I ordered a phone from them that was under warranty, the phone kept overheating after a few months of having it. They told me to send the phone in and they would see if they could fix it. They were unable to fix the phone and said they were processing a refund for the phone. I sent the phone back to them a month ago. 3 weeks and about 20 emails later, I still have not received the refund and every time they get back to me they tell me the refund is in process. It's been in process for almost a month! DO NOT BUY FROM HERE! I keep getting emails fromNtombifuthi, Anele Nyawuza, Samukelisiwe, Bilall, Kajal, Nombuso H, Angela that are basically like templates saying the same thing over and over again! Here's an example

Ntombifuthi (Decluttr Store) (I RECEIVED THIS SAME EXACT EMAIL ON JUNE 25TH!
25 Jun 2020, 08:15 BST

Hello Jen,

Thank you for your email.

I have just chased this up and it appears that the refund had got stuck during processing. I have just forced this through to completion. You should receive a notification shortly to confirm.

Please accept my apologies for the delay.

Ntombifuthi (Decluttr Store)
10 Jul 2020, 15:46 BST

Hello Jen,

Thank you for your email.

I have just chased this up and it appears that the refund had got stuck during processing. I have just forced this through to completion. You should receive a notification shortly to confirm.

Please accept my apologies for the delay.

Kind regards,
Ntombifuthi
Customer Services