BUYER BEWARE! I have ordered dozens of these pillows from Cuddledown over the years, which is quite an investment given the hefty cost of one pillow. On January 31st, 2023 I purchased 5 new pillows for a grand total of $3800, at which time I decided to join the Cuddledown VIP program at $18/month to get the 10% cash back and free shipping on my order. In checking on my VIP account/the rebate a few days later I noticed that the pillows were now 25% off! Since my pillows hadn't even arrived yet, I emailed and called customer service to find out if Cuddledown would just honor the discount and refund the nearly $1000, or if I needed to cancel the order or return the pillows unopened, and rebuy them at the discounted price. I was told both times (in email and by the customer service representative on the phone) that returning/canceling the order wouldn't be necessary and that they would simply refund the money (which makes both logical and logistical sense!). That was back in February. Since then, I have traded over a dozen emails with Cuddledown customer service, and while each time they are very apologetic, they say the issue had to handled by Cuddledown's escalation team in the 'main office' or by a group called Potpurri Group (perhaps their parent company). My last email to them was two weeks ago, and when I called customer service today, after explaining the whole story AGAIN, I sat on hold for over 22 mins and then was disconnected. The pillows are lovely, but SOOO EXPENSIVE, and their customer service is apparently trained just to give even VIP customers the run around and nothing more! If you are ok spending thousands of dollars on items that you will not be able to return or get resolution on then put your money at risk! I am escalating this directly to my credit card company and will not be purchasing from Cuddledown again, which is not a smart business move on their part since what they save in not refunding me $1000, they have lost in the thousands of dollars of future business I am now taking to Pacific Coast which has beautiful feather pillows and excellent customer service. https://www.pacificcoast.com