Custom Offsets

It was a 5-star service all around. The wheels and tires combo made my truck look so different. My friends thought I bought a new truck. After installing make sure to go to Discount Tire for a free tire pressure reset. Otherwise the tire pressure light will go on and off.

My whole experience has just been awesome i spoke with a wheel rep and he assisted me with a list of wheel models i found exactly what i was looking for i received my order in less than a week which surprised me because i live on the other side of the states

Poor, I talked to a representative to make sure tires would fit on my vehicle and was told that they would. They ended up not fitting and now I'm stuck with $1400 worth of tires that I can't use. And to return them I would loose over $500 for restocking and shipping fees.

I will never shop here again. I was told with my first order, I was getting a great wheel and tire package deal. Come to find out the tires I was getting was almost 200 dollars cheaper other places, that's where free mounting comes in at I guess. In addition with that the tires didn't stretch to fit the wheel I ordered and they staff pick the tires, as I found out almost 10 days later when my order was preparing to ship, then went back down to processing. Noone inform me of this. Then I decided to go another wheel and come down another size wheel because they wanted me to pay another extra 400 bucks for tires that will fit from my first order. I still haven't got second invoice yet showning me cost or what I got. Tried reaching out to to the sales department because I'm tired of working with the guy that I work with before about this matter and haven't got a call back yet. I'm like 4000 grand in with this company.

Absolutely the worst experience I have ever had buying something, I wanted to return the wheels and tires because one cracked. No big deal I sent them back and now they are telling me I was supposed to de-mount the tires and send back just the rims, now they want me to pay for the shipping to get the tires back to my house. It was never stated that I should have them de-mounted. I would never buy another thing from this company that has zero interest in helping a customer.

For all you who feel that wheels don't make a big difference in your ride your wrong. Zack is a plus in my book he took alot of time and effort with my purchase. This is my second set of rims for my jeep and I feel it's not my last. I highly recommend custom offset to everyone ty so much

Wheel and tires look and ride great. Delivery was fast. Only reason it is not 5 stars is because the TPMS sensors did not connect like they were supposed to. Drove the 200 miles as recommended and still nothing. Going to have to take it down to a tire shop and get relearned which will most likely cost me some money on top of the $35 dollars I had to pay for a lift gate for my delivery that was supposed to be free. No deal breakers but no one likes unexpected costs.

Well I can start by saying I was going with ko2's and the back ordered was months out. I was so set on getting that specific brand and customer service was trying very hard to get what I wanted. After a few weeks they offered me a few other choices and I was able to get another brand very similar. I went with Mickey Thompson Baja legend exp's. I was totally impressed with the ride quality, quality of the tires, stopping was improved and overall experience was great. I thank customer service so much for helping me have a great experience.

Everything showed up packaged very nice and clean. Tires were unbalanced. Took them to a tire shop to rebalance they messed up one wheel pretty bad. Had to order me a new one. Tires are still unbalanced, shaking pretty good at 70. Was told to get a road force balance. Now I have to find the time to get it into a shop before my 30 warranty/recieving product is up. Hopefully a different tire shop doesn't mess up another wheel. Been a huge headache I wish I would of just kept stock wheels and tires. Customer service with you guys was cool though. Probably won't come back for wheels and tires.

Custom Offsets is by far the best, when it comes to purchasing rims and tires for your truck, this is my third set of rims and tires I have purchased from them, excellent service and excellent price and quality.

Their website is very helpful and gives pictures of exactly what you're looking for. On top of everything being great their salesman (Paul DeCore) reached out to me and was very eager to save money and make sure my order was correct. Very professional and I highly recommend this company!

The person I talked to on the phone was polite, knowledgeable and quick to get my order taken care of. Communication on the shipments was great and I received everything quickly and in great condition. Will definitely be doing business with them again.

Their return policy is terrible. They won't send you a return label for returns and expect you to pay all shipping for your return. Basically I purchased $1,200 worth of items and needed to return $45 worth and they said my shipping would be as much as I would get back. That's terrible business practices there.

I ordered new cail wheels from this place and when I receive them two wheels were damaged. So that same day I called and did everything they asked me to do and sent it to them that day. It's been two months and I still do not have the wheels that I paid for. They've had the damage Wheels for 2 1/2 weeks now and they said they had to inspect them. If they would've done that in the first place, I would not be in the situation. If you can buy wheels elsewhere, you should. I haven't had a vehicle two months and they don't care. This place is a joke

The communication with custom offsets was very good from start to finish. As for the shipping company, the communication was a bit more spotty. Nonetheless, they reached out to let me know they were on the way with my order. So that was good in that regard.

Paul, the sales rep I spoke with when preferring was AWESOME! He helped me through the whole process, and even through a couple of automation hick ups. Very pleased with my experience, and I will be sending any of my friends and family your way when they are looking to upgrade their wheels.

My wheel and tire order was missing one lug nut. I'm not sure if I lost one or if the order was shipped without it. The customer service rep was very friendly and helpful. Custom Offsets sent me three lug nut and I received them the very next day. Great experience!

Buy from a local shop so they can deal with the crap. First they sent the wrong center caps (no big deal they made that right). Then 2 of the wheels and tires wouldn't balance so awful vibration. So when I took it to a shop they informed me they are directional wheels and was all the same(so no left and right side) but that was my fault for not noticing because I claim to be the wheels expert. Oh and the tire sensors never worked and one turned out the be bad. After all that I was tired of dealing with the sh*t and wanted a refund (I was over it) BUT of course they put me off with excuses till their 30 day return policy was over. I own a business and sometimes you have to suck it up and make people happy even if you Might loose a dollar because I buy a new truck every few years so In the long run it would have paid off for them to make it right. But they wouldn't... awful service but who am I, who gives a fu*k right

This is one of the best companies I have dealt with,
Justin in the suspension Department went above his normal work to find me a set of shocks I wanted to upgrade to,
He could of easily said the kit doesn't come with and leave it at that but he took the time to find a shock set that would work and did all the paperwork the next day.
A+++++++

My original order included a set of tires which were on back order. And waiting for awhile, I contacted the company and they explained the delay due to the actual manufacturer, and provided other tire and wheel options and gave me a nice discount for having to wait for the order

Ease of the website was very good, zero complaints. The only reason I rated my review a 4 star, is because of quality. It's not anything I can't live without but something that I noticed after doing my tire stores recommended lug-nut torque check. It wasn't until the torque check that I noticed some runs in the paint. I also noticed that the screw holes between the center caps and wheels are not properly aligned. The edges of the caps end up sitting on the beveled edge of their designated locations, not on the flat face where they are supposed to set. It's not something that's noticeable until you remove or install the caps, so I'm not too picky. I'm sure the paint will suffer from this down the road.

Happy With the rims and tires. Disappointed in the cheap lug nuts. Not Crome and expose the lugs. The balance beads don't work and the tires shake. One tire needs air once a week. So I'm going to have to take them to my local tire shop and have the beads removed and find out why the tire leaks.

There was a mess up with the lug nuts I ordered, that was the only part of ordering that was not easy to understand. When the wheels arrived, visually the wheels looked great. However once we got to the balancing part of the install, one wheel was seen to be bent. Luckily it was slight enough that it balanced out.