website thubmnail of Crunchyroll
How would you rate Crunchyroll?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
4 helpful votes
Follow Neo H.
Unfollow Neo H.
Send Message
Share Review
Report Review

Crunchyroll is an amazing site. The only downside to it is that it doesn't have dubs for a majority of anime, which isn't a big problem anyways. There are a bunch of reviews on this site saying how "you can't cancel a subscription" which is false. This is just a bunch of haters and competitors of the site trying to get people not to buy from Crunchyroll and rather to buy from their site. One I saw was "Unethical site run from a guy in his mother's basement". Of course, if you did 5 minutes of research, you would realize that Crunchyroll has millions of people using it as well as lots of professionals running and funding the site. Don't listen to the people on this site, most of them are bull$#*!. Crunchyroll is a 100% reliable site and I've had no problems with the year and a half I've been using it.

Date of experience: July 10, 2017
Idaho
1 review
3 helpful votes
Follow Tom R.
Unfollow Tom R.
Send Message
Share Review
Report Review

Crunchyroll bad
February 20, 2023

I would not recommend this company to anyone the app and the website in my opinion is garbage. The things you have to go through just to watch one show is ridiculous autoplay is a joke. There's no easy way to shut it off. My roku's absolutely hate Crunchyroll. It's the only app of having problems with. I don't recommend paying for this abuse. This is my opinion and only my opinion

Date of experience: February 20, 2023
New York
3 reviews
11 helpful votes
Follow B B.
Unfollow B B.
Send Message
Share Review
Report Review

Store is horrible
May 27, 2022

I ordered a figure and received a damaged product. Milim's wings were chipped, pancake she was sitting on was completely scuffed, her thighs had scratch marks. Literally a defective item was sent to me and I paid hard earned money.

Date of experience: May 27, 2022
Minnesota
1 review
1 helpful vote
Follow Kayla V.
Unfollow Kayla V.
Send Message
Share Review
Report Review

I like crunchyroll but the ads are a problem for people who haven't signed up for membership yet. And so I have to reload up crunchyroll and the same thing happens and sometimes errors occur too. And I think it's not worth it getting a membership either.

Date of experience: December 10, 2014
Florida
4 reviews
1 helpful vote
Follow John W.
Unfollow John W.
Send Message
Share Review
Report Review

I have been a paying prime plus customer now for over 2 years. There have been times when service was slow or there was an issue and it normally clears up. Now for the past two months no matter the platform I use cell phone (WiFi or 4g) tablet (WiFi, app or browser) or computer (Wi-Fi) there service is terrible. I use Netflix Hulu and YouTube on all three devices and have no issue streaming HD video. This can not be said of Crunchyroll I can not get through a single episode of any show I want to watch without 15 to 20 mins of buffering. I have fallowed the recommendation on the website and nothing has help. Then to top it off I have contacted them several times to try and get some help and nothing.

Date of experience: May 28, 2019
Connecticut
10 reviews
44 helpful votes
Follow Jordan R.
Unfollow Jordan R.
Send Message
Share Review
Report Review

I started watching anime on crunchyroll with a free account, where you have to sit through a whole bunch of ads to watch the videos. I'm a patient person so it didn't bother me. When I realized that premium accounts were roughly what I paid for Netflix, I signed up for it. I love the ability to not have to sit through ads. So, for me, this was the perfect solution. I also like that I can do watch parties with friends. I've used there site store before. I've gotten a few good deals on some stuff. I think the downside is that there's some titles I loved that are not available on Crunchyroll. But there's so many titles that Crunchyroll offers that I don't worry too much about things I can't watch. I also appreciate they have an app on my firestick so I don't have to rely on watching via my phone or on a computer.

Date of experience: July 23, 2020
Oregon
1 review
0 helpful votes
Follow Dave S.
Unfollow Dave S.
Send Message
Share Review
Report Review

This company is a scam. I have been trying for months to cancel a membership and the monthly charges and they claim that they haven't been charging me and cannot find a way to cancel the membership. It is an absolute scam. Do not purchase anything from them.

Date of experience: December 20, 2022
Canada
1 review
3 helpful votes
Follow christopher l.
Unfollow christopher l.
Send Message
Share Review
Report Review

I could hardly find any English dubbed anime and so i quickly lost interest. Make sure you cancel your account before your free trial is over or else you'll automatically be charged a non-refundable month. I contested the charge since i canceled the very first day of the beginning of the month but Crunchyroll refused to refund the charge and simply just re-activated my account without my CONSENT for the remainder of the month. I would avoid these guys and shop else where.

Date of experience: April 19, 2013
Canada
10 reviews
12 helpful votes
Follow Fiona L.
Unfollow Fiona L.
Send Message
Share Review
Report Review

Eh...
January 5, 2021

Crunchyroll is a great place to watch anime and all but there are a little to much ads and there are so much anime shows that requires premium. Also, premium isn't cheap and everything you watch gives you more then 5 ads. I would really like it if Crunchyroll puts less ads and let us watch more shows that don't require premium.

Date of experience: January 4, 2021
Ohio
2 reviews
36 helpful votes
Follow Carrie G.
Unfollow Carrie G.
Send Message
Share Review
Report Review

I bought a preorder for February release and its July and there still no word and it just keeps getting delayed with every new date.
Every preorder figure i get is delayed and they used covid as an excuse but they did this before covid even happened

Date of experience: July 16, 2021
California
1 review
6 helpful votes
Follow David G.
Unfollow David G.
Send Message
Share Review
Report Review

Crunchy roll store sucks
December 13, 2022

This store is a useless piece of garbage! You can't log in, you can't create an account, because if you create an account it doesnt exist. Processing takes "3 to 5 days". I have been waiting 16 days for something that was in stock! All they could say is black friday, black friday excuse after excuse. I would not, and never will order anything from this scam of a site. If it was a possibility i would have given a 1/16 of a star!

Date of experience: December 13, 2022
Denmark
1 review
1 helpful vote
Follow Marcus V.
Unfollow Marcus V.
Send Message
Share Review
Report Review

Bad interface
August 23, 2020

When you watch series it pops you out of fullscreen between episodes. (the mobile version is great, but the pc version is really badly optimized)
It doesn't have a row with series I'm watching atm. And that is really neat to have so I can keep track of what I watch.

Edit: They almost don't have any of the animes dubbed in English. (There are German and Russian sometimes tho)

Date of experience: August 23, 2020
Idaho
1 review
3 helpful votes
Follow k f.
Unfollow k f.
Send Message
Share Review
Report Review

Too many ads
December 30, 2020

The timing of the ads ruin the experience of the show you're watching, there's no warning they just pop up out of nowhere and they're very long. And sometimes the whole thing would just freeze for no reason and I had to reload it.

Date of experience: December 30, 2020
Kentucky
1 review
1 helpful vote
Follow Brett P.
Unfollow Brett P.
Send Message
Share Review
Report Review

Disappointing
August 9, 2016

They do not have a wide variety of anime as they would have you believe. They certainly do not have barely any of the mainstream anime. 99% of their shows are indie garbage that you can only play in japanese.

Date of experience: August 9, 2016
Canada
1 review
1 helpful vote
Follow JoiningSkirmish g.
Unfollow JoiningSkirmish g.
Send Message
Share Review
Report Review

Scam
December 8, 2023

You can't even cancel a subscription and get the month for you pay left. Basically when you cancel you lose your premium as soon as you cancel and it doesn't wait until your month is done

Date of experience: December 8, 2023
Netherlands
3 reviews
1 helpful vote
Follow Randy B.
Unfollow Randy B.
Send Message
Share Review
Report Review

If you don't mind paying for a subscription to watch all the anime you want without any ads or worries of downloading episodes in advance to have something to watch while eating dinner then it is just the site for you. Not all the animes have dubs but that is a minor issue for me.

Date of experience: October 30, 2018
AE
1 review
2 helpful votes
Follow someone r.
Unfollow someone r.
Send Message
Share Review
Report Review

Okay what the heck man? This is the best anime website so far. I don't get to many ads atleast and it's a high quality anime website. I don't get lag. Just watch it as a free user. If you only get problems with premium that just get off that. The main reason I love crunchyroll is because they have a variation of anime so I can choose whatever I want. Enjoy crunchyroll until you can. Hope everyone enjoys this website as much as I do! ()

Date of experience: November 14, 2020
Philippines
1 review
0 helpful votes
Follow Luis C.
Unfollow Luis C.
Send Message
Share Review
Report Review

I tried subscribing for a month to watch my favorite shows. But I'm really dissatisfied by the catalog as most animes are not included in the region. All the that can be watched here in the Philippines are limited. You subscribe with the same amount as the US but get to watch only less than 1/4 of their catalog. Will not subscribe again unless they also give us the same contents.

As you can see below. Only Boruto is the show being offered that is being simulcast same day as Japan. If you would compare it to shows offered in US, it would include Black Clover, Re: Zero, Rent-a-Girlfriend to name a few. Anime is big market here in the Philippines, if Crunchyroll gave us the same contents as the US, there is no doubt people would subscribe in their services. Crunchyroll is wasting an opportunity on hitting a big group of consumers here. Hoping Crunchyroll would do something about their region restrictions.

Date of experience: August 16, 2020
Texas
1 review
3 helpful votes
Follow Perla H.
Unfollow Perla H.
Send Message
Share Review
Report Review

I don't have a membership, so I understand that I have to watch ads to watch anime, even if I have to watch 7 ads in one sitting. However, a lot of times the ads don't even load themselves and a lot of times when the ads are over the video freezes and I have to refresh the tab just so that I can watch more ads!

It's completely understandable that I have to watch ads, but it's not understandable that the video ads don't even work properly.

Date of experience: June 22, 2019
Ohio
1 review
2 helpful votes
Follow Djizzle M.
Unfollow Djizzle M.
Send Message
Share Review
Report Review

Why the f&*$ are you asked to pay for a premium membership to watch anything from their service on an Xbox360 when it's free on a Roku? Miss the early days of the website when it was just free period, greedy companies & their BS like free airwave television doesn't exist.

Date of experience: August 17, 2014

Overview

Crunchyroll has a rating of 1.5 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crunchyroll most frequently mention customer service, free trial and credit card. Crunchyroll ranks 154th among Anime sites.

service
48
value
46
shipping
23
returns
24
quality
45