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    DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    617
  • Value
    600
  • Shipping
    608
  • Returns
    490
  • Quality
    561

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
630
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

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Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,944)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user jayh684
Washington
1 review
2 helpful votes
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May 9th, 2021

Scammers. Never received item ordered. Tried to contact them and contact information is phoney. They are incompetent scammers. You can't follow up on your order and their chat line does not exist. They will scam anything they can. Do not deal with this company

Tip for consumers:
Phoney scamming site

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jay,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Thumbnail of user travisc29
Texas
1 review
0 helpful votes
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April 27th, 2017
Verified purchase

Dhgate has done well for me and I've had pretty good experiences thus far. Customer service from the sellers has been well and I've been able to track my purchases easily. Too bad shipping takes so long but it is free on most purchases.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Travis,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user jessicad136
Georgia
1 review
1 helpful vote
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October 16th, 2017

I ordered two jerseys September 25,2017. One for myself and one for my daughter. I received my jersey in about a week. However my daughters jersey didn't come until today, October 14,2107. She has waited patiently everyday for this. Finally it shows up. Only to be totally disappointed due to the fact that it is huge on her. It clearly had a M on it and is the exact same size as my jersey. I can't tell how disappointed we both are after waiting for several weeks. She doesn't want to return because she would like to give it to her sister. I have made the decision after this experience not to shop on the website anymore in fear of not receiving what I paid money for or for the disappointed look on my daughters face again.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jessica,

We understand your side on this issue, we suggest that you file a dispute so that we can assist you in getting a resolution. To do this, please log into your DHgate account using a browser on your device and open this link: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff8080815e94fe72015eba695a9f1bde

Once the dispute is filed, the seller is given 5 days to resolve the issue. If the dispute is unresolved until the 5th day, please contact us back so that we can assist you further.

If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Thumbnail of user nicolep188
Nevada
2 reviews
6 helpful votes
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November 16th, 2019

The nerve of this company. I found the most amazing dress on their site. It was for an formal event I had coming up. Finally arrives and it's not even remotely close to what I ordered. Requested a shipping label for return and they said no. That they will refund only 30 out of my 140 dollar purchase. Not only was this not the dress as advertised their response to it being different are the pictures are there just as reference. You will not get the dress in the pictures. Blown away by false advertisement and falsely being informed I demanded my money back. Currently no shipping label has been provided. I am not not being responded to. I will more forward with reviews across several websites and I will be contacting my bank. Do not order from this site. Pictures attached are the dress I received compared to the dress I ordered.

Thumbnail of user morrisc16
Florida
1 review
0 helpful votes
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August 1st, 2014
Verified purchase

I have made 2 purchases with DHGATE. Both for bike shorts. The first order was perfect. The second order for same product size xxl came in 2 inches smaller than first and I guess I'm stuck too costly to return. Pictures available if wanted

Thumbnail of user giannim14
Italy
1 review
0 helpful votes
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September 22nd, 2016
Verified purchase

I received a knife full of scratches and cracks between the liners.
I deleted partially scratches with abrasive paste but the cracks remain.
It was simply a better quality control to make a good product.
Other 4 folding knives purchased on dhgate were perfect.

Thumbnail of user ngaroud
Canada
1 review
0 helpful votes
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January 22nd, 2017

Never shop with Walmart Store. They will steal your money and your item will never be delivered. I ordered from them in December 2015, so more than 1 year ago and the item has never been received. When I contact them they keep saying that they will follow up with the forwarder. I made a complaint twice with DhGate to get my money back but nothing... I ordered so many times with Dh Gate without any troubles but with this Walmart Store I got stolen, don' t shop with them!

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Ngarou,

We are sorry to hear about your experience. We checked the orders in your account and both have been closed since 2015. To set proper expectations, these issues are no longer under the Scopes of our After-sale Service. We suggest that you contact the seller again and reach an agreement for refund. You may ask them to leave you message stating "I agree to give you a refund of $**". Once the merchant states this, please contact us back so that we can arrange the refund for you.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user seand74
Canada
1 review
0 helpful votes
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December 11th, 2017

I've been using DHgate to supply my small business. I run a medium sized weekly flea market table and sell regularly on Amazon and Ebay.The customer service is excellent and the products if researched are top quality. I order at least 10-15 times a week and if I run into a problem with a seller DHgate mediation is there to resolve any issues that the seller and I can't work out. I highly recommend this site.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Sean,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user vondas1
California
1 review
1 helpful vote
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August 1st, 2014
Verified purchase

I will not order anything again from your company! It was not even close to the size that I should have received. The color was maroon instead of magenta. The person making it refused my request to return it. I am spending another $40 dollars to see if 8" can be cut from the pants to put an insert in the back of the top ( about 5"). Even after drastic alteration I may not be able to ever wear it! Nothing I can do about the color! ORDER # *******

Thumbnail of user yvonned17
Wisconsin
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

Dissatisfied with the product. I really did not know how I was going to even have a chance to refund any of my money from this seller. Once I did contact the dispute line. Everything went much faster and fair.

Thumbnail of user lorim79
Illinois
5 reviews
24 helpful votes
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January 8th, 2017

Just trying to get resolution is a chore. Bought clothing and the sizes were more for children than adults. Very, very, small sizing! Try to return or exchange and the freight is more than the item cost. Seller refuses to pay for shipping even though their product was not as described. Don't buy clothing, you will just be throwing your money away.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Lori M,

I understand that you are concerned about your order, let me assist you. I can see that you have opened a dispute for this already, you did the right thing for this. After opening a case, your payment will be put on hold. It won't be released to the seller until the problem is solved. We will give your seller 5 days to accept your proposal. If your seller accepts it then we will facilitate your proposal. If your seller declined it. You can 'Request a Mediation' as soon as 5 days after opening a case. So that we will assign a Dispute Analyst to handle your case and either process a refund or replacement.

Rest assured that we still have your money on hold. It won't be released to the seller until the problem is solved.
Regards,
Johniel
Customer Service Center
DHgate.com

Thumbnail of user timf50
Belgium
1 review
0 helpful votes
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January 2nd, 2017
Verified purchase

I have already placed a few orders on DHGate, and overall have been satisfied with all my orders. The shipping is about 1-2 weeks to Belgium, and the quality is very good for the price.
Have ordered one item from a seller who did not yet have a good rating, and it broke after one week.
I've been wearing other watches for over 4 months now, and they are still as good as new!
Would recommend this website as a good alternative to aliexpress!

Thumbnail of user luanak1
Brazil
1 review
0 helpful votes
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May 26th, 2017
Verified purchase

There was no problem with the purchase, everything went well. The order arrived correctly, well packed and according to the advertisement. Attentive seller, highly recommend. I will make new purchases again.

Thumbnail of user jenb81
Texas
1 review
0 helpful votes
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November 12th, 2017

DHgate is user friendly. I was able to communicate with the supplier. Received updates on the status of my shipment. I would definitely order again. The only complaint is there isn't a way to use other payment platforms like PayPal.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jen,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Thumbnail of user johnd1263
Washington
1 review
5 helpful votes
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May 7th, 2018

DHGate favors their vendors if you have a dispute. I ordered a product that was not the item as described by the vendor. I tried to submit evidence for a complete refund but was blocked from doing so by DHGate. Then they lied about the amount to be refunded. I only got a small refund and I am stuck with items I cannot sell and I am out over $200. My suggestion is to find another company to deal with.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi John,

We checked your dispute and you have come to an agreement with the seller for a refund of $100USD. $85USD was returned to your credit card and $15USD was returned to your account as a coupon since you used a coupon to pay for this order.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user davel140
dave l.
Kansas
1 review
0 helpful votes
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February 13th, 2018

DHgate is an amazing website. It offers really good buyer protection, and ensures that you have a good experience regardless of the quality of the seller. Lots of great items for sale at affordable prices for personal use or reselling.

Thumbnail of user nata143
Florida
1 review
0 helpful votes
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February 14th, 2012

I have ordered a few times form DH Gate and my experience has always been positive. You are ordering form China so don't expect the quality of the original item, especially if you pay a fraction of the price for the real thing. I have never ordered electronics and never will, only shoes, dresses and bathing suits. There are a few things that you have to keep in mind in order to avoid any issues. Like, make sure the seller has 100% positive feedback, even if the seller has 99% positive feedback I don't use them. Also, make sure they have at least 200 transactions so they are credible. This combined with good feedback should cover you. I've always pay using PayPal and my credit card because that way your payment is secured and if there any issues you can dispute the charge and your credit card will back you up.

Thumbnail of user kathyw21
Virginia
1 review
1 helpful vote
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August 3rd, 2014
Verified purchase

There was no confirmation email sent for details of my order or order number. I have no idea how to return the wedding dress I bought as it does not fit properly and I cannot wear it so that is money down the drain. Also, there should be some indication that the dresses are for tall people and you absolutely need to order a custom made dress.

Thumbnail of user renek29
Florida
1 review
15 helpful votes
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April 10th, 2019

I can't write a review because after reading this page off comments I didn't order, I do have a suggestion for Solution everyone on this page should contact their State Attorney General and explain the situation. That's what The AG office is for, protecting citizens from scams. They take the necessary steps to investigate companies in and outside of this country. Don't hesitate to tell of this sites numbers of customers that had a bad experience.

Thumbnail of user sadesh
Virginia
1 review
16 helpful votes
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September 29th, 2020

Dhgate is allowing people to steal money. I paid 200 dollars for a pair of slides. I never received the item. It took them weeks to send the item and when I finally got some type of notification from Dhgate, they had already released my money and said it was delivered. Except I never received the package and the package that the postal service logged in was under one pound. I disputed this with Dhgate and received no help. They are a complete rip off and make most of their money by scamming people.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Sades,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Thumbnail of user zoew3
Australia
1 review
2 helpful votes
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August 21st, 2013

DO NOT USE this site. We ordered wedding invitations from them.It took 5 weeks for them to get here and all they sent us were 50 sheets of completely blank paper and 50 envelopes.We tried to get our money back... SURPRISE. No luck

Thumbnail of user hibam9
Michigan
1 review
1 helpful vote
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December 1st, 2023

I ordered a bag and a sandal and the bag will not and will not reach me. The seller showed a picture that is completely different from my order and I rejected it and will not return the money. The second item is a different sandal and very bad from the one I ordered. There is no customer service and no money back. It is just a scam company.

Tip for consumers:
Customers' money must be recovered, fraud must be stopped, and unreliable sellers must be prevented from being scammed
It's a scam company

Products used:
Shos& bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Hiba M.,

We apologize for the inconvenience this has caused you. I checked your order 3927503505 and it shows canceled and refunded on December 08,2023.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user franciscoj11
Spain
1 review
1 helpful vote
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October 31st, 2017

I see so much people here hating on dhgate, just because they had some problems with their purchase. You really have to look for what you want, and check that it is actually what you have been looking for. DHgate helped to remove the wall between manufacturers and individual clients, opening more people to the benefits of wholesale prices at personal quantities. It is a tool I really love.

Thumbnail of user mendyw
Georgia
1 review
2 helpful votes
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November 2nd, 2018

I ordered a pink high low dress for my daughter. It was not the same shade of pinks as pictured-it was ugly peto-pink. It had a large hideous leaf pattern to the lace rather than the nice delicate floral lace that was pictured. And because I took longer than 7 days to complain, I was denied a refund. Vendor was listed as Click_Me. Will never order from there again.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mendy,

We understand how upsetting this is. Please send us the order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on Online Chat' from our Customer Service page: www.dhgate.com/contact/contactUs.do

Regards,
Sam
Customer Service Center
DHgate.com

Thumbnail of user joanc158
GB
1 review
3 helpful votes
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November 3rd, 2018

I placed my order for clothing item.
I tracked my parcel number.
When it arrived it contained a cheap Christmas decoration.
I have been unable to contact Supplier or DHgate.
I read these reviews too late hope nobody else gets caught out.
After reading other reviews I am now going to cancel my card and order a new one

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

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