Designer Living

I've ordered really nice comforter sets from Designer Living with no problems in the past. I recently moved into a new home and ordered counter stools. When I received them, they look like someone had splashed white paint on the brown wooden legs. I opted to return, understanding that I would have to pay for the shipping. It has now been 13 business days since they received my returned items and my return detail still states "return initiated." I chatted with a customer service rep last week who stated that returns can take anywhere between 10-15 business days. This is unheard of from any company I have returned items with. Additionally, this is not stated anywhere in the policy. I hate feeling like I have no control and will be given a generic answer.

I placed my ordered and received a call about mismatching billing and shipping addresses. While trying to verify this information, the agent Vanessa informed me that I should have stated it right away. I tried to explain that I have multiple residential addresses and need to ensure I provide the accurate one, she said she cannot accept my answer. She hung up before I was even able to express my frustration about such a poor customer service. Why even bother to be in business which such a nasty attitude.

Designer living used to be a good online site, but their services get worse day after day. They used to have a robot chat room gave you the same cold robot answers, but now, they don't ever bother to answer you any question. Before it took less than 24 hrs to ship out your item, but now, it takes almost 48 hrs. Before it took 1-2 day to refund the return item, but now, it takes more than 3 weeks- months. I am so sorry about this online site. I won't buy from this site again unless I have no other option.

I bought one chest on 14th aug and never received it. When I contacted their customer service and asked where my package was. They said it may of gotten lost in the UPS. When I contacted ups, ups told me they never received this package from the sender ( the sender only created a tracking number and never sent it to ups). So I asked for a replacement, they said all sold out. Then I asked for a refund, they said cannot refund me till the UPS investigation is complete! Will not buy from this company anymore!

NOTHING like the description or photo!
A comforter I had purchased is advertised as 100% polyester, which is what I own currently (my material looks and feels like satin), however, what I received would best be described as some cheap, awful, course textured, swap meet grade, dress material! The picture & description they post is fake! If I took a picture of what I received, it would be impossible for it to look like the photo they post, even with trick photography! And if that wasn't bad enough, they DO NOT provide return postage, so I had to spend an ADDITIONAL $50, just to send it back (which is NOT reimbursed)! What a SCAM. I even reviewed them with this exact post and they replied stating, my review "did not meet criteria"... This is why you'll only see false positive reviews on their site, from fictitious customers! Needless to say, I will not be doing business here again.

I found this sitejabber accidentally. I was reading through the reviews and am dumbfounded by the bad experiences written here. I have bought many thousands of dollars of bedding and comforters from Designer Living without incident. They have lower prices than anyone else because they represent the maker of the brands shown on their website. I carefully shop their sales, picking up incredible deals for our hospital gift shop. Their shipping is incredibly fast and I have never had an order delayed or lost. I have also not needed to return anything, which is expensive, because I am sure of what I am buying before I order. I have also not experienced any order being out of stock after I had purchased it. On one occasion, an item was missing from an order. I called customer service and told them what was missing, they apologized, and sent the item, which arrived in 2 days. No questions asked. Designer Living has allowed our little rural gift shop to be able to offer our community name brand bedding at affordable prices. I am sorry everyone hasn't had our experience.

I ordered a bedding set which was selling for a lower price on this site than on most others. There were other inconsistencies, the name of the product, which did make me question the validity of the site, but often times different vendors have the same product under different names so I ignored that.

I suppose that I was lucky when not even 24 hours later my husband received an email that the order was cancelled as per my request. Of course the request was never made and when I visited the site the product was suddenly out of stock.

Very strange transaction which I am happy did not consummate however this company, with all of the negative reviews, should be reported to the BBB and/or any other legitimate organization that can terminate this company.

I placed my order, and a hold in the amount of the entire order was placed on my card. I then received an email stating that only part of the order had been charged, and that I needed to call them to give a credit card number for the remainder or they would be re-routing my shipment back to their warehouse the next day. At this point, the full total was still pending as a charge on my card. I felt uncomfortable giving an additional credit card since it seemed like the full amount had been charged. I tried to explain this to Designer Living, but they were adamant that I had not been charged correctly, and quite frankly were rather rude about it. I asked them to cancel the order, credit my card in full, and re-route the shipments back to them. In the end, my card did indeed only get charged a portion of the order, and I ended up receiving one portion of the order. The customer service was so substandard that, while I'm not sure I was charged correctly, I'll just keep the curtains I received and call it a wash. I didn't want to send the order back and have to deal with them again. They won't receive any of my business in the future.

I have made my order two weeks ago and never receive any confirmation email. I tried to call so many times and only answering machine. I left them so many message and never get a call back. Luckily i kept calling and a lady picked up. Payment solved and still haven't received any confirmation email. Suddenly i received two email saying that two of my products was out of stock!. And when i call them they said that the other items which is in stock was already ship when i dont' even want them at the first place. ( the throw that was out of stock all in a sudden was the first thing i really want to buy) They said that they can't stop the shipping and i have to pay my own shipping if i want to return the shipment. This company is not organize and seems like only person is running the whole customer service department. If you were lucky, you may get what you want!