I will never use a health care organization that treats me so unimportant that they have decided I'm not even worth answering the phone when I call with a pharmacy question. How could you seriously have arrived at that decision with any sort of optimistic outlook on the impact it would have on your pharmacy business?

I will NEVER set foot in one of your stores again until you have a human answer the phone when I call my pharmacist with questions about the medication they've dispensed to me.

For 25 years, my family of 8 have relied on your pharmacy and your pharmacist as a valued resource for my family's medical needs. It is a despicable SHAME that you have chosen to put profits over care quality by taking away the ability for the pharmacy staff at your stores to answer calls directly from the patients to which they provide medical services. I have spent 25 years developing a personal relationship with your pharmacy staff, and I do not agree with being reduced to mail order level impersonal robotic service? I don't think so.

As a result of your Company's choice to dehumanize us, my entire 8 person family have removed all of our lifelong prescriptions and pharmacy records from your pharmacy and demanded they be transferred to now be filled at the local Ferndale Family Pharmacy located directly across the street from your store.

After 25 years of Loyalty to your brand and your store, you have lost our business forever. Your corporate greed has poisoned our relationship.

Your area manager tried very hard to convince me that the phone system restriction was needed in order to continue to deliver a high quality of service from your pharmacists. This is obviously a direct lie. It is insulting that you would think that I don't have the critical thinking skills to realize that there are hundreds of local pharmacies who can both answer the phone and STILL turn a profit. In fact, one of them is located directly across the street from your store. How convenient for me. The truth of the matter is that the only pharmacy that can't answer the phone and still somehow maintain their core business seems to be your chain. From that perspective, the explanations and apologies from your area manager come across as dishonest and hollow.

The pharmacists at the Ferndale Family Pharmacy are able to deliver the same quality of service that your location used to deliver, but they are somehow also able to have a pharmacist answer the phone whenever I call with a medication related concern. If my local pharmacy is able to deliver that level of service, without issue, then I can only conclude that your company has decided it is more important to save money turning off the phones than it is to continue providing quality care to my family.

You should consider changing your company name to CVS Low Budget Pharmacy, because that is the direction that this shift is signaling you are moving.

I don't know how you think that having an automated attendant and a "leave a message and we will maybe call you back within 24 hours if we feel its necessary" policy for your healthcare patients is going to be beneficial to you.

It is my sincere hope that many of your customers share my feelings of betrayal and disappointment in this matter, and that it results in enough of a loss of pharmacy patients that you have no choice but to reverse your position and reopen your phone lines like the proper healthcare provider you pretend to be.

It would appear that your company has gotten so large that you have forgotten that you. Are primarily a pharmacy, which is a person based health care organization. With the recent string of bankruptcy in so many of your major chain competitors, you would think it would be a warning sign to you that your profit hungry corporate conglomerate pharmacies are no longer delivering care that your customers consider acceptable.