stealing from me and after I broke my desire to have service because you wanted extra money, I'll file reports with all of them against Cricket, and against you."

I went on: "I'm also filing federal lawsuits against Cricket (and I am) and state lawsuits against Cricket, very similar to my million dollar lawsuit against their parent company AT&T. Try me."

So, now, I'm doing all that. And, I'm going on a campaign against Cricket that will cost them millions of dollars in revenue. Not because they wouldn't waive the $15, but because they waived it and then lied and said I had to pay it. And, because they lied time after time about it, and about their inability to refund my $80.

So I'm filing several lawsuits against them, and a few guys in their office in Kolkata are going to jail, and I'll probably get around $500,000 in the lawsuits, and Cricket will get over $1,000,000 in fines from a dozen government agencies.

I didn't do this. They did."

FORCED INTO A CRICKET DEBUT FLIP PHONE, NO OTHER PHONE WILL WORK IN MY PROFESSION, NO OTHER CELL TOWER WORKS HERE.

CRICKET BLOCKED MY REVIEW FROM POSTING ON THEIR SITE DUE TO AD "BLOCKERS", WHICH I TURNED OFF. AND REVIEWED 2X BUT STILL BLOCKED

IF I EVER GET OUT OF THIS PLACE WHERE I GET ANOTHER TOWER I AM KICKING THEM OUT OF MY LIFE!

CRICKET BLOCKED MY REVIEW FROM POSTING ON THEIR SITE DUE TO AD "BLOCKERS", WHICH I TURNED OFF. AND TRIED 2X BUT STILL BLOCKED
CAN'T HEAR, NOT LOUD ENOUGH ON SPEAKER

CAN'T SEE IF THERE IS A SIGNAL WHEN CLOSED, HAVE TO OPEN IT TO CHECK

NO CUSTOMER SERVICE!
THEY DON'T SPEAK ENGLISH AND THEY DON'T UNDERSTAND ENGLISH NOT THAT I CAN TO HEAR THEM ANYWAY

TOO DIFFICULT TO FIND THE FEW THINGS I DO USE, LIKE ALARM SO I WILL HAVE TO BUY A WATCH OR CARRY AROUND A BATTERY OPERATED TIMER TO RUN MY BUSINESS

NO CUSTOMER SERVICE! DON'T SPEAK ENGLISH AND THE PHONE IS NOT LOUD ENOUGH TO HEAR ANYWAY

HIRING SUCH BAD CUSTOMER SERVICE REPS IS HOW THESE COMPANIES KEEP YOU FROM USING YOUR PHONE. OR FIXING THE ISSUES YOU ARE WASTING SO MUCH MONEY ON

I DON'T EVEN CALL ANYONE ANYMORE IT IS SUCH AN ORDEAL TO USE AND THEN CAN'T HEAR.

JERK AT STORE DID NOT SET UP AUTO PAY AS REQUESTED.

The phone sucks, if I wanted a smartphone I would use a smart phone. Plus it is defective. It won't charge in my car. It won't charge from my computer. When it is plugged in it seems to go from charging to not charging on and off at random. It doesn't hold a charge. When I turned on power saving it kept turning it off for no reason, just sits there and does random things. Now it won't let me turn on power saving. Customer "help" said turn on airplane mode. WTF? Then it won't make or receive phone calls so how is that going to work for a phone?
I gave up trying to use wifi, I can't get it to do anything. Same with assistant. Would like to get rid of that KaiOS store completely but of course cannot turn that crap off, can't turn on the crap I want and can't hear it either. The volume is as high a it will go and it cannot be heard, I don't even call anymore anymore is so impossible to hear them.
Comes with some godawfulhorrid talking feature that should never be on right out of the box. Also some idiot gave it an auto-fill feature, that may be useful on google but it makes saving contacts a nightmare and I have to tell it every single time to save to sim instead of setting it to always do that. It will probably break the first time I drop it too, the real flip phones could take it but I doubt this will live a week, of course I may just murder it anytime now anyway. And the camera button is in my way and a total pain.
The only reason I have it is due to having NO choice at all, they killed 3G and that killed a working phone.
It would be tolerable if it worked like a real flip phone instead of some useless, screwed up psychotic version of a hybrid.
And yes I read the reviews, they are awful but I had no choice. I tried that even worse phone from TRACFONE, but due to their LIES they don't work, they do NOT transmit on AT&T which is all I can get here..

So first and foremost, I would like to advise that I have been a Cricket customer since 2017 after having been with Verizon for many years and have been very happy with their service up until this last year. I have very seldom had to use the customer service. However, it was great when I did. I have noticed this year that our service as far as signal is not as good as it had been in the past. Again, I have been with them 4 years with 8 lines and on auto pay throughout those 4 years. Also, buying all my devices cash, May 2021 being the last time that I purchased 2 IPhone SE's for my parents for Mother and Father's day. I paid $609.74 with BOA debit card and did not request new SIM cards as again we already had ours. So, here I am now shopping around for cell phone service providers as our phones with Cricket no longer work in parts of other countries that they used to work in. I got a good deal from T-Mobile and called cricket to make sure that all phones are unlocked so that I am prepared when the SIM cards come in this evening. Well, it turns out that I cannot unlock mom and dad's phone due to the device itself not being active 6 months. Why does that matter if the line has been active for over 4 years and I paid cash for the phones? I spent all morning, 7/13/21 on chats and my lunch break on the phone speaking to reps and supervisors asking for an exception even after asking myself how this can even be ethical. You buy a phone cash, it's yours. I finally got to speak to a supposed supervisor by the name of Gabriela Ramirez whom preferred to give me her name rather than her work ID which is the total opposite of what is normally provided, being totally fine with as it makes this complaint even more detailed. She advised me what every other associate is programmed to advise. That the device itself has to be in use for 6 months. Again, why if I paid cash? She asked if those terms had not been shared with me by the associate that sold me the phones at the Cedar hill, TX store on Pleasant Run. I advised that I was not advised of their 6 month stipulation. You pay for something, it should be yours. I would always go to them for business and even referred them a lot of business. I had a total of 8 lines for heaven sakes. Anyhow, Gabriela then advised that she would have to fill out a form and contact the store to see what she could do but wouldn't make any promises as to when she would be getting back to me as it would have to be when she had time to get to it. She stated that it would be when she was able. I expressed that I have the T-Mobile SIM cards already and would like a resolution today. She then only gave me a time frame because I advised that I would be reporting her and Cricket to the BBB. She advised that she would give me a call by 1:30 PM central time and changed her demeanor right away. Mind you, I was approved by T-Mobile for up to 15 lines. I am assuming that I can probably get a deal on a phone. However, it is the principal. What am I supposed to do with 2 I phones that I purchased cash less than 2 months ago and that Cricket does not want to unlock even after unlocking my other 6 lines, just because the phone itself hasn't been active for 6 months, yet the lines have been active 4 years plus? How does that benefit them in anyway if regardless, they will be losing 8 lines either way it goes at this point and I would have lost $609 and will possibly have to spend more on 2 other new phones? Beware to all consumers, as they do not tell you, they are a prepaid company, yet you have to theoretically stay with them 6 months, if you plan on keeping your phone. JUST REDICULOUS. I CAN NOT BELIEVE THAT I WAS LOYAL FOR OVER 4 YEARS REFERRING FRIEND AFTER FRIEND. NEVER AGAIN AND I WILL BE SURE TO LET EVERYONE KNOW OF HOW THEIR 6 MONTH NEW PHONE PURCHASE STIPULATION WORKS.
(Phone may be restricted to Cricket network until completion of 6 months of service after activation.) This is what their stipulations states which I just now looked up. Do not use the word May as that is not a firm must. Also, it states service activation and not the device itself.

In Novermber 2020 I switched over from Sprint to Cricket because of customer service issues with Sprint. Consumer Reports rated Sprint near the bottom and Cricket near the top of the scale of customer satisfaction. I made the change realizing that Cricket coverage uses the AT&T network which I thought would be adaquate. According to the Cell site map I am approximately. 8 miles from the nearest tower. I purchaced a new Iphone XR and when I am nearer to town I get 4 bars. I live on the edge of SW Littleton near C470 and Bellview but with a supposed cell site less than on mile away I should not have issues with coverage. Comparing notes with neighbors on "Next Door" I find that Cricket and AT&T customers are experincing the same issue.
I have never gotten more than 2 bars and typically I get onely one bar of reception. This has gone on since I signed on.

I have repeatly contacted customer service and they claim that a ticket was issued and that they were working on the issue. That was last month. Today I was put on hold again telling me that they were looking into it. After 27 minutes the call disconnected.

My billing date is March 4 and I will once again be charged $43 for the next months service. I attempted to switch carriers to Xfinity Wireless who uses the Verizon network. I was sent a new sim card and told that I would have to call Cricket to unlock my phone. When I called Cricket I was told they could not unlock my phone until I had met my 6 month commitment.

So here I sit apprently stuck with Cricket for 3 more months so I can pot my telephone number.

I would refuse to pay my bill that what would probably only impact my credit report. What I am going to do is change my plan to the most inexpensive one. Right now I and paying for 10GB data and I believe I can save money by downgrading to less gb service.

Today 2/9/21, I wake up go to work and go to use my phone, I get intercepted cricket message demanding payment to even speak with agent. My auto pay just charged on 2/2/21 and due next on 3/3/21. So I know there is no problem with payment. I call to find out what is going on. And they tell me my device is not compatible. I said its imposssible, I have international phone with every possible modern feature and every single radio used by all companies on 6 continents. I also state, i have using this for 6 mos. How is incompatible now. They just insist there is nothing they can do after even speaking with a supervisor. So I do some research and see just one article released on reddit on 2/9 about this 3g shutdown. I have 4g phone. So I dont see how its applicable. Then i read its also affecting non volte phones. I have volte. So i am thinking ok what now. Oh - they only have so many compatible phones. ( but mine meets all requirements - I dont understand that. Selective phones? What? Ones you sell make money on? So, I call back again, and this time they are more honest. And tell me about the shut down. But i ask about why no notice? How can you shutdown service or make upgrades - and they say they are trying to notify? Trying? I didn't even message in email, my account dashboard, text, or phone call, nothing. I am losing business by the day and i cannot be contacted by my necessary medical professionals or child care providers in an emergency. I have wasted a day with these idiots on support to get straight answers. Now i am told, that the only devices they support are their own devices and Iphone and samsung 9 and 10 only. ( but its even worse) they dont bother to tell me its only US models. Though intl are actually more feature rich. US models are all tied to carriers. $$$$. So, this seems like some type of upgrade $$ grab extortion. It gets even worse. So, I told them I want to port my number so I can get my busines phone back operational and medical and childcare etc. But no, I cannot port my number because my account is put into a suspended state., like non payment. Though payment has been made. In fact its been made, and i have no service. And they are holding my number. So this certainly looks illlegal - they then offer me some discounts and incentives for upgrade devices. I have boyd becaue i dont want your device. And the crap that is with it. Certainly more forth turning big tech grab. What is odd. Is att and sprint, though doing the same upgrades... state that existing customers can keep their 3g service until 2 /22. These idiots will not. And again we got no notice. Or time to upgrade. This certainly speaks volumes. If you do business with these idiots. You deserve what you get. - I am uncertain why they made such a bad decision. To get rid of half their customers. Not sure how and why they would want to do this. And its one thing to say you need a compatible phone but to say your phone is not because its blacklisted off their safe $$ list. Is just wrong. FTC AND attorney general letters are rolling tomorrow. Maybe FCC as well.

I bought 2 iPhones from these clowns at the Cricket store in Knightdale, NC. After viewing a coverage map that was better than Metro PCS, I decided to make that move. After fees and all, I was in a little over 500 for an iphone 8plus and 7. Sadly, I didn't come here to review your experiences and below are my experiences since.
I have spoken to 8 agents since Friday September 24th and if we tally the calls since August 28th, I've had to call over 40 times. My main gripes were calls dropping, calls never coming through and super slow data. 30mb downloads were what I was used to at Metro and IF I could get data to flow, it was slower than 4 MB downloads.
1. Dropped calls: Calls drop and I am 1.4 miles from the home cell tower. For 2 weeks, calling customer service was a real frustration as their VOIP system couldn't sustain a call longer than 32 minutes without dropping the call. Once the call was dropped, customer service callbacks were rare. If I asked if they'd call back, the agent would claim they would. More often than not, they didn't call. If they did, I'd get a voicemail teling me they'd called and chiding me for not picking up and informing me that my case was resolved and closed. I have yet to confirm with any Cricket agent that my issue has been resolved after 31 days with them, but I guess their metrics look good internally to management.
Slow data: Need I say more. It's slower than DSL back in 2002. Cricket is pumped about their network, but IF you can get data to work, prepare to be disappointed. It took 2 days for my weak data package to finally move like 2002, but it is so iffy. If I didn't have an AT&T ipad to compare it with, but wow. Underwhelming, Cricket; underwhelming. I'd never recommend them to a friend or enemy.
Escalations: tech support escalations are truly a joke. The 1 manager I spoke to, wish I hadn't. She was rude and after their weak network dropped my call, she never bothered to call back. What a waste.
Tech support: So when you speak to someone, get ready to do a network reset on the phone and hope it comes back up. After 30+ of this time wasting procedure, I don't do it anymore. This process means you are focused on adding your WiFi passwords in and not focused on you crappy service or signal. What it means for me is that the phone sees no incoming calls for 35 minutes to an hour on either handset and that the dim tech support agent that calls back in 5 minutes closes the case because they haven't reached you and they mark the case resolved. What a bunch of bull-ony.
I cannot wait till the 6 months I have to stay is up. I cannot wait to leave. I was with metro 3 years and needed the coverage upgrade, but what I got was NOT an upgrade. If slow service and mostly retrograde tech support is what you want, cricket is what you need. If you need your calls to come and data as well, listen for crickets and try boost or sprint.

When they discovered we were switching to a new company and leaving them they refused to release the last phone number. It was a 4 hour battle from inside the new carriers store. They said they would need to start a ticket and we would have to stay with their plan for another month to give them time to resove the ticket knowing we would lose the promotion. They were rude, argumentative, unhelpful, attempted to blame the new company while refusing to release the last number. Spent about 4 hours trying to get them to stop holding our phone number hostage and to release our phone number which we had been using on a personal phone for well over the limited time to have it unlocked. Asked to speak to Manager. She said she was management and tech support and she stated that her name was Paula Quinonez. She said they had no lock on our phone number and no way to release and kept "blaming" the new company. She was insisting that we could only get that phone number released if we paid for a ransom of another month as she would have to "put in a ticket" and that she knew that we had just changed the plan for the rest of the family and that we were in the middle of switching all of the numbers and the ones we had switched were the ones who had gotten unlock codes as we had been using phones we had gotten from Cricket for the other phones. We could not get an unlock code for the number that was not on one of their phones she stated that were was just no way for her to unlock it. We had started calling Cricket around 1:30 pm and kept calling until 5:30pm when we finally had to pay an extra $15 to change our phone number so we could switch plans before they got the phone number locked into their system. She was fully aware that we needed the phone number unlocked immediately to take advantage of the current promations with the new company that we were switching to. She would say she was TRYING to help while she actually seemed to be purposely doing just the opposite. She said she needed to see on her end where the new company was requesting for the number to be released, and she could not release it from her end. All she did was give us the run around. She rudely interupted us repeatedly while arguing and when we would try to finish speaking she would insist that we not interupt her arguments.