I'm having a very bad experience with Dear Lover company during last month. So far it wasn't too bad. I made altogether 11 orders with them within last year and a half, some smaller but usually large ones. I was receiving parcel fast. Although I got often frustrated with them, as quality of the clothes in most cases didn't match the quality of those clothes shown on photographs on their website (the products I received were mostly poor quality copies), and sometimes the clothes I received were dirty, or damaged, or torn, the colour was different, and often it as the case that the clothes were wrongly sewn together (not matching). Once I even plaiced a complaint because in one of my orders there was a lot of damaged cothes. My complaint was dealt with and I received some replacement dresses (not all of them) with my next order. They also started to imrove that way tat they replaced some photographs on their website with photos of actual clothes the are selling. The udated only some of their products photos and many are still untrue; but I could see some improvement. But what is going on recently with this company and it's customer service is beyond my iimagination. This company cannot be treated seriously anymore, as they don't treat seriously their customers, if something goes wrong. About a month ago I received in my order to damaged dresses. I emailed them about it, attached photos of damaged dresses and requested a replacement dresses. They didn't reply. Then I wrote again and offered that to make things easier for them I will place another order and they can send me the replacenent dresses with it. They still didn't reply. I ended up writing emails over and over again, I wrote emails to all their about it, but I never got a single repl. Y Moreover, I tried to chat with them (live chat) a few times about it, but I eitherer was ignored and after initial 'Hi' wa getting no more response, or I kept getting disconected. I only managed to talk once with 1 representative 'Tony' about it for a while and he was rude nd ignoring the problem. For me it is unbelievable how they treet their customers recently. I completely lost faith in them.
I WAS opening an ecommerce store but I made a huge mistake and spent almost $2,000 on samples from china wholesale company, "Dear Lover". What crooks!
1ST RED FLAG - Paid $285 for expedited 3-5 day shipping and my order was still in "processing" 3 days later, I emailed and the response "Sophia" informed me that about 30 items I had ordered IN STOCK were unavailable and instead of refunding the $220.00 she wrote that credit is on my account for next order.
2ND RED FLAG - Order shipped 4 days late.
3RD RED FLAG - Oh my god. When I received the shipment and opened it there wasn't even an invoice or Packing List! I requested one from vendor and was ignored.
4TH RED FLAG - I went online to print order with the images so I could inventory the shipment, only to find that the item numbers aren't visible on the order just the images. Which does ZERO good when the packages have the item number only. (It took 10 hours of my time to click on each image on the 25 page order and write down corresponding item number.
5TH AND FINAL RED FLAG STRAIGHT TO PAYPAL - The first item I ordered was a bikini that had no lining, the straps had the metal hardware that many bras have, ALL the seams were unfinished raw edges. It literally looked like a four year old had sewn it, a first day on the job four year old. And 95% of the items after that I opened to inspect were far far worse.
It's been over 30 days and I am still waiting for Paypal to refund my money from those fraudulent crooks!
DO NOT DO BUSINESS WITH THESE CROOKS. They also have some retail websites that are disguised as if they were a US company.
Lesson: DO YOUR BACKGROUND HOMEWORK ON FOREIGN COMPANIES, ESPECIALLY IN CHINA. (It's our governments fault for selling out and putting our economy in the toilet for another buck in their scandalous pockets!).