DepositPhotos

After much research, I decided to get a subscription with DepositPhotos. It gives me a wide range of photos and vectors for current work assignments at a reasonable price compared to other photo sites. I like being able to save favourites and collate them in folders. The only reason it isn't a full five star rating is that I do still need to get images from other sources; but that would possibly be the case with any photo stock site.

Just had a conversation with Vita at Depositphotos. They continued to charge my business for the last three months, even though we keep calling and cancelling. When we told them in no uncertain terms and they even admitted that we had no downloads on those months. Vita refused to give us back money, credit, any documentation or any assistance once so ever. She said she is the only person we can speak with and that I had no access to speak to anyone in accounting/billing/financials/customer service etc. I'm calling my credit card company and disputing all charges. DO NOT USE THEM. I've learned my lesson. Pay a little more and go back to other reputable stock photo sites.

Once you purchase a monthly plan, no matter how many steps you take to turn off auto-renewal you will find that it comes out of your account anyway. Then you have to call and wait a week a week or so for them to reverse the charges. It seems their entire business is built upon the likelihood that most people won't go through the trouble to stop it. I continue to use them because they have the best cost and we have to purchase several images one month out of each quarter.

I've decided that after our next purchase, I'm going to delete our bank account info completely and then re-enter it when we need images again. This may cancel our account altogether, however. I'll have to try it and see.

It's very unclear when you purchase on this site but let's face it most people use it for marketing or selling of some sort. I think it's awful business practice then to come after users/subscribers and tell them they have to upgrade to in exorbitant amount to use them in marketing. Who is using these pics for anything else? You are not buying these to put them in a frame! They will not refund your package if you made a mistake. Found this out the hard way!

Depositphotos are unhelpful and did not at all communicate the fact that certain editorial photos cannot be used in print format well. On the support chat they showed me a screen shot of this clearly mentioned and I have never seen that page and when I click on a image from my favorites the editorial clause is very small and hard to notice. This has cost me both MUCH time and money and when I asked for a refund on these useless photos I was refused. I absolutely do not recommend this company

There is a free trial to download 10 images over the course of 7 days. It is not made blatantly clear that you must manually cancel your account before a $299 yearly charge is activated at the end of the trial; the receipt simply says $0.00 charged to your credit card. Thankfully, by negotiating with customer service, I was able to change it to a monthly account ($29). I believe the refund was honored, but I will check back in if it was not. I do not mind paying money for stock photos, but it was pretty shady how the license purchasing transpired.

Let me start by saying I'm a web designer, therefore, I am super familiar with the licensing for photos. Not only did I have to send screenshot to the SENIOR manager to show how it's falsely advertised, but you can receive better services for far less at istock, shutterstock, etc. with just a standard licensing.
Although it specifically says in both the licensing terms and pricing sheet for "individual standard licensing" that use for web and online marketing pieces are permitted use, I was informed after purchasing that is not true. Again, nowhere is that advertised. It is literally stated in multiple places on the site that that use is totally permitted. Screenshots from both pages are attached to view.
Listen to the negative reviews. This is not only shady business but you can seek other stock image sites for hundreds of dollars less and use them with standard licensing as opposed to this site's spit standard licensing that makes no sense.

Great content but I canceled my subscription within one day because someone from their marketing department said I needed to obtain a business account. I don't see how a so-called "personal" subscription can include rights to use images for 1) print or digital use (excluding items for resale), 2) use for marketing and advertising, and 3) printing rights - up to 500,000 copies. These licensing rights were copied directly from their website. How could an individual use images for these purposes, especially for marketing and advertising, without having them be for some kind of business use? It is not logical. Since their business subscriptions are at exorbitant price points, I had to cancel. Seems like a bait-and-switch scam to me!