This website seems to be closed. Find similar businesses
  • Bookmark

    DHgate

DHgate

Write a Review

Overview

DHgate has a rating of 2.3 stars from 6,944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 992nd among Electronics sites.

  • Service
    617
  • Value
    600
  • Shipping
    608
  • Returns
    490
  • Quality
    561

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
64
View ratings trends
630
See all photos
How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

See positive reviews
Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

See critical reviews

Reviews (6,944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user schirleya
Florida
1 review
0 helpful votes
  • Send Message
October 7th, 2023

DHGate.com is the only website that I used to buy wholesale. Their prices are affordable and they also have free shipping on almost everything. I open my business a year ago I still don't find another wholesale website that comes close to the customer service provided, the price and their help in resolving disputes are excellent. Go DH Gate!

Thumbnail of user richardh188
Texas
1 review
0 helpful votes
  • Send Message
August 23rd, 2016
Verified purchase

I have no quibble with DHGate. Always a good selection and good prices - Some vendors are questionable - Still waiting eight weeks for items that were supposedly shipped - I could have walked to Guangdong and back in the elapsed time. Free shipping should mean 2-3 weeks at the most - not 3 months

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisc132
Australia
1 review
0 helpful votes
  • Send Message
July 31st, 2014
Verified purchase

I have had a pleasant experience with DHgate, my one complaint would be if you could put an estimated time of delivery. I don't mind if stuff is going to take two months to be delivered if I know that from the start. Otherwise all is well.

Thumbnail of user jamesg73
Canada
1 review
2 helpful votes
  • Send Message
February 26th, 2014

After two months my package was returned to the seller who sent it to the wrong place but refused to refund my money. DHGate did nothing for me except ask me to review their services. Putting money in a one armed bandit gives better odds of satisfaction.

Thumbnail of user daa113
India
1 review
8 helpful votes
  • Send Message
September 12th, 2015

Order Number: *******693 the refund is not received yet it has been 15 days now never buy from this ripped me off by 130$ i am honestly telling you guys to never buy from this crap site now i am cursing my self for the whole eternity that why the hell did i made a mistake like this $#*! this sucks $#*! on dhgate

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyn48
Canada
1 review
0 helpful votes
  • Send Message
May 10th, 2017
Verified purchase

I am very pleased with DHgate, I placed an order on their website, the site itself is a little frustrating, but the payment and checkout was simple and my package was shipped promptly and received within 2 weeks. I have shopped other overseas sites and shipping is taking at least 2 months and in some cases almost 5 months to receive my order so I was surprised and happy to get my order so quickly. Nothing was broken and the items were exactly as described in the ad. This all makes me one happy shopper.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Amy!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha
Customer Service Center
DHgate.com

Thumbnail of user thomash477
Germany
1 review
5 helpful votes
  • Send Message
December 12th, 2018

The guy sell here pure trash. When you open a dispute it is designed to fail. It is a special made long process with uploading evidence, that is surely restricted to 1 MB. Than it is not accepted due to the quality of the picture ;) ... and the I get an offer of the seller. He would reimburse 0,01 Dollar.

Never again! Block China Products.

Thumbnail of user shelleyr52
Ohio
1 review
3 helpful votes
  • Send Message
September 16th, 2019

I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. On top on this, I never received the item and contacted DHGate who told me it was my responsibility to find my package they now opened an investigation saying I have to prove that I don't have the item. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here? All i can say is read the broken English. Fake reviews! I will be reporting them to the fair trades commission if I don't receive my refund.

Thumbnail of user krisr19
Oregon
1 review
1 helpful vote
  • Send Message
August 1st, 2014
Verified purchase

I am satisfied with the scissors I purchased. They seem to be good quality, though I doubt they are an authentic KAI set given the price and country of origin (China vs. Japan)! Anyway, they work well. The only downside was how long it took to receive them after ordering them (a month), but I knew to expect the wait. I am just impatient.

Thumbnail of user tennehw
Louisiana
1 review
0 helpful votes
  • Send Message
February 17th, 2021
Verified purchase

I was skeptical at first ordering here because the prices seemed to good to be true but then again I am an online shopper and love shopping on Chinese Wholesale websites. I ordered hair and it took 14 days to get here (USA). I was very happy with the quality of the product! I'm definitely going to be ordering from them again. I would advice if you need the product you're going to be ordering for an important event order ahead of time! Overall I am very satisfied.

Thumbnail of user justinw42
Georgia
1 review
0 helpful votes
  • Send Message
September 26th, 2016
Verified purchase

It's hard to find a vendor you can trust, prices change daily, can't choose colors of items when you want more than one. That way they keep from giving you a lower cost for bulk. So it's really shady but I'm selling the product so I keep finding the cheapest vendor and hoping for the best.

Thumbnail of user thoamsi
Ghana
1 review
0 helpful votes
  • Send Message
January 7th, 2017
Verified purchase

I really had enjoyed doing business with you guys and i did not had any challenges with sellers, they were all nice and delivery time too was good.

I trust that you will continue to make DHgate my preferred online shopping site in 2017. May this New Year bring good health, success and prosperity to you.

Thumbnail of user bidoup
Canada
1 review
7 helpful votes
  • Send Message
August 28th, 2023

Do not trust them, they will bill your credit card before you receive your item, no refund.
The refund claim page will not let you submit your claim, the submit button link is disabled. I lost $336. They charged my card before I received the item, then the seller sent an envelope to the wrong address just so he could get a bogus tracking number, I bought a bicycle, that weighs 35 KG, the tracking info from FEDEX shows a package{envelope} with a weight of 0.2 KG. This site is full of scammers, and runned by a company with no morals... Avoid it like a very contagious flu.

Tip for consumers:
Do not trust the sellers or the broker DHGates, just dishonest. I will be contacting my AG to report them for wire fraud, and hope that all their sales are banned.

Products used:
Didn't receive the product

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Bidou P.,

Good day! This is Mich from DHgate.com Customer Service.

I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive the item for your order. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.

If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.

Regards,

Mich
Customer Service Center
DHgate.com

Thumbnail of user aleksaa1
Australia
1 review
4 helpful votes
  • Send Message
May 19th, 2022

Never received my order and now can't login to my account to view my order even though I am using the password that I wrote down when I made the profile and had saved on my phones password for quick login. When I try to say forgot password the website says that its an invalid email so there is not way of getting my money back. Tracking number has said for two months now that the order is still in China, whereas when I could access my account it said that it has arrived in Australia more than month ago. Don't buy anything from here it's a scam!

Tip for consumers:
Massive scam

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Dear Aleksa A.,

Good day and thank you for contacting DHgate Customer Service. I understand that you are having trouble in logging in to your account. Please provide us your order number, tracking number or email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

We appreciate your understanding and cooperation.

Best Regards,

Mich
DHgate Customer Service
DHgate.com

Thumbnail of user heidip3
Iowa
1 review
1 helpful vote
  • Send Message
July 31st, 2014
Verified purchase

I ordered a little wrist watch from DHGate more than a month ago and am still waiting to receive it. The so called shipment tracking feature hasn't worked, or it links to a website in Chinese. Still waiting, not sure if there's a way to contact them. Was looking forward to giving the watch as a gift. At least I didn't order something really expensive. I have to mark at least one star.

Thumbnail of user tristah2
California
1 review
0 helpful votes
  • Send Message
May 5th, 2021
Verified purchase

I received my item much sooner then I expected. The hair is very soft and looks to be exactly what I imagined it would be. Remember as a Caucasian woman that gets a full weave done. We must have a invisible part! So be sure whatever color you choose has a part to go with it.

Thumbnail of user binoym
New York
1 review
5 helpful votes
  • Send Message
November 18th, 2015

Don't give your $$ to these thieves. I spent thousands with sellers in purchasing cellular repair parts and had the most stressful of time and lost thousands of dollars with bad products which is impossible to return. I have filed cases after cases and other than getting a headache nothin

Tip for consumers:
Go spend your money on EBAY many sellers on Ebay are also from China. If you do decide to buy be cautious

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Binoy M! We do understand that you are not happy with the item you received from us but we will make sure that we can give immediate action on this. We have checked your order and we see that you already open a case for it so we will make sure that you can get your full refund for these items that you were not happy with, okay? We will be sending you update from time to time, about this matter.

Thumbnail of user oxanac
RU
1 review
0 helpful votes
  • Send Message
January 8th, 2017
Verified purchase

Good afternoon, despite various sellers and their responsibility there is a help from the center of support. My first purchase was unsuccessful. The seller instead of the compact hard drive " HDD" has sold the flash card with two big bolts. I have addressed to the center of protection of buyers and I was helped and have believed. Since then I am sure of the purchases on the website dhgate.com. One of unpleasant cases in low-quality goods and a regrade in color scale has occurred recently. But I have received small compensation, thanks to the center of support of buyers. It should be noted that there are both good goods and sellers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aidam9
Mexico
1 review
0 helpful votes
  • Send Message
June 23rd, 2017
Verified purchase

The website is okay, I personally think it needs to be a little more organized and user friendly. I'm an engineer and I have trouble finding some stuff. I would recommend to link the shipping messages not just with the tracking number or order number but also with the description of the product and picture, it is a little tiring to be clicking all this links in order to know what order belongs to which products. Apart from that prices are good, shipping is very very slow but that's depending on each store.

Thumbnail of user conorm12
Ireland
1 review
0 helpful votes
  • Send Message
August 2nd, 2014
Verified purchase

I ordered 4 pairs of dr dre beats almost two months ago and have STILL to receive them. I contacted dhl and they informed me that they have not even been shipped. I am highly displeased and your company is almost impossible to get in contact with. I spent over 200 euro on this merchandise and have nothing to show for it. If i could get a reply to this complaint i would appreciate it

Thumbnail of user robertd242
California
1 review
0 helpful votes
  • Send Message
September 20th, 2016
Verified purchase

Really great quality for the price. Customer was really helpful and friendly. I had an issue with the post office and was resolved quickly by the seller. Item was delivered well wrapped and in one piece. Definitely recommend it. Will buy again as soon as needed. Than you very much.

Thumbnail of user maliar1
Florida
1 review
2 helpful votes
  • Send Message
January 23rd, 2016

I had to click order received and satisfactory to right a bad review on their site but the better no use that as an excuse not to send my product. Dhgate basically robbed me on my first purchase with them I asked for 7 of a product and then sent 6, Also they won't get in contact with me. I'm calling my bank to file a report this. Wow! My first purchase and you guys do this do me.

Thumbnail of user joyy7
Joy Y. – DHgate Rep

Dear Malia R.

I fully understand the issue you have about the item you have received and at the same time we do appreciate that you have raised this incident to us. For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.

To file the Dispute case please go to your Active orders page and click the\"Completed\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option\"Open After-Sale Case\" and you will just need to click that to fill out the needed information to file the Dispute.

Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.

Regards,
Cess,
Dhgate Customer Service

Thumbnail of user markw260
GB
1 review
0 helpful votes
  • Send Message
December 16th, 2016
Verified purchase

After using other sites similar for a number of years I became tired of packages not being delivered or sellers not delivering the quality they promised they would. I thought i would try DHGate and from now on this is the only site I will be using. My goods came with very fast delivery, well packaged and with great quality and response from the seller. I cannot recommend this website or the seller enough i am one happy customer. Thank you.

Thumbnail of user jasonh198
Canada
2 reviews
1 helpful vote
  • Send Message
December 7th, 2017

Returned item was suppose to be paid back by seller and they never did. All they did was block me from messaging and purchasing any else. Very unprofessional. Im out 21.21 now and have nothing. Im a good customer too, bought lots of stuff from DH gate and this is how Im treated.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jason,

Please contact us through our live chat and send us a photo of the shipping label and shipping receipt so we can have this forwarded to our Resolution Center so they can process this for you.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

Thumbnail of user georginaa9
Canada
1 review
7 helpful votes
  • Send Message
July 24th, 2019

They re not responsible if the product never arrives. We bought a violin 9 months ago. Sent several letters to DHgate, field complaints and did all possible. Never got a response from them or the china company who were to supposed to send of the violin. It's been almost a year and we were greatly affected for a total of $90. They should send them to trial court and their page be penalised. I am not the only one for sure.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi georgina a.,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

Company Representative

Thumbnail of user joyy7
Joy Y.
DHgate Customer Service
Typically responds within 14 days
Responsible for Social Media & Review Sites of DHgate. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely.

How do I know I can trust these reviews about DHgate?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about DHgate?